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Computer Operator Resume Example

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COMPUTER OPERATOR
Career Overview
Providing 15 years of excellent customer service both in a help desk setting and on a personal level. *8 years of experience working in Operational support with multiple support systems. *Provided technical support to Penn State Hershey Medical Center. *Proficient in: Unix (Eclipsys) /Linux/AIX/DOS/Windows XP,98,2000's version and Windows 7 and 10; Microsoft Excel and Word, troubleshooting Printers, phones and PC software related issues. *Experience in presentations, present excellent interpersonal skills and Team building skills. *Ability to perform and work under no supervision.
Work Experience
Computer Operator
May 2014 to CurrentPenn State Hershey Medical Center
  • Completing all tasks on a daily checklist which includes scheduling daily and monthly jobs.
  • Troubleshoot and provide technical support to all end users and escalate unresolved issues to the appropriate on call personnel.
  • Assisting connected personnel with the monthly event load projects.
  • Monitor any types alert on multiple applications from other departments including not limited to, checking servers, in the server room, for any amber alerts and CRAC units are running.
  • Establish and maintain a Team Building productive working environment.
Lead Computer Operator/Customer Support
December 2007 to May 2014Gtech Corporation
  • Provided customer service to all casinos in PA.
  • Hardware troubleshooting for gambling slot machines and escalated more serious issues.
  • Assisted in disaster recovery projects as well as performed time change projects under no supervision.
  • Assisted on revenue audits with DOR auditors over the phone.
  • Supervised and delegated task to other employees in order to maintain a productive working environment.
Hairstylist
June 2000 to September 2007Haircuttery
  • Greeted customers and worked on building immediate rapport.
  • Attentively listened to customers' request to achieve their desired end result.
  • Made follow up appointments as well as up sold products and services.
  • Achieved a high level of request from customers based on my experience, skill level and customer service.
  • Also, was offered a 6 week assignment to trained staff of different skill levels, on the release of a new POS system, which included traveling to remote areas in Philadelphia area.
Education and Training
High School Diploma : Information Science and Technology, August 2015Penn State UniversityInformation Science and Technology
Cosmetology License Computertraining.com May 2007-October 2007 Certification of Completion : June 2000Cedar Crest High School Empire Beauty School
Skills
com, customer service, disaster recovery, Hardware troubleshooting, Team Building, personnel, POS, rapport, scheduling, servers, supervision, technical support, phone, Troubleshoot
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Resume Overview

Companies Worked For:

  • Penn State Hershey Medical Center
  • Gtech Corporation
  • Haircuttery

School Attended

  • Penn State University
  • Cedar Crest High School Empire Beauty School

Job Titles Held:

  • Computer Operator
  • Lead Computer Operator/Customer Support
  • Hairstylist

Degrees

  • High School Diploma : Information Science and Technology , August 2015
    Cosmetology License Computertraining.com May 2007-October 2007 Certification of Completion : June 2000

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