Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Talented leader bringing years of experience and demonstrated record of success in various work fields. Proficient in operational enhancements, quality improvements and team leadership based on company strategies. Cross-functional collaborator well-versed in developing successful teams and motivating employees to meet individual and team objectives.
Develop sales materials (e.g. proposals, slides, analyses)
Assist in delivering presentations to clients
Conduct research to inform clients' strategies
Help plan projects from start to finish (estimates, budgets, schedules)
Coordinate with internal teams and vendors to implement projects
Monitor project progress, timelines and expenses
Submit regular status reports
Respond to customer requests
Maintain data and records
Delivering a warm greeting to current and prospective account members to welcome them.
Providing information to prospective members and coordinating tours to assist leasing.
Connecting members with high-end services that are available in the community including the best local business.
Developing an in-depth knowledge of the neighborhood so that you can recommend the trendiest new attractions.
Maintaining a highly organized front desk to efficiently assist members with package and deliveries as well as common area room reservations.
Participating in community activities and social events to build member relationships.
Quickly responding to all member requests and using creativity to solve problems, which drives high member satisfaction
Experienced in high-end hospitality and customer service
Strong interpersonal skills and a desire for learning and professional development
Proficiency with a variety of software systems and social media platforms
Demonstrated passion for caring about customers and co-workers alike
Professional presentation and superior written and verbal communication skills
Proactive approach with a proven capability to take ownership of customer concerns
Dependability as a team member/leader who inspires others to achieve excellence
Forward-thinking mentality with a desire to embrace change and share lessons learned
Collaborates with company leadership wide to establish, communicate, and execute measurable production and cultural goals to deliver uncompromised safety, quality, service, performance and people objectives in support.
Installs measurement systems that provide an ongoing real-time status towards achieving the day-to-day requirements to ensure that service levels are achieved.
Implements production operations to meet prescribed productivity and quality goals to ensure adherence with production schedules.
Fosters an environment of continuous improvement and learning to achieve and maintain industry leadership.
Anticipates problem issues before they arise and takes corrective action.
Works with departmental manager in the development and implementation of production cost standards, customers and product specifications; acts as a resource in team settings to better understand and meet customer needs.
Coaches the peers and team towards common objectives.
Applies sound motivational and coaching techniques, including team member developmental feedback and recognitions for good work.
Manages employee contributions and potential growth so that opportunities for greater contributions can be capitalized.
Contributes to the development of effective employee training programs, including areas of safety awareness.
Helps deliver all inventory spreadsheet and data to set systems/vendors to assure we have all needed products and supplies.
Conducts training and promotes continuous learning of staff resulting in a flexible and agile workforce.
Recommends and implements systems and/or process controls for efficient operations, quality and productivity through continuous improvement and lean principles by establishing and communicating performance measures and results.
Assigns specific duties to personnel, conduct investigations or research, write technical, informative or operational reports, work on special projects, attend and conduct meetings as required.
Reviews reports prepared by team members for clarity, completeness, accuracy and conformance with company policies. Route approved reports and records to appropriate points of contact.
The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.
Excellent listening and oral communication skills.
Basic computer skills and knowledge of office technology / equipment.
Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
Discreet, ethical and committed to maintaining a high degree of confidentiality.
A consistently professional approach, with a mindset to take ownership and responsibility within and outside one's job domain.
Able to speak freely and warmly, engaging clients and guests while efficiently checking them in at the Reception Desk or escorting them to their destination.
Be knowledgeable on all daily meetings and up to the minute changes.
Ensure every guest is greeted with enthusiasm, and has a memorable experience.
Acts as first point of contact for all activities and emergencies in the lobby, remaining alert at all times. Serves as point person, taking ownership of any challenges that may arise within the Lobby operation, resolving them, or following escalation procedures as required.
Act as way-finders and hospitality services resource for all guests.
Able to carry out and escalate emergency procedures as required by client and participate in crisis and vendor relations training.
Answer telephones, direct calls and manage message receipt and delivery process.
Communicating requests to the appropriate internal support department.
Troubleshooting a wide variety of requests and situations, both for guests and for members of the Firm.
Follow signature hospitality attire and adhere to dress code guidelines.
Set goals for performance and deadlines in ways that comply with company's plans and vision and communicate them to subordinates
Organize workflow and ensure that employees understand their duties or delegated tasks
Monitor employee productivity and provide constructive feedback and coaching
Receive complaints and resolve problems
Maintain timekeeping and personnel records
Pass on information from upper management to employees and vice versa
Prepare and submit performance reports
Decide on reward and promotion based on performance
Hire and train new employees
Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises
Bank(counts for the registers, deposits, safe)
Customer service; making sure customer satisfaction meets and exceeds the standard.
Operations; overseeing all needs and equipment is ordered for company and employees to succeed. Inventory, asset, Plano grams.
Good knowledge of restaurant operations (like managing reservations and payments)
Stay Available to work different shifts, including weekends
Basic knowledge of bookkeeping procedures
Display customer service approach with the ability to manage complaints with professionalism
Demonstrate Excellent organizational skills
Showcase Team management abilities
Delegate tasks to restaurant staff and supervise their performance
Maintain a fully-stocked inventory and order food supplies, as needed
Manage carry out/pick up reservations
Arrange to have shifts covered (e.g. when employees take time off)
Help staff resolve on-the-job challenges
Track daily costs and revenues
Balance the cash register at the end of the shift
Coordinate with suppliers as they deliver food product orders
Ensure client satisfaction and gracefully handle any complaints
Open or close the restaurant (when responsible for the first or last shift)
Inform the next Shift Manager about pending tasks
Report maintenance and training needs
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