Articulate Customer Support Associate with dynamic personality seeks permanent position in DataCenter or Information Technology Department. Preferred areas of interest are Business Operations, Finance and Banking, Hospital and Medical Centers, Security,Private Industry and State / Federal Agencies.
Expert Computer Operator experienced in server monitoring, troubleshooting and technical support. Detail-oriented and systematic with organized approach and positive attitude. Competencies include Computer Operations and Data Management. IBM Mainframe z/OS and Linux operator as well as Microsoft Windows OS and other comparable distributed and mid-range computer systems. Able to work in Network Operations and Control Centers, monitoring secured Data Systems and Enterprise server environments.
Cross-trained to perform Helpdesk/Customer Support/ IT Service Desk job responsibilities . Enthusiastic and personable, Recognized for friendly and helpful delivery of services, always customer -centric, and focused on improving customer satisfaction. Consistently driving operational improvements, able to trouble-shoot and resolve problems quickly using IT Service Management principles and company policy information.
Value driven contributor, eager to contribute to team successes through hard work, attention to detail and excellent team-building and organizational skills. Clear understanding of ITSM( IT Service Management), Lean Principles, and training in ITIL.
Motivated to learn, grow and excel in the Customer Support Specialist Role.
Responsible for managing team of Computer Operators, Network Operations Center employees and formatted output teams( print room). Supervised all operations activities and tasks outlined in production batch schedules for the night shift.
• Reported trending Data Analysis findings to Senior Management and facilitated gathering of key Metric and KPI statistics, delivered report to Directors and VP's in monthly meetings.
Enlisted in United States Navy. This certification was required to keep assigned rank and rate of Dp3 (Data Processing Technician) First Duty Station required knowledge that was obtained in "A" school. Assigned to the following duty stations during my enlistment:
Naval Regional Data Center (NARDAC), Washington DC.
Navy Pentagon Computer Operations Center (NAVPECOS), Arlington, VA.
Fleet Intelligence Center Pacific (FICPAC) , Pearl Harbor, HI.
1985 – 1987
Honorably discharged in 1987
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