Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Providing exceptional customer service through active listening and problem solving.
  • Quick learner
  • Skilled in call center operations
  • Knowledge with C++ 
  • Knowledge with C# 
  • Knowledge with Visual Basic
  • Knowledge with Java
  • Great at Multi-Tasking 
  • Knowledge with Unix/Linux
  • Knowledge with SQL 
  • Knowledge with Cisco Networking
  • Customer-oriented
  • Exceptional communication skills
  • Staff training and development
  • Programming tutor
Work History
Computer Programming Tutor, 08/2012 - 04/2013
Schneider Electric Portsmouth, NH, Tutored students who were having trouble in C++, C#, SQL, Java, and Unix. 
Shoe Department Supervisor, 03/2014 - 2016
Kohl's East Peoria City, STATE,
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Organized store merchandise racks by size, style and color.
  • Created visual marketing and styled window displays.
  • Trained new sales associates each quarter.
  • Stocked and replenished merchandise according to store merchandising layouts.

Customer Service Representative , 01/2016 - 02/2017
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Managed high call volume with tact and professionalism.
  • Defused volatile customer situations calmly and courteously.
  • Identified chronic customer issues by creating and maintaining customer complaint log.
  • Met or exceeded service and quality standards every review period.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Effectively managed a high-volume of inbound and outbound customer calls.

Bachelor of Arts: Business Information Systems, Expected in Current
Ashford University - San Diego, California, Usa
Associate of Applied Science: Computer Programming and Database Devolopment, Expected in 2013
Illinois Central College - East Peoria, IL, Usa

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School Attended

  • Ashford University
  • Illinois Central College

Job Titles Held:

  • Computer Programming Tutor
  • Shoe Department Supervisor
  • Customer Service Representative


  • Bachelor of Arts
  • Associate of Applied Science

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