LiveCareer-Resume

concierge manager resume example with 5+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Experienced nursing professional bringing demonstrated clinical expertise, leadership skills and technical knowledge. Proficient in updating charts, monitoring medications and working with multidisciplinary teams to optimize patient care. Quality-driven and efficient with strong interpersonal abilities.Energetic and polished Concierge with more than 3 years of experience working in the hospitality industry. Pursuing a solid position with a hotel providing unforgettable service to visitors and clients.

Bilingual professional with more than 23 years of expertise as a Concierge for high-end hotel chains. A true team player with the ability to provide exceptional service to guests. Seeking a hospitality industry position at a luxury resort to further promote high levels of customer satisfaction.Detail-oriented Nursing professional adept at delivering compassionate care to all patients. Excellent track record of meeting academic goals and excelling in clinical placements. Commended for history as hardworking, punctual team-player.

Skills
  • Community relations
  • Management interaction
  • Promotional information
  • Event details
  • Training and mentoring
  • Dining reservations
  • First Aid/CPR
  • Supervision
  • Organization
  • Process improvement
  • Relationship development
  • Team building
  • Customer service
  • Administrative support
  • Problem resolution
  • Operational improvement
  • Inventory management
  • Project organization
  • Team management
Experience
03/2017 to Current
Concierge Manager Jones Lange Lasalle Inc. Ankeny, IA,
  • Rectified volatile situations quickly through active listening and effective communication.
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
  • Scheduled deliveries of various items including flowers, gifts, and balloons and made guest reservations for spa services and dining.
  • Facilitated research of local venues, restaurants and visitor spots per guest requests.
  • Supported local sports teams, museums, restaurants, and other tourist-oriented spots by informing hotel guests of daily events.
  • Managed transportation arrangements to and from airport, train station and local events for visitors.
  • Contacted previous visitors and potential guests through emailed newsletters with information on events and happenings to build strong clientele base.
  • Updated front desk's concierge book to maintain most relevant visitor information.
  • Briefed hotel staff and guests on security policies and procedures to promote safety and visitor confidence.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Created agendas and communication materials for team meetings.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Handled all delegated tasks, including Transportation and COVID.
  • Earned reputation for good attendance and hard work.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Answered 100 calls per 5hrs to answer customer questions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Recognized by management for providing exceptional customer service.
  • Supported Resident Services department by compiling paperwork and taking detailed meeting minutes.
  • Improved operations by working with team members and customers to find workable solutions.
  • Performed site evaluations, customer surveys and team audits.
  • Delivered Packages to customer locations.
  • Utilized Excel, outlook, power point, rezcare etc. program to compile data gathered from various sources.
  • Scheduled multiples employees.
  • Worked side by side with Executive Director.
10/2016 to 12/2017
Doctor's Receptionist Amita Health Halethorpe, MD,
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
  • Interviewed patients to collect medical information and insurance details.
  • Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy Primary care physician office with XXX-432-6959 providers.
  • Updated group medical records and technical library to support smooth office operations.
  • Prepared and sent financial statements to support bookkeeping functions.
  • Scheduled appointments by telephone or in person.
  • Ensured patient confidentiality in alignment with HIPAA protocols.
  • Organized and managed medical supply inventory to foster continuous availability of required items.
  • Informed patients of financial responsibilities prior to rendering services.
  • Registered patients and scheduled appointments.
  • Called in prescription refills for patients.
  • Assisted with referrals and prepared medical records for patients.
  • Submitted diagnosis and procedure codes for insurance companies.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Coordinated patient appointments, maintained files and received incoming phone calls.
  • Scheduled and confirmed appointments, organized files and answered phones.
  • Successfully managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Gathered patient records for provider.
  • Collected information, verified insurance and collected co-payments for average of 30 patients each day.
06/2015 to 12/2017
Cashier One Parking Inc. City, STATE,
  • Worked closely with front-end staff to assist customers.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant record keeping.
  • Helped customers find specific products, answered questions and offered advice.
Education and Training
Expected in 05/2015
High School Diploma:
Royal Palm Beach High School Adult - Royal Palm Beach, FL
GPA:
Expected in 05/2017
Associate of Arts:
Palm Beach State College - Lake Worth, FL
GPA:
Expected in
Associate of Science:
Renaissance Health Institute - West Palm Beach, FL,
GPA:

Graduating in 2020 with my Registered Nurse License

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Royal Palm Beach High School Adult
  • Palm Beach State College
  • Renaissance Health Institute

Job Titles Held:

  • Concierge Manager
  • Doctor's Receptionist
  • Cashier

Degrees

  • High School Diploma
  • Associate of Arts
  • Associate of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: