Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Motivated Client Service Representative with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible and computer-savvy.

Skills
  • Customer relations
  • Problem-solving abilities
  • Clerical support
  • Adaptive team player
  • Courteous demeanor
  • Office equipment proficiency
  • Call Center Operations
Experience
05/2021 to Current Customer Service Representative Dxp Enterprises | Pewaukee, WI,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Made outbound calls to obtain account information.
10/2020 to Current Direct Care Professional Apis Management Services | Pine Grove, PA,
  • Maintained clean and well-organized environment for client happiness and safety.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Improved patient outlook and daily living through compassionate care.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Tracked and reported clients' progress based on observations and conversations.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Directed patients in passive and active ROM exercises to maintain musculoskeletal functions and increase strength.
10/2020 to Current Companion Aide Home Care Assistance Corporation | City, STATE,
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Collected and documented vital signs to track current patient conditions.
  • Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
  • Engaged with patient family and friends to provide courteous visit experience.
  • Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Comforted patients and provided each with reassurance and encouragement.
  • Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
  • Provided compassionate care and clear communication in dealing with issues of death and dying.
  • Watched over patients to identify potential symptoms of medical conditions.
Education and Training
Expected in | Patient Care Tech Access Careers - Hempstead, Hempstead, NY GPA:
Expected in 08/2018 Associate of Applied Science | Business Administration And Management Excelsior Community College, Kingston, Jamaica W. I., GPA:
Expected in 07/1987 GED | Cedric Titus High , Trelawny, Jamaica West Indies , GPA:
Certifications
  • Licensed CNA - 2021

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Resume Overview

School Attended

  • Access Careers - Hempstead
  • Excelsior Community College
  • Cedric Titus High

Job Titles Held:

  • Customer Service Representative
  • Direct Care Professional
  • Companion Aide

Degrees

  • Some College (No Degree)
  • Associate of Applied Science
  • GED

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