concierge manager resume example with 5+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Experienced nursing professional bringing demonstrated clinical expertise, leadership skills and technical knowledge. Proficient in updating charts, monitoring medications and working with multidisciplinary teams to optimize patient care. Quality-driven and efficient with strong interpersonal abilities.Energetic and polished Concierge with more than 3 years of experience working in the hospitality industry. Pursuing a solid position with a hotel providing unforgettable service to visitors and clients.

Bilingual professional with more than 23 years of expertise as a Concierge for high-end hotel chains. A true team player with the ability to provide exceptional service to guests. Seeking a hospitality industry position at a luxury resort to further promote high levels of customer satisfaction.Detail-oriented Nursing professional adept at delivering compassionate care to all patients. Excellent track record of meeting academic goals and excelling in clinical placements. Commended for history as hardworking, punctual team-player.

  • Community relations
  • Management interaction
  • Promotional information
  • Event details
  • Training and mentoring
  • Dining reservations
  • First Aid/CPR
  • Supervision
  • Organization
  • Process improvement
  • Relationship development
  • Team building
  • Customer service
  • Administrative support
  • Problem resolution
  • Operational improvement
  • Inventory management
  • Project organization
  • Team management
03/2017 to Current
Concierge Manager Jones Lange Lasalle Inc. Ankeny, IA,
  • Rectified volatile situations quickly through active listening and effective communication.
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
  • Scheduled deliveries of various items including flowers, gifts, and balloons and made guest reservations for spa services and dining.
  • Facilitated research of local venues, restaurants and visitor spots per guest requests.
  • Supported local sports teams, museums, restaurants, and other tourist-oriented spots by informing hotel guests of daily events.
  • Managed transportation arrangements to and from airport, train station and local events for visitors.
  • Contacted previous visitors and potential guests through emailed newsletters with information on events and happenings to build strong clientele base.
  • Updated front desk's concierge book to maintain most relevant visitor information.
  • Briefed hotel staff and guests on security policies and procedures to promote safety and visitor confidence.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Created agendas and communication materials for team meetings.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Handled all delegated tasks, including Transportation and COVID.
  • Earned reputation for good attendance and hard work.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Answered 100 calls per 5hrs to answer customer questions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Recognized by management for providing exceptional customer service.
  • Supported Resident Services department by compiling paperwork and taking detailed meeting minutes.
  • Improved operations by working with team members and customers to find workable solutions.
  • Performed site evaluations, customer surveys and team audits.
  • Delivered Packages to customer locations.
  • Utilized Excel, outlook, power point, rezcare etc. program to compile data gathered from various sources.
  • Scheduled multiples employees.
  • Worked side by side with Executive Director.
10/2016 to 12/2017
Doctor's Receptionist Amita Health Halethorpe, MD,
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
  • Interviewed patients to collect medical information and insurance details.
  • Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy Primary care physician office with XXX-432-6959 providers.
  • Updated group medical records and technical library to support smooth office operations.
  • Prepared and sent financial statements to support bookkeeping functions.
  • Scheduled appointments by telephone or in person.
  • Ensured patient confidentiality in alignment with HIPAA protocols.
  • Organized and managed medical supply inventory to foster continuous availability of required items.
  • Informed patients of financial responsibilities prior to rendering services.
  • Registered patients and scheduled appointments.
  • Called in prescription refills for patients.
  • Assisted with referrals and prepared medical records for patients.
  • Submitted diagnosis and procedure codes for insurance companies.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Coordinated patient appointments, maintained files and received incoming phone calls.
  • Scheduled and confirmed appointments, organized files and answered phones.
  • Successfully managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Gathered patient records for provider.
  • Collected information, verified insurance and collected co-payments for average of 30 patients each day.
06/2015 to 12/2017
Cashier One Parking Inc. City, STATE,
  • Worked closely with front-end staff to assist customers.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant record keeping.
  • Helped customers find specific products, answered questions and offered advice.
Education and Training
Expected in 05/2015
High School Diploma:
Royal Palm Beach High School Adult - Royal Palm Beach, FL
Expected in 05/2017
Associate of Arts:
Palm Beach State College - Lake Worth, FL
Expected in
Associate of Science:
Renaissance Health Institute - West Palm Beach, FL,

Graduating in 2020 with my Registered Nurse License

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Resume Overview

School Attended

  • Royal Palm Beach High School Adult
  • Palm Beach State College
  • Renaissance Health Institute

Job Titles Held:

  • Concierge Manager
  • Doctor's Receptionist
  • Cashier


  • High School Diploma
  • Associate of Arts
  • Associate of Science

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