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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Proactive Professional with 9 years of military experience in the Information Technology and Cybersecurity industry combined. Knowledgeable in Social Media Management with 8 years of experience executing social media strategies across all social platforms. Demonstrated effective time management skills, technical tools familiarity and strong team collaboration.

Skills
  • TS/SCI
  • Security planning
  • Military / DoD Operations
  • Reporting / Briefing Skills
  • Teambuilding
  • Software proficiency
  • Supervision
  • Risk mitigation strategies
  • Customer service expert
  • Organization and Time management
  • Strategic planning
  • Goal planning
  • Social Media Management
  • Networking and relationship building
  • Online presence monitoring
  • Content and digital asset management
  • Social media strategy
  • Communications management
  • Market Analysis
Education and Training
University of South Florida Tampa, FL Expected in 05/2018 Master of Science : Cybersecurity- Digital Forensics - GPA :
Morgan State University Baltimore, MD Expected in 05/2010 Bachelor of Science : Telecommunications - GPA :
MyComputerCareer.com Raleigh, NC, Expected in 03/ No Degree : Cyber Security Engineering - GPA :
  • Certification (CCNA) In Progress
  • Certification (CySA+) In Progress
  • Certification (CEH) In Progress
  • Certification (CCNA Secruity) In Progress
  • Certification (CASP) In Progress
  • Certification (Cybersecurity First Responder) In Progress
Experience
US Army - Company Executive Officer
City, STATE, 07/2019 - 08/2021
  • Promoted successful outcome of web development strategy by aligning consistent brand messaging and visual designs across all digital outlets.
  • Created and facilitated over 20 online contests to retain members and attract new members to Company, up to Battalion and Brigade Facebook page.
  • Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
  • Kept office efficient and organized by managing tasks such as supply restocking and general upkeep without oversight.
  • Prepared drafts of forms, letters and agreements for legal staff use.
  • Created and submitted weekly legal summary to managers, covering current cases, records requests and collections statuses.
  • Planned and instituted social media marketing plan for 369th Signal Battalion to keep families engaged in what was happening with their Solders during COVID-19 crisis.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
  • Identified target market and key segments through in-depth analysis of markets and related trends.
  • Created videos and managed FACEBOOK lives to strengthen company reputation.
  • Devised strategies and roadmaps to support product vision and value to business.
  • Initiated and maintained personnel and employee-related files and records and established archives to support internal audits.
  • Designed and implemented internal training for supervisors and other personnel.
  • Prepared documents for projects in accordance with project manager, team or client specifications.
  • Managed training courses, setup and maintenance for document control systems.
  • Managed file archival and information retrievals.
  • Provided leadership vision, direction, development and maintenance of multiple complex and high priority contracts between company and business partners, vendors and suppliers.
  • Identified areas of weakness and recommended or implemented process improvements.
  • Transmitted documents, organized revisions and tracked changes.
  • Collaborated across departments and levels of management to gain consensus on procedural documentation.
U.S. ARMY - Communications Support Technician
City, STATE, 03/2015 - 06/2019
  • Supported Central Command under the Army Central Commander as a communications equipment configuration specialist.
  • Implemented VPN tunnels in over 7 foreign country's network infrastructure in order to provide secure communications for the Director.
  • Diagnosed and document customer complaints by utilizing provided tools and asking diagnostic questions.
  • Handled inbound contacts and provided customer service according to departmental policies and procedures.
  • Designed print collateral materials and coordinated branding across multiple communications channels.
  • Evaluated and adopted new technologies to address changing industry needs.
  • Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
  • Resolved malfunctions with systems and programs through troubleshooting.
  • Documented procedures and business processes and shared information with appropriate stakeholders.
  • Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.
U.S. ARMY - Signal Support System Specialist
City, STATE, 09/2012 - 03/2015
  • Under Forces Command, served as a help desk technician and support systems specialist.
  • Standardized job tasks and trained junior team members on industry best practices and standards.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Diagnosed and executed resolution for all network and server issues.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Configured hardware, devices and software to set up work stations for employees.
  • Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Performed tests of functionality, security and performance of different workstations and devices.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Trained and supported end-users with software, hardware and network standards and use processes.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

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Resume Overview

School Attended

  • University of South Florida
  • Morgan State University
  • MyComputerCareer.com

Job Titles Held:

  • Company Executive Officer
  • Communications Support Technician
  • Signal Support System Specialist

Degrees

  • Master of Science
  • Bachelor of Science
  • No Degree

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