SEARCH

Complex Case Manager Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
COMPLEX CASE MANAGER
Professional Summary

Coordinated delivery of optimal patient care to diverse patients through effective monitoring and treatment organization. Skillfully conduct assessments, update medical documentation and complete ongoing case reviews to strengthen support. Well-versed in enforcing strict controls to quickly identify and resolve concerns. A proven history of success in optimizing patient care as well-qualified and highly experienced Case Manager, Charge Nurse and/or Registered Nurse. Minimize hospital stays through detailed focus on internal systems and individual patient needs. Focused on boosting utilization and department operational efficiency.

Skills
  • EMR / EHR
  • Documentation proficiency
  • Chronic disease management
  • Shared governance
  • Intravenous Therapy
  • Chronic Disease Management
  • Staff Supervision
  • Precepting
  • Triaging
  • Acute Care Expertise
  • Patient Assessments
  • Trauma recovery
  • Medication Administration
  • Collecting vitals
  • Strong clinical judgment
  • Women's health exams
Work History
09/2019 to Current
Complex Case ManagerMaine General Home Health And Hospuce – Waterville, ME
  • Consulted with clinicians to devise and manage effective ongoing care plans for at-risk patients.
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
  • Evaluated treatment plans against individual goals and healthcare standards.
  • Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems.
  • Updated patient charts using Cerner and Brighttree with data such as medications to keep records current and support accurate treatments.
  • Informed patients and families of effective treatment options and at-home care strategies, enhancing long-term outcomes.
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery.
  • Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.
  • Collected blood, tissue and other laboratory specimens and prepared for lab testing.
  • Accurately documented all elements of nursing assessment, including treatment, medications and IVs administered, discharge instructions and follow-up care.
06/2017 to 06/2019
Hospital Nurse IIIDorothea Dix Psychiatric Hospital – Bangor, ME
  • Monitored all primary care needs for patients to coordinate access to appropriate providers, including immunizations, vision, hearing and dental care.
  • Monitored vital signs, nutritional intake and signs and symptoms of complications to report deviations to supervisor.
  • Performed patient assessments to monitor expected response to medications, altering treatment plans as needed.
  • Responded to numerous volatile situations and violent outbreaks to restore safety and security of patients and staff.
  • Provided direct quality care to patients by monitoring, recording and evaluating psychiatric conditions.
  • Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
  • Oversaw care of suicidal patients and acted swiftly to reduce risk of harm to themselves or others.
  • Conducted therapy for mentally ill patients in group and individual settings to assist patients in achieving normalcy.
  • Explained course of care and medications, including side effects to patients and caregivers in easy-to-understand terms.
  • Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities to prevent further disability.
11/2016 to 05/2017
Travel Nurse, Emergency DepartmentCore Medical Group – Manchester, NH
  • Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
  • Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
  • Delivered medications via oral, IV and intramuscular injections, monitoring responses to address new concerns.
  • Documented all elements of care and updated patient charts and confidential files to reflect changes in care plans, interventions applied and observations.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery.
  • Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Monitored patient condition, including interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
  • Reported patients' status and delegated nurse assignments to achieve optimal outcomes.
  • Addressed disruptions in patient care, including delays in discharge, postponed procedures and discharge equipment unavailability.
10/2008 to 11/2016
Nurse GS-9, 10, 11Gallup Indian Medical Center- IHS – Gallup, NM
  • Coordinated with registration staff, medics, ER staff and ER physicians to cut time between admission and treatment, improving patient outcomes and delivery of care.
  • Assisted patients dealing with traumatic injuries or illnesses, including stroke patients, accident victims and cardiac patients.
  • Communicated openly and collaboratively with all healthcare staff to organize successful patient care.
  • Collaborated with law enforcement on criminal cases by quickly reporting injuries and collecting needed evidence.
  • Answered codes quickly and orchestrated efficient, skilled medical care.
  • Delivered medications via oral, IV and intramuscular injections, monitoring responses to address new concerns.
  • Educated patients and answered questions about health condition, prognosis and treatment.
  • Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
  • Observed and reported patient condition, progress and medication side effects to accurately document updates.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Educated family members and caregivers on patient care instructions.
  • Administered different therapies and medications in line with physician orders and treatment plan.
  • Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
  • Audited charts and reviewed clinical documents to verify accuracy.
  • Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Provided direct patient care, stabilized patients and determined next course of action.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Strengthened training and nursing knowledge by taking part in continuing education programs and Capstone workshops.
  • Addressed disruptions in patient care, including delays in discharge, postponed procedures and discharge equipment unavailability.
  • Reported patients' status and delegated nurse assignments to achieve optimal outcomes.
  • Performed triage on all incoming patients and determined severity of injuries and illnesses.
  • Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
  • Cared for patients in 14-bed unit, supporting fellow nurses in delivering outstanding treatment to patients.
  • Collected blood, tissue and other laboratory specimens and prepared for lab testing.
Education
05/2005
Associate Degree Nursing: Nursing
State University Of NY Delhi - Delhi, NY
  • Member of Phi Theta Kappa
06/1985
High School Diploma
Bishop Kearney - Brooklyn, NY
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Maine General Home Health And Hospuce
  • Dorothea Dix Psychiatric Hospital
  • Core Medical Group
  • Gallup Indian Medical Center- IHS

School Attended

  • State University Of NY Delhi
  • Bishop Kearney

Job Titles Held:

  • Complex Case Manager
  • Hospital Nurse III
  • Travel Nurse, Emergency Department
  • Nurse GS-9, 10, 11

Degrees

  • Associate Degree Nursing : Nursing
    High School Diploma

Similar Resumes

View All
Inpatient-RN-Complex-Case-Manager-resume-sample

Inpatient RN Complex Case Manager

Tufts Medical Center

Malden, Massachusetts