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community manager lihtc resume example with 13+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Skilled with deep understanding of resident preferences and business operations requirements. Successful history of meeting occupancy, property and payment goals while improving community satisfaction. Offering 18 years of related experience in the field. Outgoing professional with a background managing employees, issues and administrative tasks in a fast-paced environments. Hardworking, friendly, exemplary talents in customer service, policies, procedures' oversight and facility security measures.

Skills
  • Payment management
  • Property tours and inspections
  • Administrative abilities
  • Expertise in Microsoft programs, Google programs, Elite system, MLS (older program used in SAHA)
  • Client service and support
  • Administrative support
  • Staff Management
  • Property management
  • Meeting participation
  • Leasing and sales
  • Daily operations oversight
  • Speak Spanish
  • Yardi and other systems through NRP Connect
  • Problem solving
Work History
02/2022 to Current Community Manager- LIHTC Commercial Investment Properties | Ames, IA,
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Contacted correct individuals to perform repairs and maintenance to obtain immediate resolutions.
  • Managed community within established cost constraints.
  • Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
  • Met with residents to gather information and develop effective solutions.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
  • Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
  • Evaluated property conditions and recommended improvements.
06/2014 to 02/2022 Assistant Community Manager Commercial Investment Properties | Lincoln, NE,
  • Updated system accounts with latest information
  • Evaluated property conditions and recommended improvements
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records
  • Budget management
  • Generated reports for delinquency, upcoming re-examinations, budget and move-ins/move-outs
  • Inspected vacant units to identify repairs needed and move out charges needing to be assessed
  • Handled tenant leases and effectively scheduled appointments, showings, move-ins and move-outs
  • Inspected buildings and common areas regularly to identify repairs needing immediate attention
  • Received and processed resident payments, and updated system accounts with latest information
  • Experience in REAC and UPCS Inspections
  • Work with maintenance staff to complete timely repairs and enhancements
  • Contacted correct vendors/contractors to repair items in units and buildings
  • Met with residents to gather information and develop effective solutions
  • Maintained knowledge on lease, policies and procedures
  • Help manage 4 properties, 2 family and 2 elderly properties total of 414 units
  • Prepared resident files for eviction and court process. Attended court hearings
01/2010 to 07/2013 Assistant Community Manager The Scalable Company | Austin, TX,
  • Updated system accounts with latest information
  • Evaluated property conditions and recommended improvements
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records
  • Budget management
  • Generated reports for delinquency, upcoming re-examinations, budget and move-ins/move-outs
  • Inspected vacant units to identify repairs needed and move out charges needing to be assessed
  • Inspected buildings and common areas regularly to identify repairs needing immediate attention
  • Received and processed resident payments, and updated system accounts with latest information
  • Experience in REAC and UPCS Inspections
  • Work with maintenance staff to complete timely repairs and enhancements
  • Help manage 2 family developments total of 615 units
  • Handled relocating San Juan Homes residents phase III
  • Met with residents to gather information and develop effective solutions
  • Maintained knowledge on lease, policies and procedures
  • Prepared resident files for eviction and court process. Attended court hearings
02/2008 to 06/2010 Community Manager SAHA- WC White/San Juan Homes | City, STATE,
  • Updated system accounts with latest information
  • Evaluated property conditions and recommended improvements
  • Budget management
  • Generated reports for delinquency, upcoming re-examinations, budget and move-ins/move-outs
  • Inspected vacant units to identify repairs needed and move out charges needing to be assessed
  • Handled tenant leases and effectively scheduled appointments, showings, move-ins and move-outs
  • Inspected buildings and common areas regularly to identify repairs needing immediate attention
  • Experience in REAC and UPCS Inspections
  • Work with maintenance staff to complete timely repairs and enhancements
  • Contacted correct vendors/contractors to repair items in units and buildings
  • Met with residents to gather information and develop effective solutions
  • Maintained knowledge on lease, policies and procedures
  • Handled re-opening of WC White and moved-in 75 residents
  • Handled relocating Blanco residents during this time frame
Education
Expected in to to | Psychology St. Philip's College, San Antonio, TX GPA:
Expected in 07/2022 to to Associate of Arts | Sociology St. Philip's College, San Antonio, TX GPA:
Expected in 05/1997 to to High School Diploma | St. Francis Academy, San Antonio, TX, GPA:
Certifications
  • Certified Public Housing Specialist with Nan McKay in December 2017
  • Certified Public Housing Specialist with Jamie Kinney in Mach 2015
  • Certified Public Housing Manager with Jamie Kinney in May 2009
  • Several certifications from HTVN program offered


*** will provide upon request

Additional Information
  • Currently at San Juan Square II Apartments with NRP Group
  • Still learning how to work some of the systems but making great strides
  • Always willing to learn something new
  • Take notes for every new system/program taught to me
  • Willing to attend different training courses to get more experience
  • Willing to travel, meet new people and learn as many things as I can
  • I believe in team work, having great customer service, communication and assisting other employees to accomplish their goals and the needs of the company

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Resume Overview

School Attended

  • St. Philip's College
  • St. Philip's College
  • St. Francis Academy

Job Titles Held:

  • Community Manager- LIHTC
  • Assistant Community Manager
  • Assistant Community Manager
  • Community Manager

Degrees

  • Some College (No Degree)
  • Associate of Arts
  • High School Diploma

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