Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.
Skills
Recordkeeping and bookkeeping
Detail-oriented
Time management
Dedicated team player
Administrative support
Results-oriented
Reporting requirements
Compliance oversight
DEA regulations
Employer compliance
Data entry
Litigation support
Document control
Support services
Administrative duties
Excel spreadsheets
Timeline Planning and Management
Cash deposit preparation
Data entry documentation
Records management systems
Strong problem solver
Strong interpersonal skills
Training and development
Staff training and development
Training and coaching
Professional and mature
Phone call answering
Experience
03/2021 to Current
Compliance Specialist of Regulatory Affairs Nbc Universal – San Jose, CA,
Advised staff and customers through audits and remedy compliance issues.
Provided support to department by assisting with special assignments and projects.
Checked records for required signatures by closely reviewing documents.
Planned and executed compliance audits to check company policies, procedures and controls.
Adhered to deadlines in optimizing regulatory and operational performance.
Enforced regulations by reviewing federal and state laws to confirm compliance.
Collected, input and analyzed information to make effective evaluations of company operations.
09/2019 to 03/2021
Administrative AssistantOregano's – Gilbert, AZ,
Assisted with administrative tasks, including filing, answering phones and bill reconciliation.
Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
Verify and review forms and reports for compliance with company regulations and procedures. Enter and track information into appropriate computer programs.
Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies.
Supported departmental operations, including filing, monthly report preparation and vendor requisitions.
Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
Maintained accurate department and customer records.
Managed inventory to ensure all supplies were in stock and within budget.
Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
Obtained scanned records and uploaded to database.
Processed financial documents, contracts, expense reports and invoices.
05/1992 to 06/2019
Restaurant ManagerMcdonalds Corp. – City, STATE,
Monitored business levels and realigned team positions to provide optimal coverage for customer demands.
Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Trained workers in every position, including food preparation, money handling and cleaning roles.
Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
Mentored front of house personnel on company policies customer service techniques and professional communication.
Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
Consistently obtained highest rating from the county health department.
Optimized profits by controlling food, beverage and labor costs daily.
Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Built sales forecasts and schedules to reflected desired productivity targets.
Scheduled and directed staff in daily work assignments to maximize productivity.
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
Developed and maintained exceptional customer service standards.
Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
Education and Training
Expected in to to
High School Diploma: Somerset High School - Somerset, MA, GPA:
Accomplishments
Earned “Outstanding Manager of the Year” Award for excelling in various aspects of job requirements including customer satisfaction, labor costs and employee satisfaction .
Increased team productivity with morale-boosting incentives.
Consistently maintained high customer satisfaction ratings.
Created highly effective new program that significantly impacted efficiency and improved operations.
Increased employee retention through development and implementation of training and mentorship programs.
Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.