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Community Operations Manager Resume Example

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COMMUNITY OPERATIONS MANAGER
Summary

Results-driven Management professional with 10+ years of experience in communication, warehouse, maintenance, IT, call center, and retail production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies. Track record of improving operational stability, efficiency and profitability. Strong collaborator with senior stakeholders, effectively prioritizing activities, translating business requirements into solutions and achieving defined objectives. Proficient in managing schedules, administrative functions and employee training. Disciplined and organized leader with a strong call center and warehouse background focused on customer relations and team leadership. Versatile [Job Title] with [Number] years of experience in food service. Skilled at taking orders, handling special requests and preparing food. Expert at remaining calm and focused when managing multiple tasks and communicating with customers.

Skills
  • 3 years of warehouse experience
  • 4+ years of Call center Experience
  • 8+ years of Retail Experience
  • Strong customer service skills
  • Great communication skills
  • Loss prevention
  • Fluent in English and Spanish
  • Call documentation skills
  • Account updating
  • Flexible
  • Time management
  • Compassionate client care
  • Safety protocol
  • Troubleshooting specialist
  • Quality control
  • Safety behaviors expertise
  • Materials handling
  • Materials transport
  • Freight operations
  • Supervision
  • Teambuilding
  • Computer skills
Experience
Community Operations Manager03/2018 to CurrentCompany NameCity, State
  • Provided services including counseling, case management, education and job training to diverse client base.
  • Served in various leadership roles to plan and manage community initiatives.
  • Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Reviewed account and service histories to identify trends and issues.
  • Set up and activated customer accounts.
  • Oversaw addressing of customer requests for friendly, knowledgeable service and support.
  • Scheduled appointments with agents to meet customer needs and resolve key concerns.
  • Relayed customer feedback, highlighting improvement opportunities to future product, marketing and customer support initiatives.
  • Resolved payment issues efficiently to improve customer satisfaction and loyalty.
  • Assisted customers with questions regarding products and services, delivering exceptional experiences through responsive service.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Delivered quality care to customers through close collaboration with pharmacist.
Assistant Store Manager10/2015 to 02/2018Company NameCity, State
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Coached and developed store associates through formal and informal interactions.
  • Completed opening, closing and shift change tasks per company guidelines.
  • Kept customer and food preparation areas clean and well-organized.
  • Recorded customer orders and communicated clearly to confirm each order.
  • Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry to met company standards.
  • Cleaned food preparation areas, cooking surfaces and utensils.
  • Portioned and packaged take-out foods for customers.
Truck Loader05/2013 to 08/2015Company NameCity, State
  • Read and attached appropriate labels and tags to products and packages for identification purposes.
  • Operated scanners to scan packages per day to verify proper shipping information.
  • Used ladders and pallet jacks to load and unload merchandise weighing up to 60+ pounds.
  • Entered all shipping order and code date information into warehouse computer to maintain accurate, up-to-date files.
  • Checked all load-related documentation to ensure that it is complete and accurate
  • Positioned lifting devices under, over or around loaded pallets, skids and boxes and secured material for transport to designated areas.
  • Returned unused or empty pallets back to correct warehouse space.
  • Unloaded initial shipments and placed on correct delivery trucks.
  • Filled in and organized partial pallets.
  • Maximized truck space by loading efficiently.
  • Loaded and unloaded materials by hand or with equipment to help team meet work demands.
  • Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
  • Assisted in loading delivery trucks with prepared packages.
  • Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
Education and Training
Bachelor of Science: Criminal Justice05/2017Middle Tennessee State UniversityCity, State
High School Diploma05/2013Germantown High SchoolCity, State
Accomplishments
  • Negotiated with vendors and customers, saving the company $100,000 annually.
  • Consistently maintained high customer satisfaction ratings.
  • Recognized as Employee of the year for outstanding performance and team contributions.
  • Promoted from customer support agent to Communication Operations Management, in less than 12-months
  • Customer Assistance - Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
  • Quality Communication - Interacted with 50+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers.
  • Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Developed relationships with over 200+ new clients a month and typically exceeded sales goals.
  • Consistently maintained high customer satisfaction ratings.
  • Trained and developed over 30+ agents who have been promoted to much higher positions within 1.5 year of becoming a manager.
  • Ability to resolve tech issues.
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Resume Overview

School Attended

  • Middle Tennessee State University
  • Germantown High School

Job Titles Held:

  • Community Operations Manager
  • Assistant Store Manager
  • Truck Loader

Degrees

  • Bachelor of Science : Criminal Justice 05/2017
    High School Diploma 05/2013

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