concierge retail sales associate resume example with 7+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Personable and dedicated Customer Service Representative with extensive experience in the retail/sales industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills
Interpersonal and written communication
Assessed customer product needs and interests in order to best recommend suitable items.
Brand promotions
Money Transfer Systems
Cash register operation
Documentation and recordkeeping
Customer assistance
Teamwork
Fluent in Spanish
Dispute mediation
POS system operation
Retail merchandising expertise
Independent judgement
Work ethic
Working collaboratively
Problem resolution
Team building
Money handling
Experience
Concierge/Retail Sales Associate, 02/2019 - Current Stanton Optical – Delano, CA,
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Maintained accurate and attractive merchandise displays to maximize purchases.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Followed all company policies, rules and procedures to promote company goals and maintain safety.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Supported managers with organizing store and showcasing new items in eye-catching displays.
Completed all assigned training to stay updated on important policies and procedures.
Facilitated research of local venues, restaurants and visitor spots per guest requests.
Rectified volatile situations quickly through active listening and effective communication.
Welcomed clients and offered to assist with setting up spa treatments and restaurant reservations.
Worked closely with guests such as celebrities or VIPs and always showed extreme professionalism and respect for personal privacy.
Scheduled deliveries of various items including flowers, gifts, and balloons and made guest reservations for spa services and dining.
Exceeded customer satisfaction by finding creative solutions to problems.
Sales Associate, 08/2016 - 02/2019 JCPenney – City, STATE,
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Prepared cash deposits with zero discrepancies.
Assisted customers by finding needed items and checking inventory for items at other locations.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
Reset store displays for special events and seasonal merchandise changes.
Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Reduced process lags by training employees on best practices and protocols.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Sales Associate/Supervisor, 06/2014 - 08/2016 Reeve's Shoes – City, STATE,
Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
Formalized sales process to enhance operations and promote acquisition of new customers.
Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
Kept up with latest trends and recommended enhancements to enhance company product offerings.
Provided information on company promotions and special sales to customers.
Education and Training
High School Diploma: , Expected in 06/2014 - Mountain View High School - El Monte, CA GPA: Status -
Bachelor of Science: Public Health , Expected in 05/2021 - California State University, Los Angeles - Los Angeles, CA, GPA: Status -
Certifications
Excel Essential Training (Office 365/Microsoft 365 - 2021
Learning PowerPoint 2019 - 2021
Learning Canvas- 2021
Project Management Foundation- 2021
Human Resources Foundation- 2021
Recruiting Foundations: Recruiting for In-House-Recruiters- 2021
Study Types in Epidemiology- 2021
Measuring Risk in Epidemiology- 2021
Screening in Public Health Practice- 2021
Introduction to Public Health Surveillance- 2021
Basic Infectious Disease Concepts in Epidemiology- 2021
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