community support manager resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

  • Schedule management
  • Materials development
  • Microsoft Office proficiency
  • Organized and detail-oriented
  • Data management
  • HIPAA guidelines
  • Client meetings
  • Data entry
  • Customer Service
  • Administrative skills
  • Listening skills
  • Oral and writing communication
  • Effective planning
  • Team collaboration
Community Support Manager, 07/2020 - 12/2021
Dungarvin, Inc. Brooklyn Park, MN,
  • Answered calls and interacted with community members to provide information on advocacy services.
  • Reviewed staff work and gave comprehensive and constructive feedback to enhance operations.
  • Collaborated with team members to identify and accomplish agency objectives.
  • Accomplished clients’ care by assessing treatment needs; developing, monitoring, and evaluating treatment plans and progress; facilitating interdisciplinary approaches; monitoring staff performance.
  • Admited new clients by reviewing records and applications; conducting orientations.
  • Determined clients’ requirements by completing intake interviews; determining need for therapeutic medical, psycho-social, and psychiatric evaluations; reviewing therapist evaluations, treatment objectives, and plans.
  • Established treatment programs by setting schedules and routines; coordinating services being provided; arranging resources, including transportation and escort.
  • Monitored cases by verifying clients’ attendance; observing and evaluating treatments and responses; advocating for needed services and entitlements; obtaining additional resources; intervening in crises; providing personal support.
  • Maintained clients’ records by reviewing case notes; logging events and progress.
  • Communicated clients’ progress by conducting weekly interdisciplinary meetings and evaluations; disseminating results and obstacles to therapeutic team and family; identifying treatment influences.
  • Prepared clients’ discharge by reviewing and amplifying discharge plans; coordinating discharge and post-discharge requirements; orienting and training family members; providing resources.
  • Improved staff competence by providing educational resources; balancing work requirements with learning opportunities; evaluating the application of learning to changes in treatment results.
  • Improved treatment results by studying, evaluating, and re-designing processes; implementing changes; rewriting policies and procedures.
  • Met budget by monitoring expenses; implementing cost-saving actions.
  • Prepared reports by collecting, analyzing, and summarizing treatment and results data and trends; compiling statistics; completing grant and subsidy applications.
  • Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Enhanced department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Administrative Specialist, 04/2019 - 01/2020
A. Duie Pyle, Inc Streetsboro, OH,
  • Supported positive socialization within groups and activities to promote respect among participants.
  • Established daily routines to keep tasks on schedule, communicating clear expectations to parties.
  • Worked with participants to develop skills needed for independent daily living.
  • Assisted with activity assessments and evaluations to develop curriculum.
  • Carefully detailed rules for how to play games so everyone in attendance could participate.
  • Assisted residents with developing and maintaining positive social skills, mental aptitude, confidence and strong interpersonal connections.
  • Helped residents participate in activities with basic and advanced mobility support.
  • Kept activities spaces organized, clean and tidy.
  • Coordinated musical guests, movies and other types of resident entertainment.
  • Enforced discipline and policies to protect safety of recreational activity participants.
  • Tracked resident demographics and preferences in order to develop enjoyable activities plans.
  • Organized special trips for residents and accompanied groups throughout each excursion.
  • Updated facility schedule and related records.
  • Upheld positive quality of life standards for residents of all ability levels.
Administrative Assistant, 01/2018 - 02/2019
Watermark Retirement Communities South Jordan, UT,
  • Oversees the staff that does the paperwork for mortgage applications
  • Verifies the information provided on applications to obtain more information if missing data or mistakes are present
  • Communicates with customers to help them choose the best mortgage loan they can afford
  • Collects data from customers, such as their assets, salaries, debts and employment status
  • Reviews file documentation for missing or erroneous information
  • Verifies information about applicant history with credit bureaus and other agencies so the lender can approve or deny the loan
  • Remains aware of loan application deadlines and informs customers about them
Education and Training
Bachelor of Science: Chemistry, Expected in 06/2015
University of Bamenda - ,
Status -
: Pre-Medicine, Expected in 08/2017
College of DuPage - Glen Ellyn, IL
Status -
French :
Native/ Bilingual:
Negotiated :

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Resume Overview

School Attended

  • University of Bamenda
  • College of DuPage

Job Titles Held:

  • Community Support Manager
  • Administrative Specialist
  • Administrative Assistant


  • Bachelor of Science
  • Some College (No Degree)

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