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Community Services Manager Resume Example

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COMMUNITY SERVICES MANAGER
Professional Summary
Skills
  • Google Analytics
  • Google Suite & Microsoft Office
  • Project Management
  • Recruitment and Retention Strategies
  • Training and Development
  • Communication Skill
  • Detail-Oriented
  • Time Management
  • Flexible & Adaptable
  • Payroll: ADP, Paycom, and Paychex
  • ADP
  • Advertising
  • Benefits
  • Budgets
  • Business Communication
  • Bi
  • Business Law
  • Content
  • Content Management
  • Data Management
  • Designing
  • Detail-Oriented
  • Hiring
  • UX
  • Managing
  • Managerial
  • Marketing
  • Excel
  • Microsoft Office
  • Payroll
  • Policies
  • Presentations
  • Project Management
  • Quality
  • Recruitment
  • Statistics
  • Time Management
  • Websites
  • Website
  • Workshops
Work History
Community Services Manager, 03/2019 to Current
San Francisco, CA
  • Manages Senior Community Services Employment Program (SCSEP) and Business Service Unit of department: analyzing program performance data to reach annual goals and controlling annual program budgets to prevent cost overrun.
  • Designs and implements job development workshops for program employees, such as on-the-job training, technology improvement workshops, and supportive services.
  • Conducts annual performance evaluations with program site managers and employees to facilitate positive work relationships and improve overall efficiency.
  • Successfully increased programs' visibility within 6 months by developing outreach plans, such as facilitating presentations, attending and co-hosting hiring events, and building positive relationships with employment service providers.
  • Increased 20% of service requests for Business Service Unit in 2019 by pioneering a service quality check program of current employees in the unit and adhering minimal advertising budgets for recruitment efforts.
Program Coordinator, 06/2018 to 03/2019
  • Administered employee packages for 100+ program employees including on-boarding orientation and off-boarding, program benefits and policies, leave requests with special accommodation, and immigration status.
  • Processed bi-weekly payroll accurately and ensured employees get paid on time.
  • Monitored and handled employee's claims, including workers' compensation and harassment incidents.
  • Acted as a liaison between site supervisors and program employees to facilitate effective communication and conflict resolutions to provide positive working environments.
  • Recruited 50+ new hires in 2018 and 2019 by utilizing the program applicant tracking system, developing partnerships with community partners, and attending job fair events.
Web Assistant, 09/2017 to 06/2018
UC Davis - Student Affairs Marketing and Communication – Davis, CA
  • Assisted in designing, developing, and monitoring 10 websites with the marketing needs of the Student Affairs department.
  • Assisted in compiling routine analytic reports on UC Davis websites to understand viewers' needs by using Google Analytics and Microsoft.
  • Implemented and analyzed marketing communication and designed rich content based on the department's website structures to attract views of websites.
  • Coordinated with the Web Team on the new Content Management Systems: Cascade and Sitefarm to improve the UX on UC Davis websites.
Student Outreach Assistant, 09/2015 to 06/2018
UC Davis – Davis, CA
  • Collected and analyzed over 3000 large data sets using Excel on students' enrollment and demography from California school districts and 30 high schools in Yolo County for recruitment and program performance purposes.
  • Assisted in administration of the hiring process including recruitment, design of interview questions, and job description.
  • Assisted in managing the Data Management Team, ensuring work complies with program requirements.
  • Collaborated and maintained positive relationships with the IT department to improve internal data systems.
Education
Bachelor of Science: Managerial Economics, Chinese, 06/2018
University of California - Davis
Relevant Courseworks – Application of Computers in Technology, Managerial Marketing, Applied Statistics for Business, Econometrics for Business Decisions, Business Law, and Business Communication & Writing.
Work History
Community Services Manager, 03/2019 to Current
San Francisco, CA
  • Manages Senior Community Services Employment Program (SCSEP) and Business Service Unit of department: analyzing program performance data to reach annual goals and controlling annual program budgets to prevent cost overrun.
  • Designs and implements job development workshops for program employees, such as on-the-job training, technology improvement workshops, and supportive services.
  • Conducts annual performance evaluations with program site managers and employees to facilitate positive work relationships and improve overall efficiency.
  • Successfully increased programs' visibility within 6 months by developing outreach plans, such as facilitating presentations, attending and co-hosting hiring events, and building positive relationships with employment service providers.
  • Increased 20% of service requests for Business Service Unit in 2019 by pioneering a service quality check program of current employees in the unit and adhering minimal advertising budgets for recruitment efforts.
Program Coordinator, 06/2018 to 03/2019
  • Administered employee packages for 100+ program employees including on-boarding orientation and off-boarding, program benefits and policies, leave requests with special accommodation, and immigration status.
  • Processed bi-weekly payroll accurately and ensured employees get paid on time.
  • Monitored and handled employee's claims, including workers' compensation and harassment incidents.
  • Acted as a liaison between site supervisors and program employees to facilitate effective communication and conflict resolutions to provide positive working environments.
  • Recruited 50+ new hires in 2018 and 2019 by utilizing the program applicant tracking system, developing partnerships with community partners, and attending job fair events.
Web Assistant, 09/2017 to 06/2018
UC Davis - Student Affairs Marketing and Communication – Davis, CA
  • Assisted in designing, developing, and monitoring 10 websites with the marketing needs of the Student Affairs department.
  • Assisted in compiling routine analytic reports on UC Davis websites to understand viewers' needs by using Google Analytics and Microsoft.
  • Implemented and analyzed marketing communication and designed rich content based on the department's website structures to attract views of websites.
  • Coordinated with the Web Team on the new Content Management Systems: Cascade and Sitefarm to improve the UX on UC Davis websites.
Student Outreach Assistant, 09/2015 to 06/2018
UC Davis – Davis, CA
  • Collected and analyzed over 3000 large data sets using Excel on students' enrollment and demography from California school districts and 30 high schools in Yolo County for recruitment and program performance purposes.
  • Assisted in administration of the hiring process including recruitment, design of interview questions, and job description.
  • Assisted in managing the Data Management Team, ensuring work complies with program requirements.
  • Collaborated and maintained positive relationships with the IT department to improve internal data systems.
Skills
  • Google Analytics
  • Google Suite & Microsoft Office
  • Project Management
  • Recruitment and Retention Strategies
  • Training and Development
  • Communication Skill
  • Detail-Oriented
  • Time Management
  • Flexible & Adaptable
  • Payroll: ADP, Paycom, and Paychex,
  • ADP, advertising, benefits, budgets, Business Communication, bi, Business Law, content, Content Management, Data Management, designing, Detail-Oriented, hiring, UX, managing, Managerial, Marketing, Excel, Microsoft Office, Payroll, policies, presentations, Project Management, quality, Recruitment, Statistics, Time Management, websites, website, workshops
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    Resume Overview

    Companies Worked For:

    • UC Davis - Student Affairs Marketing and Communication
    • UC Davis

    School Attended

    • University of California

    Job Titles Held:

    • Community Services Manager
    • Program Coordinator
    • Web Assistant
    • Student Outreach Assistant

    Degrees

    • Bachelor of Science : Managerial Economics, Chinese , 06/2018

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