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computer security incident management analyst resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Course "Preventive Maintenance of Micros" (ESPOL)

Visual FoxPro 5.0 course (AGROSOFT).

Lotus Smartsuite Millenium Course (INFOPOWER). Database Administration Workshop. (YOVERI SA)

Basic Administration Workshop with CITRIX METAFRAME XP (ADVANCED TECHNOLOGY)

Visual Studio Seminar (Microsoft).

Office 2000 Seminar (Microsoft).

Practical Seminar "Awareness to Change" - Ethics and Values oriented to Service, Attitude and Commitment, Professional, Assertive and Effective Communication, NLP, Paradigms, Cultural Transformation oriented to Service. (PRONIDUSA).

Practical Seminar "Coaching and Leadership" - Inspiring and Winning Vision, The Coach and his roles, Daily Training, Sense of Continuous Planning and High Performance Teams. (PRONIDUSA).

Practical Seminar “Customer Service” – Professional, Multidirectional and Assertive Communication, Types of Customers, Neurolinguistic Programming, Conflict Management, Objections and Opportunities, Strategies and Values of an Effective Service. (PRONIDUSA).

Practical Seminar "Organizational Changes" - Organization and Change, Ethics and Values, Success, High Performance. (PRONIDUSA).

Practical Seminar "Productive Development" - Knowledge Management, Creative Problem Solving and Decision Making, Root Cause Analysis, Preventive Actions, Corrective Actions and Improvements, Proactivity, Reactivity, Continuous Planning, Monitoring and Control. (PRONIDUSA).

Course "INTERNAL AUDITORS ISO 9001:2000" (LATIN CONSULTANT CIA. LTDA.).

Linux RED HAT Course – Linux Installation and Configuration, Creation of Mail Server (Sendmail and Postfix), Proxy-Squid (Access Control), Firewall.

Linux Securities Workshop – Password Attacks, Viruses and Trojans, Sniffing, Spoofing and Scanning, Physical Security, RootKits, Intrusion Detection System, Disaster Recovery. (PALO SANTO SOLUTIONS)

TAXATION Workshop (CORCEM) - 2009.

The power of Service Excellence (Procare Foundation) – 2012.

Commitment to the Client – FEDIFARE – 2015.

Introduction to Cyber Security from Cisco Networking Academy. 2018.

Cybersecurity Essentials - Cisco Networking Academy. 2018.

Query and Basic Administration with SQL Server 2016. DMARURI - 2018

Mikrotik – MTCNA.- 2019.  Ethical Hacking – ESPOL. - 2019

Threat Defense Workshop – Hybrid Cloud Edition. TrendMicro - 2019

Good Information Security practices in a digital transformation environment. University of the Americas– 2020

Training for the administration of the CORTEX XDR platform. Palo Alto-2021.

CSIRT Training – Security Incident Response Management. Secure Soft – 2021.

Techniques used by cybercriminals and how to detect them Telconet – 2021.

Power BI - Advanced - DMARURI - 2022.

Skills
  • Operating systems management - windows-server - Unix. - Linux Red Hat
  • Database management. - Oracle (Forms and Reports). - SQLServer .
  • Management of Internet Tools. -Active Server Page (ASP).
  • Administration Security Platforms. - Cortex–Palo Alto - Deep Security – Trend Micro - Waf Radware – Telefónica - Sophos Email Security - Forcepoint Email Security Cloud - Trend Micro Email Security.
  • Business Intelligence (BI) | Google Analytics | Data Structures | Data Visualization | Data Mining & Analytics | Risk Management | Python Programming | Microsoft Office Suite | Python | R | SQL | C | C++ | Google Analytics | Power BI | SA | Microsoft Office Suite (Word, Excel, PowerPoint) | Windows
  • Microsoft PowerPoint & Excel.
  • Cybersecurity - Ethical Hacking.
Education and Training
UTPL Universidad Técnica Particular De Loja. LOJA, Expected in 06/2020 Master of Science : Informatics Engineer - GPA :
Universidad Católica De Santiago De Guayaquil GUAYAQUIL, Expected in : Computer Systems Engineering - GPA :
ESPOL ESCUELA SUPERIOR POLITECNICA DEL LITORAL GUAYAQUIL, Expected in : Engineering in Statistics And Informatics - GPA :
Experience
DIFARE GROUP Pharmaceutical Distributor - Computer Security Incident Management Analyst
City, STATE, 04/2018 - 03/2023
  • Investigate and solve technological security events presented in the different systems with the preparation of technical reports.
  • Manage the remediation of vulnerabilities through patches, hot-fixes and updates in digital assets.
  • Propose controls that help with the protection and confidentiality of information in digital assets, in accordance with Information Security policies and procedures.
  • Manage simulations of attacks on digital information assets to monitor the effectiveness of the response to possible security incidents.
  • Implement user awareness tools, carrying out specific campaigns and user training.
  • Follow up and solve computer security incidents reported by the SOC or by users.
  • Management of access to corporate applications.
  • Creation of SAP Roles and Profiles.
  • SAP Identity Access.
  • Security Desk Member – Roles and Profiles. SAP project.
  • Data Analtycs. Power BI
DIFARE GROUP Pharmaceutical Distributor - Computer Center Operator
City, STATE, 06/2007 - 03/2018
  • Monitoring of Servers and Daily Processes.
  • Execution of processes in an application developed in Visual Net for the continuity of the operation in the main warehouse.
  • Provide technical support to the different users who use the warehouse applications.
DIFROMER - Pharmaceutical Distributor - Network, Database and Information Administrator, I
City, STATE, 06/2001 - 06/2007
  • Maintained hardware and software for networks and assisted in installation and upgrade of servers.
  • Configured and installed routers, switches and wireless controllers.
  • Maintained company servers, computers, printers, cables and other equipment.
  • Managed and documented network systems and operational procedures.
  • Responded to client requests for technical support by phone, email and inter-office chat service.
  • Defined database design specifications based upon project requirements.
  • Optimized, improved, expanded and upgraded network capabilities and connectivity through network monitoring tools.
  • Provided support for complex issues related to software tools, applications and databases.
  • Performed tests on newly installed hardware and software to provide components that interface correctly with each other and network.
  • Identified, reported and resolved network security violations.
  • Diagnosed network problems involving combination of hardware, software, power and communications issues.
  • Worked with software vendors to analyze and resolve software installation and ongoing support issues.
  • Utilized data analysis to monitor process efficiencies and identify data integrity exceptions.
  • Audited internal data and processes to identify and manage initiatives, improving business performance.
  • Audited initial datasets to confirm validity of imported data, corroborating changes against updates in data tapes.
LAFAMLE LABORATORIES - Systems Leader
City, STATE, 06/2000 - 06/2001
  • Manage the Unix network and Systems Implemented in Clairel and Foxpro.
  • Responsible for Hardware Maintenance and Configuration.
  • Coordinate Installation Projects of new Software and Creation of Systems under Visual Basic and Access programming tools.
  • Troubleshot devices to identify and solve issues with hardware or software performance.
  • Installed computers and other devices individually and across networks, testing connections to support proper functioning.
  • Trained users to operate and manage hardware and software.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Performed functionality testing on various systems and applications to confirm suspected faults and malfunctions.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Romero SA Pharmaceutical Distributor - Information Systems Assistant
City, STATE, 09/1998 - 05/2000
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Set up and configured system user hardware and software applications.
  • Supported IT manager with department administrative duties and clerical tasks.
  • Recommended changes to improve systems and network configurations.
  • Evaluated software or hardware to recommend improvements or upgrades.
  • Generated reports and obtained data to develop analytics on key performance and operational metrics.
Languages
English :
Limited
Negotiated :

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Resume Overview

School Attended

  • UTPL Universidad Técnica Particular De Loja.
  • Universidad Católica De Santiago De Guayaquil
  • ESPOL ESCUELA SUPERIOR POLITECNICA DEL LITORAL

Job Titles Held:

  • Computer Security Incident Management Analyst
  • Computer Center Operator
  • Network, Database and Information Administrator, I
  • Systems Leader
  • Information Systems Assistant

Degrees

  • Master of Science
  • Some College (No Degree)
  • Some College (No Degree)

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