Computer Operator Resume Example
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COMPUTER OPERATOR
Career Overview
Providing 15 years of excellent customer service both in a help desk setting and on a personal level.
*8 years of experience working in Operational support with multiple support systems.
*Provided technical support to Penn State Hershey Medical Center.
*Proficient in: Unix (Eclipsys) /Linux/AIX/DOS/Windows XP,98,2000's version and Windows 7 and 10; Microsoft Excel and Word, troubleshooting Printers, phones and PC software related issues.
*Experience in presentations, present excellent interpersonal skills and Team building skills.
*Ability to perform and work under no supervision.
Work Experience
Computer Operator
May 2014 to CurrentEncova
May 2014 to CurrentEncova
- Completing all tasks on a daily checklist which includes scheduling daily and monthly jobs.
- Troubleshoot and provide technical support to all end users and escalate unresolved issues to the appropriate on call personnel.
- Assisting connected personnel with the monthly event load projects.
- Monitor any types alert on multiple applications from other departments including not limited to, checking servers, in the server room, for any amber alerts and CRAC units are running.
- Establish and maintain a Team Building productive working environment.
Lead Computer Operator/Customer Support
December 2007 to May 2014Evangelical Lutheran Good Samaritan Society
December 2007 to May 2014Evangelical Lutheran Good Samaritan Society
- Provided customer service to all casinos in PA.
- Hardware troubleshooting for gambling slot machines and escalated more serious issues.
- Assisted in disaster recovery projects as well as performed time change projects under no supervision.
- Assisted on revenue audits with DOR auditors over the phone.
- Supervised and delegated task to other employees in order to maintain a productive working environment.
Hairstylist
June 2000 to September 2007Haircuttery
June 2000 to September 2007Haircuttery
- Greeted customers and worked on building immediate rapport.
- Attentively listened to customers' request to achieve their desired end result.
- Made follow up appointments as well as up sold products and services.
- Achieved a high level of request from customers based on my experience, skill level and customer service.
- Also, was offered a 6 week assignment to trained staff of different skill levels, on the release of a new POS system, which included traveling to remote areas in Philadelphia area.
Education and Training
High School Diploma : Information Science and Technology, August 2015Penn State UniversityInformation Science and Technology
Cosmetology License
Computertraining.com May 2007-October 2007
Certification of Completion : June 2000Cedar Crest High School
Empire Beauty School
Skills
com, customer service, disaster recovery, Hardware troubleshooting, Team Building, personnel, POS, rapport, scheduling, servers, supervision, technical support, phone, Troubleshoot
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Resume Overview
School Attended
- Penn State University
- Cedar Crest High School Empire Beauty School
Job Titles Held:
- Computer Operator
- Lead Computer Operator/Customer Support
- Hairstylist
Degrees
- High School Diploma : Information Science and Technology , August 2015
Cosmetology License Computertraining.com May 2007-October 2007 Certification of Completion : June 2000
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