Proactive Professional with 9 years of military experience in the Information Technology and Cybersecurity industry combined. Knowledgeable in Social Media Management with 8 years of experience executing social media strategies across all social platforms. Demonstrated effective time management skills, technical tools familiarity and strong team collaboration.
Skills
TS/SCI
Security planning
Military / DoD Operations
Reporting / Briefing Skills
Teambuilding
Software proficiency
Supervision
Risk mitigation strategies
Customer service expert
Organization and Time management
Strategic planning
Goal planning
Social Media Management
Networking and relationship building
Online presence monitoring
Content and digital asset management
Social media strategy
Communications management
Market Analysis
Education and Training
University of South FloridaTampa, FLExpected in 05/2018 – –Master of Science:Cybersecurity- Digital Forensics - GPA:
Morgan State UniversityBaltimore, MDExpected in 05/2010 – –Bachelor of Science:Telecommunications - GPA:
Certification (Cybersecurity First Responder) In Progress
Experience
US Army - Company Executive Officer City, STATE, 07/2019 - 08/2021
Promoted successful outcome of web development strategy by aligning consistent brand messaging and visual designs across all digital outlets.
Created and facilitated over 20 online contests to retain members and attract new members to Company, up to Battalion and Brigade Facebook page.
Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
Kept office efficient and organized by managing tasks such as supply restocking and general upkeep without oversight.
Prepared drafts of forms, letters and agreements for legal staff use.
Created and submitted weekly legal summary to managers, covering current cases, records requests and collections statuses.
Planned and instituted social media marketing plan for 369th Signal Battalion to keep families engaged in what was happening with their Solders during COVID-19 crisis.
Monitored online presence of company's brand to engage with users and strengthen customer relationships.
Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
Identified target market and key segments through in-depth analysis of markets and related trends.
Created videos and managed FACEBOOK lives to strengthen company reputation.
Devised strategies and roadmaps to support product vision and value to business.
Initiated and maintained personnel and employee-related files and records and established archives to support internal audits.
Designed and implemented internal training for supervisors and other personnel.
Prepared documents for projects in accordance with project manager, team or client specifications.
Managed training courses, setup and maintenance for document control systems.
Managed file archival and information retrievals.
Provided leadership vision, direction, development and maintenance of multiple complex and high priority contracts between company and business partners, vendors and suppliers.
Identified areas of weakness and recommended or implemented process improvements.
Transmitted documents, organized revisions and tracked changes.
Collaborated across departments and levels of management to gain consensus on procedural documentation.
U.S. ARMY - Communications Support Technician City, STATE, 03/2015 - 06/2019
Supported Central Command under the Army Central Commander as a communications equipment configuration specialist.
Implemented VPN tunnels in over 7 foreign country's network infrastructure in order to provide secure communications for the Director.
Diagnosed and document customer complaints by utilizing provided tools and asking diagnostic questions.
Handled inbound contacts and provided customer service according to departmental policies and procedures.
Designed print collateral materials and coordinated branding across multiple communications channels.
Evaluated and adopted new technologies to address changing industry needs.
Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
Resolved malfunctions with systems and programs through troubleshooting.
Documented procedures and business processes and shared information with appropriate stakeholders.
Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.
U.S. ARMY - Signal Support System Specialist City, STATE, 09/2012 - 03/2015
Under Forces Command, served as a help desk technician and support systems specialist.
Standardized job tasks and trained junior team members on industry best practices and standards.
Resolved issues and escalated problems with knowledgeable support and quality service.
Diagnosed and executed resolution for all network and server issues.
Designed and evaluated WAN and LAN connectivity technologies.
Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments.
Patched software and installed new versions to eliminate security problems and protect data.
Configured hardware, devices and software to set up work stations for employees.
Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Performed tests of functionality, security and performance of different workstations and devices.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Trained and supported end-users with software, hardware and network standards and use processes.
Provided Tier 1 IT support to non-technical internal users through desk side support services.
Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
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