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Community Resource Navigator Resume Example

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COMMUNITY RESOURCE NAVIGATOR
Professional Summary

Creative and resourceful community service professional talented at quickly mastering new skills and processing new information. Diplomatic and gracious with a desire to deliver exceptional customer service.

Education and Training
University of Phoenix2013Bachelor of Science: Health AdministrationCity, State, USA
Kaplan UniversityMaster of Science: Public HealthCity, State, USA
Skill Highlights
  • Personal and professional integrity
  • Confident public speaker
  • Patient-oriented
  • Financial aptitude

  • Sound decision making
  • Staff training and development
  • Relationship and team building
  • Proven patience and self-discipline
Professional Experience
Sea Mar Community Health CentersMarch 2013Community Resource Navigator
Stanwood , WA

Serving as a Community Resource Navigators to meet Michigan's statewide immediate need for connecting

financially struggling families with community resources available.

Assist clients in navigating the 2-1-1 database and MiBridges portal helping them to complete and submit

applications for benefits electronically as well as assist them with gathering all the necessary supporting

documentation to complete the application.

Follow up with individuals served to see whether referrals to community resources were successful and provide

feedback to 2-1-1.

Serve to build capacity within the current network of nonprofit organizations and perform outreach functions to

assure sites are connected with the support and training needed to assure sustainability of this service within

the local community.

The anticipated outcome of the direct community resource navigator's efforts increased income in to low income

households and the delivery of integrated services needed for individuals served to gain financial

stability and become self-sufficient and to build a systemic, long term network of organizations that will assist

individuals in the future.

First Flight Federal Credit UnionDecember 2003 to June 2012Member Service Representative
Cary , NC

Supported and provided superior service via phones, e-mails and faxes as a receiver and

caller

Used questioning and listening skills that support effective telephone communication

Used an effective approach to handle special telephone tasks like call transfers, taking messages, call backs,

holds, interruptions, and unintentional disconnects

Understood the impact of attitude in handling calls professionally

Effectively deal with job stress, angry callers, and upset customers

Used the most appropriate way to communicate with different behavior types on the telephone

Applied the elements of building positiverapport with different types of customers over the phone.

Applied the proper telephone etiquette to satisfy various customer situations

Applied appropriate actions to effectively control a telephone call

Identified voice skills and how to enhance a good telephone presentation

Kept commitments to customers

Other duties as assigned

Display Time flexibility towards shifts as needed

American Red CrossMarch 2010Disaster Services
City , STATE

Volunteer Position

The Red Cross disaster team offers relief to families and individuals in need during disasters such as house

fires and National Disasters. Serving the community providing support during a disaster with emergency aid

stations, respite centers and service centers.

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

82Good
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Measurable results
  • Typos

Resume Overview

School Attended

  • University of Phoenix
  • Kaplan University

Job Titles Held:

  • Community Resource Navigator
  • Member Service Representative
  • Disaster Services

Degrees

  • Bachelor of Science : Health Administration
    Master of Science : Public Health

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