LiveCareer-Resume

concession stand lead resume example with 2+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Sharp individual with team player attitude and well-honed skills in sales and customer service. Known for successfully troubleshooting POS equipment and managing inventory. Personable professional with fluency in English.

Skills
  • Kitchen maintenance
  • Cleaning and organization
  • POS system use
  • Food arrangement
  • Stocking and replenishing
  • Cash register operation
  • Communication skills
  • Food preparation
  • Order delivery practices
  • Cash Handling
  • Menu memorization
  • Equipment monitoring
  • Inventory organization
  • Supervision
  • Customer service
  • Organization
  • Problem resolution
Education
Portland Community College Portland, OR Expected in No Degree : Mass Communications - GPA :
  • Coursework in General Studies, Communications and Multimedia
Centennial High School Gresham, OR Expected in 07/2017 High School Diploma : - GPA :
Work History
Squatters Pub And Beers - Concession Stand Lead
Austin, TX, 01/2018 - 11/2018
  • Reconciled all receipt totals, cash and credit payments to address any shortages.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Provided product information and menu item explanation in consideration of dietary restrictions.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Organized work areas to foster efficiency and model exceptional kitchen etiquette.
  • Efficiently prepared sandwiches and other menu items for guests.
  • Communicated menu item information and offered suggestions to promote featured products.
  • Accurately operated cash register to process 100+ customer payments daily.
  • Assisted guests, including offering personable greetings and taking orders.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Cleaned food preparation areas, tools and equipment.
  • Reduced customer wait times by quickly and efficiently operating customer window and sales register.
  • Inspected kitchen equipment and appliances 4-5 times per week to verify functional operation.
  • Trained team members to prepare sandwiches and other items according to instructions.
Joe's Auto Parks - Shift Lead
Orlando, FL, 09/2016 - 06/2017
  • Provided customer service by selling tickets and merchandise, answering questions and distributing programs.
  • Performed visual evaluation for signs of counterfeit tickets and money such as cash and credit.
  • Greeted and collected tickets of patrons at movies.
  • Sold admission, processed payments and issued tickets.
  • Provided information about current and future events at facility.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Refused admittance to patrons on basis of weapon policies or for lack of ticket possession.
  • Assigned duties to employees for adequate shift coverage.
  • Explained regulations, policies, or procedures to new-hires to confirm understanding and compliance.
  • Trained service staff on latest policies and procedures.
  • Inspected equipment to maintain proper functioning during peak activity.
  • Directed ticket holders to seats and facility locations.
  • Printed tickets and ensured date, time and seat numbers were accurate.
  • Created and maintained reports of sold tickets and payments received.
  • Balanced cash owed against number of tickets bought and took payment in exchange for ticket sales.
  • Greeted over 200+ customers per day and determined best approach to provide optimal service.
  • Assisted customers in choosing seats, guiding and recommending options via seating map.
  • Counted cash in register drawer at beginning and end of shift.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Requested official identification for alcohol and Rated R purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Educated customers on promotions to enhance sales.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Trained in all positions and provided back-up coverage to provide customers with optimal support.
  • Prepared beverages and filled food orders for customers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Used POS system to enter orders, process payments, and issue receipts.
Burgerville - Pdx - Cashier
City, STATE, 08/2015 - 05/2016
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Counted cash in register drawer at beginning and end of shift.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Educated customers on promotions to enhance sales.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Assisted customers by answering questions and fulfilling requests.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.

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Resume Overview

School Attended

  • Portland Community College
  • Centennial High School

Job Titles Held:

  • Concession Stand Lead
  • Shift Lead
  • Cashier

Degrees

  • No Degree
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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