Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Results-focused Administrative professional with strengths in Customer Service, and Management. Proactive leader with strengths in communications and collaboration. Proficient in leveraging Customer Service and Hospitality knowledge to promote growth. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Goal-oriented manager with distinguished experience in Hospitality & Sales industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Skills
Sales and profits maximization
Office management expertise
Professional relationships
Community relations
Administrative support
Relationship development
Customer service
Communications
Sales closing
Review of contracts
Sales Reporting
Accomplished manager
Sales processes
Direct sales
Coaching and mentoring
Work History
09/2020 to CurrentCommunity Sales ManagerAshton Woods | Charleston, SC,
Maintained inventories and records of sales collaterals and closings.
Created, revised and presented potential clients with market reports and customized contracts to fit specific sales needs.
Maintained personal lines of communication with potential buyers to answer property inquiries and set expectation standards for future community plans.
Greeted and registered new clients to engage each in process and cultivate long-lasting relationships.
Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
Managed revenue models, process flows, operations support and customer engagement strategies.
Created and implemented new business opportunities by utilizing strategic networking strategies.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Built relationships with customers and community to establish long-term business growth.
03/2016 to 06/2020Director of New Family EngagmentAggreko | Miami, FL,
Account Management for New and Existing Customers
Supported all Operational & Monetary transactions on site
Supervision of all Student contracts of New & Current customers
Earned reputation for good attendance and hard work.
Maintained updated educational knowledge through training and advancement.
Improved operations by working with team members and customers to find workable solutions.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Collaborated in development of programs for all students.
Performed site evaluations, customer surveys and team audits.
Recognized by management for providing exceptional customer service.
Improved customer satisfaction by finding creative solutions to problems.
05/2015 to 03/2016Logistics CoordinatorOlympic Steel | Bettendorf, IA,
Daily input of orders for units for delivery across US
Dispatching of units for Owner Operators to deliver
Processing pay for Drivers following delivery
Knowledge of DOT Regulations
Obtained and coordinated materials required to meet contract objectives.
Completed status reports every week on logistics activities and issues.
Improved customer satisfaction by finding creative solutions to problems.
Earned reputation for good attendance and hard work.
Improved operations by working with team members and customers to find workable solutions.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
09/2011 to 05/2015General ManagerPark Management Group | City, STATE,
Streamlined operational efficiencies by coordinating staff development and succession planning.
Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Promoted professional skill development in Operations and 30 employees through effective training, management and motivation.
Enhanced operational performance by developing effective business development strategies, systems and procedures.
Checked supply against demand by overseeing all merchandising decisions, replenishment and inventory management.
Mitigated regulatory risks by overseeing all compliance visits, adhering to protocol.
Strategized long-term business needs while generating guest relations feedback for process improvements.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Strengthened product branding initiatives and maximized outreach by overseeing all marketing and membership acquisitions, community events, causes and organizations and business development.
Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements.
Designed sales and service strategies to improve revenue and retention.
Built and maintained loyal, long-term customer relationships through effective account management and customer service.
Tracked weekly sales to develop senior leadership reports for business development planning.
Education
Expected in 2011Bachelor of Arts | Communication StudiesWestern Michigan University, Kalamazoo, MIGPA:
Affiliations
Member, Lambda Phi Eta (National Honors Society for School of Communication)
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