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Community Relations Coordinator Resume Example

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AS
COMMUNITY RELATIONS COORDINATOR
Summary

Recent graduate from the University of Southern California with a Master's degree in Social Work and Public Administration with a graduate certificate in Public Policy. Experience in communications strategies, building stakeholder relationships, program development/management, strategic research and data analysis.

Skills
  • Adobe Photoshop
  • Adobe InDesign
  • Microsoft Office
  • AP Style Guide Proficiency
  • Social Media Proficiency
  • CRM Tools: MailChimp, GreenRope
  • Cision and TVEyes
  • Problem Solving Therapy (PST), Motivational Interviewing (MI), Cognitive Behavior Therapy (CBT), Strategic Research, and Power Mapping
Education and Training
University Of Southern California - Los Angeles, CA05/2015Bachelor of Arts: Public Relations
University Of Southern California - Los Angeles, CA05/2020Master of Public Administration: Graduate Certificate in Public Policy
University Of Southern California - Los Angeles, CA05/2020Master of Social Work: Graduate Certificate in Human Services Management
Experience
Community Relations Coordinator / Pasadena Tournament of Roses - Pasadena, CA08/2019 - 05/2020
  • Strategized and executed volunteer activities connected to the Rose Parade, Rose Bowl Game and the Pasadena Tournament of Roses Foundation
  • Managed donated tickets and event sponsorships, including the American Disabilities Act Rose Parade ticket program
  • Collaborated with surrounding school district administration to devise a college access and exposure program
  • Supported Foundation activities, including Board and Sub-Committee meeting scheduling and recording annual monetary, charitable donations received with acknowledgement to all donors
Case Manager Intern / A Community Of Friends - Los Angeles, CA08/2018 - 05/2019
  • Provided individual case management to formerly homeless individuals and families utilizing a theoretical framework incorporating Motivation Interviewing (MI), Critical Time Intervention (CTI) and Stages of Change (SoC)
  • Communicated with legal services providers, social services agencies and local judicial systems regarding cases
  • Provided crisis management services to support tenant housing retention, increase income and build community engagement
  • Performed specialized tasks including comprehensive case management services such as intake, assessment, goal setting, monitoring and reassessment, life skills, counseling, individual benefit assistance, referrals and linkages to all tenants
Social Media and Engagement Specialist / LA Care Health Plan - Los Angeles, CA07/2017 - 12/2018
  • Created social media calendar, requiring scheduling of email blasts, drafting and answering social media posts, monitoring conversations, rolling out marketing campaigns and website updates
  • Analyzed key performance indicators monthly, applying data analytics to drive future strategic planning
  • Collaborated with internal teams and community partners to craft and execute impactful marketing campaigns that inform and engage a broad public
  • Assisted with planning, staffing, and on-site troubleshooting at community events
Communications Assistant / Office of Los Angeles Mayor Eric Garcetti - Los Angeles, CA01/2017 - 12/2017
  • Edited and drafted speeches, answering constituent inquiries, and assisted in the formulation of briefing papers on behalf of policy or news coming from the Mayor's office
  • Managed social media accounts (Facebook and Twitter-@mayorofla), oversaw analytics, utilized geo-marketing of the mayor's website on behalf of the office and Mayor for public events and public service announcements in order to maintain constituent relations and regularly report to the local community
  • Compiled media clips from monitoring sites to develop weekly reports for the mayor and transcribes audio recordings of Mayor Garcetti
  • Monitored schedule updates and assisted all Communication staff as needed
Additional Projects

Consultant Policy Intern

Los Angeles County Metropolitan Transportation Authority - LA Metro | 2020

Collaborated in a small consulting team to support the roll out of LA Metro's new innovative Commuter Tax Benefits Ordinance by preparing a report that provides best practices on two main ordinance components: outreach (marketing and communication) and enforcement.

  • Collected qualitative and quantitative data on existing commuter benefits programs in the United States that can inform the implementation of the LA ordinance
  • Conducted desk research, surveys and structured interviews with transportation policy leaders across the nation
  • Examined the viability of implementing a Transportation Commuter Benefit program in Los Angeles County
  • Final analysis concludes with specific recommendations for informing LA Metro's outreach, enforcement and ordinance implementation strategy

Freelance Grant Writer

Advancement Project Los Angeles | 2020

Conducted the full range of activities required to prepare, submit, and manage grant proposals to foundation and corporate sources on behalf of Advancement Project LA in order to initiate the launch of its LAUSD public budgeting tool WEBudgetLA.

  • Researched, compiled, wrote and edited grant applications, as well as developed templates to streamline the grant proposal process
  • Identified and conducted prospect research on foundations and corporations for potential grant requests of support
  • Obtained necessary information for proposals/grants and applications
  • Developed and prepared proposals and grant applications according to guidelines; complying with all follow-up grant reporting as required by foundation/corporate donors

Consultant Social Work Intern

Social & Emotional Wellness Initiative | 2019

  • Collaborated with a team of three to conduct a program evaluation project on SEWI in order to assess and improve the agency's current method of requesting and collecting pre- and post-training surveys
  • Conducted an organizational analysis and provided four recommendations for SEWI's Staff Development Program to expand its outreach and influence to become a leader in the industry
  • Performed a verbal professional presentation of research findings to SEWI's key stakeholders
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Resume Overview

Companies Worked For:

  • Pasadena Tournament of Roses
  • A Community Of Friends
  • LA Care Health Plan
  • Office of Los Angeles Mayor Eric Garcetti

School Attended

  • University Of Southern California

Job Titles Held:

  • Community Relations Coordinator
  • Case Manager Intern
  • Social Media and Engagement Specialist
  • Communications Assistant

Degrees

  • University Of Southern California - Los Angeles, CA 05/2015 Bachelor of Arts : Public Relations
    University Of Southern California - Los Angeles, CA 05/2020 Master of Public Administration : Graduate Certificate in Public Policy
    University Of Southern California - Los Angeles, CA 05/2020 Master of Social Work : Graduate Certificate in Human Services Management

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