Dynamic Computer Network Systems Support professional that has software, hardware and Data Center experience. Proficient at resolving ticket complexities by Telephone, Email or in person. Have experience working in Manufacturing Industry as well as Corporate.
Analytical, technical and critical thinker
High level of support provided
Communication skills highly visible
Assist in finding resolutions
Skilled multitasking and a team player
January 2014 to Current
Pratt and WhitneyEast Hartford, CTComputer Operator
Enters commands on computers, tape drives, printers, data communications equipment and plotters to integrate and operate equipment.
Interfaces with customers to ensure that the servers are functioning and to gather information about new server requirements.
Interfaces with vendors as appropriate to expedite resolution matters and significance.
Observes and researches peripheral equipment and error messages displayed on monitor to detect faulty output or machine stoppages.
Investigates, evaluates and resolves equipment problems and escalates issues as necessary to maintain job production.
Maintains audit trail job activities and status to document productivity.
Maintains specific quality records to ensure standards are met.
Monitors and maintains the production job schedule and ensures the schedule is adhered to in order to maintain performance.
Performs scheduled, such as daily, weekly, or nightly backups on systems in order to maintain production.
Takes printer terminals in and out of service as required and assist in resolving hardware related problems in the data center.
Coordinates the movement of equipment and assets in order to maintain production.
Monitors and computes customer data file restores to ensure the data are current and accurate.
Utilizes standard management tools to record discrepancies in the environment.
Analyzes and evaluates incident reports and makes recommendations to reduce incident rate.
January 2014 to January 2014
Konica MinoltaWindsor, CTTechnical Support Technician
Provided first line response to simple inquiries requiring quick fix solutions from our End User Phone Queue.
Utilization of call tracking system and solution development.
Opened tickets and checked database to ascertain simple proven methodologies to properly bring technical problem to immediate resolution.
Effectively communicated this resolution to the customer, Record and close the call.
Escalated any call for which a quick fix solution is not found in the database.
Provided minimal hardware and software technical support for Konica Minolta products and network environments and providing first tier troubleshooting for all KMBS Printer Products.
Have an understanding of Konica Minolta products.
Stayed current with new products, technologies, operating systems and desktop publishing applications in our industry.