Conference Coordinator Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Executive Summary
I have been fortunate to have worked in some of the largest, most diverse hospitality driven organizations throughout my academic and professional career. I have a wide variety of experience ranging from large resorts, casinos, gaming, operations, and sales / marketing. Colleagues describe me as passionate, energetic, driven, competitive, loyal, and hardworking.
Educational Background
Expected in 2015
Bachelor of Science: Tourism and Hospitality Management
Temple University, School of Tourism and Hospitality Management - Philadelphia, PA

Additionally, I graduated with a General Business Minor and a Concentration in Hospitality Operations

  • Customer Service / Interface
  • Time Management
  • Multi-tasking
  • Guest / Peer Resolution
  • Flexible to adapt in any situation
  • Union Exposure

Professional Experience
08/2016 to
Conference Coordinator Diversified Communications Portland, ME,
-Managing the execution of all aspects of events to include planning, day to day coordination and exit strategies.
-Serves as meeting planning advocate and liaison to all operational departments.
-Verifying on-site delivery of hotel products and services according to conference group plans resulting in a positive meeting experience.
-Maintaining program knowledge by attending planning meetings, conference calls, reviewing group resumes and banquet event orders (BEO’s) prior to group arrival. Partners with Conference planning team to verify issues are identified and resolved.
04/2015 to 08/2015
Assitant Rooms Operational Manager Altair Austin, TX,
-Manager on duty leading a team of over 15 associates including the front desk, PBX, At Your Service, bell stand, and the concierge.
-Drive and increase Guest Service Scores focusing on Front Desk's Check in Experience & Overall Satisfaction-Knowledge and ability to proficiently operate the organizations property management system.
-Resolve and handle any guest complaints, delivering excellent customer service -Facilitating and creating proper protocol to ensure guests pre-arrival needs are met
2015 to 04/2015
Corporate Sales Intern AKA City, STATE,
-Provide support to the Corporate Sales Managers.
-Active participation in off-site sales calls.
-Prospecting of new potential mew clients and new contacts with existing clients.
 -Provide administrative support with management of sales databases and oversight of sales collateral/merchandise-Support in tracking and reporting activities of Sales Managers.

Nationally recognized by Steven H Korman, founder of Korman Communities. Nominated by faculty within the School of Tourism and Hospitality Management. Nominee's were chosen for displaying excellent leadership skills and future potential to succeed in the business industry.

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Resume Strength

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Resume Overview

School Attended
  • Temple University, School of Tourism and Hospitality Management
Job Titles Held:
  • Conference Coordinator
  • Assitant Rooms Operational Manager
  • Corporate Sales Intern
  • Bachelor of Science