Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Providing exceptional customer service through active listening and problem solving.
Skilled in call center operations
Knowledge with C++
Knowledge with C#
Knowledge with Visual Basic
Knowledge with Java
Great at Multi-Tasking
Knowledge with Unix/Linux
Knowledge with SQL
Knowledge with Cisco Networking
Exceptional communication skills
Staff training and development
Computer Programming Tutor09/2012
to 05/2013 Illinois Central College - East Peoria Campus – East Peoria, Illinois,
United States Tutored students who were having trouble in C++, C#, SQL, Java, and Unix.
Shoe Department Supervisor04/2014
to 01/2016 Kohl's East Peoria – East Peoria, Illinois,
Answered customer questions regarding store merchandise, department information and pricing.
Organized store merchandise racks by size, style and color.
Created visual marketing and styled window displays.
Trained new sales associates each quarter.
Stocked and replenished merchandise according to store merchandising layouts.
Customer Service Representative 02/2016
to 03/2017 HGS – Peoria, Illinois,
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Managed high call volume with tact and professionalism.
Defused volatile customer situations calmly and courteously.
Identified chronic customer issues by creating and maintaining customer complaint log.
Met or exceeded service and quality standards every review period.
Addressed and resolved customer product complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.
Effectively managed a high-volume of inbound and outbound customer calls.
Bachelor of Arts: Business Information SystemsCurrentAshford University-
San Diego, California,
Associate of Applied Science: Computer Programming and Database Devolopment2013Illinois Central College-
East Peoria, IL,