Hands-on Community Manager known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset.
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- Managed two properties that consists of 245 units, supervised 10+ employees, and 24 buildings.
- Effectively select, hire, train, motivate, counsel, and reward new employees.
- Oversee all aspects of running a multi -unit residential community, including budgets, physical service, advertising, leasing and pricing. Effectively create a marketing and management program to maintain optimum occupancy levels, income, and value community.
- Handled all resident issues/complaints, three day notices, generate necessary legal action.
- Oversee all maintenance functions, assist with emergency measures as needed.
- Monitor the timely receipts and reconciliation of rent collections and ensure landlord/tenant statues are followed.
- Achieve the highest possible net operating income through the implementation of cost control and revenue improvement programs.
-Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Managed two properties totaling over 246 units
- Achieved the highest possible net operating income by implementing cost control and revenue improvement programs.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Communicated with clients and tenants while offering strategic solutions to remedy problems.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Resolved tenant issues quickly and increased tenant retention by 50%.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Contacted correct individuals to perform repairs and maintenance to obtain immediate resolutions.
- Managed community within established cost constraints..
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
- Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Coordinate and scheduled auctions on a monthly basis.
- Hired and trained all new employees. Managed payroll, time and attendance records.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Handled all incoming business and client requests for information.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Performed billing, collection and reporting functions for the office.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Met challenging quotas for productivity and accuracy of work.
- Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
- Recruited and hired qualified candidates for vacant and new positions.
- Prepared vendor invoices and processed incoming payments.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
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School Attended
Job Titles Held:
Degrees
