Community Resource Navigator Resume Example

Supported and provided superior service via phones, e-mails and faxes as a receiver and

caller

Used questioning and listening skills that support effective telephone communication

Used an effective approach to handle special telephone tasks like call transfers, taking messages, call backs,

holds, interruptions, and unintentional disconnects

Understood the impact of attitude in handling calls professionally

Effectively deal with job stress, angry callers, and upset customers

Used the most appropriate way to communicate with different behavior types on the telephone

Applied the elements of building positiverapport with different types of customers over the phone.

Applied the proper telephone etiquette to satisfy various customer situations

Applied appropriate actions to effectively control a telephone call

Identified voice skills and how to enhance a good telephone presentation

Kept commitments to customers

Other duties as assigned

Display Time flexibility towards shifts as needed

Volunteer Position

The Red Cross disaster team offers relief to families and individuals in need during disasters such as house

fires and National Disasters. Serving the community providing support during a disaster with emergency aid

stations, respite centers and service centers.