Companion Animal Leader Resume Example Company Name

COMPANION ANIMAL LEADER

Summary

Dedicated and hardworking sales/retail manager with over 5 years in management, able to lead and motivate retail workers to provide exceptional service every time. Knowledgeable about all aspects of store operations and able to target improvements and enhance operations. Compassionate and empathetic with all staff and customers. Ready for new professional challenges and seeking career-oriented position.

Skills

Leadership development
Driving business growth
Creating marketing plans
Critical thinking
Teambuilding

Team management
Multitasking
Customer service
Decision-making

Experience

02/2019 - CurrentCompany NameCity, State

Companion Animal Leader

Supervised and trained staff on service techniques, boosting overall customer satisfaction.
Increased sales by merchandising and maintaining product on sales floor.
Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
Guided and supported all staff members to consistently achieve team and personal goals.
Collaborated with all departments to ensure sales for any type of promotion or fundraiser.
Delegated tasks to employees based upon individual strengths and experience.
Built lasting client relationships by engaging and asking questions to make sure their needs were met.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Created incentives for staff to help increase morale and drive sales.
Conducted hourly department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Conducted weekly audits and animal orders to maintain accurate stocking for availability to customers.
Supervised daily bank deposits and corporate card audits.

11/2017 - 01/2019Company NameCity, State

Sales Supervisor

Maintained inventory accuracy by counting stock and reconciling discrepancies.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Promoted culture of customer focus, product knowledge, and production solutions to build loyal customer base.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Collaborated with management and executives and made strategy recommendations based on insights into sales operations.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Gained clientel by hosting events in different locations.
Set monthly quotas and assessed growth potential by analyzing sales data.
Checked sales floor to verify availability of properly merchandised inventory for sale.
Planned and directed floor merchandising and display building to keep stock presentable and engaging to customers.
Organized and updated schedules to optimize coverage for expected customer demands.
Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
Processed all cash, credit and check transactions with POS system and cash register.
Exceeded targeted goals and quotas through upselling and strategic customer engagement.
Performed weekly one on one role-playing to help train sales associates for difficult customers.
Assigned weekly training videos for associates to learn new product.
Completed performance reviews and assisted team with feedback resulting in improved performance.

04/2016 - 10/2016Company NameCity, State

Office Assistant

Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
Supported office needs including taking messages, scanning documents and routing business correspondence.
Served as central point of contact for all outside vendors needing to gain access to building.
Created PowerPoint presentations used for business development.
Processed paperwork efficiently to support smooth office procedures.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Answered approximately 100 phone calls daily and pleasantly welcomed visitors to office.
Created and updated excel spreadsheets to document and report client info and data.
Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
Dispersed incoming mail to correct recipients throughout office.
Maintained business records by updating customer information.

Education and Training

06/2016City, State

High School DiplomaPenn Foster

Resume Overview

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Companion Animal Leader Resume Example

Resume Score: 80%

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