Creative and resourceful community service professional talented at quickly mastering new skills and processing new information. Diplomatic and gracious with a desire to deliver exceptional customer service.
Serving as a Community Resource Navigators to meet Michigan's statewide immediate need for connecting
financially struggling families with community resources available.
Assist clients in navigating the 2-1-1 database and MiBridges portal helping them to complete and submit
applications for benefits electronically as well as assist them with gathering all the necessary supporting
documentation to complete the application.
Follow up with individuals served to see whether referrals to community resources were successful and provide
feedback to 2-1-1.
Serve to build capacity within the current network of nonprofit organizations and perform outreach functions to
assure sites are connected with the support and training needed to assure sustainability of this service within
the local community.
The anticipated outcome of the direct community resource navigator's efforts increased income in to low income
households and the delivery of integrated services needed for individuals served to gain financial
stability and become self-sufficient and to build a systemic, long term network of organizations that will assist
individuals in the future.
Supported and provided superior service via phones, e-mails and faxes as a receiver and
Used questioning and listening skills that support effective telephone communication
Used an effective approach to handle special telephone tasks like call transfers, taking messages, call backs,
holds, interruptions, and unintentional disconnects
Understood the impact of attitude in handling calls professionally
Effectively deal with job stress, angry callers, and upset customers
Used the most appropriate way to communicate with different behavior types on the telephone
Applied the elements of building positive rapport with different types of customers over the phone.
Applied the proper telephone etiquette to satisfy various customer situations
Applied appropriate actions to effectively control a telephone call
Identified voice skills and how to enhance a good telephone presentation
Kept commitments to customers
Other duties as assigned
Display Time flexibility towards shifts as needed
The Red Cross disaster team offers relief to families and individuals in need during disasters such as house
fires and National Disasters. Serving the community providing support during a disaster with emergency aid
stations, respite centers and service centers.
Companies Worked For:
Job Titles Held: