Skilled with deep understanding of resident preferences and business operations requirements. Successful history of meeting occupancy, property and payment goals while improving community satisfaction. Offering 18 years of related experience in the field. Outgoing professional with a background managing employees, issues and administrative tasks in a fast-paced environments. Hardworking, friendly, exemplary talents in customer service, policies, procedures' oversight and facility security measures.
Skills
Payment management
Property tours and inspections
Administrative abilities
Expertise in Microsoft programs, Google programs, Elite system, MLS (older program used in SAHA)
Client service and support
Administrative support
Staff Management
Property management
Meeting participation
Leasing and sales
Daily operations oversight
Speak Spanish
Yardi and other systems through NRP Connect
Problem solving
Work History
Community Manager- LIHTC, 02/2022 to Current Commercial Investment Properties – Ames, IA,
Worked with maintenance staff to complete timely repairs and enhancements.
Contacted correct individuals to perform repairs and maintenance to obtain immediate resolutions.
Managed community within established cost constraints.
Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
Met with residents to gather information and develop effective solutions.
Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
Evaluated property conditions and recommended improvements.
Assistant Community Manager, 06/2014 to 02/2022 Commercial Investment Properties – Lincoln, NE,
Updated system accounts with latest information
Evaluated property conditions and recommended improvements
Streamlined operations by communicating efficiently with clients, keeping meticulous records
Budget management
Generated reports for delinquency, upcoming re-examinations, budget and move-ins/move-outs
Inspected vacant units to identify repairs needed and move out charges needing to be assessed
Handled tenant leases and effectively scheduled appointments, showings, move-ins and move-outs
Inspected buildings and common areas regularly to identify repairs needing immediate attention
Received and processed resident payments, and updated system accounts with latest information
Experience in REAC and UPCS Inspections
Work with maintenance staff to complete timely repairs and enhancements
Contacted correct vendors/contractors to repair items in units and buildings
Met with residents to gather information and develop effective solutions
Maintained knowledge on lease, policies and procedures
Help manage 4 properties, 2 family and 2 elderly properties total of 414 units
Prepared resident files for eviction and court process. Attended court hearings
Assistant Community Manager, 01/2010 to 07/2013 The Scalable Company – Austin, TX,
Updated system accounts with latest information
Evaluated property conditions and recommended improvements
Streamlined operations by communicating efficiently with clients, keeping meticulous records
Budget management
Generated reports for delinquency, upcoming re-examinations, budget and move-ins/move-outs
Inspected vacant units to identify repairs needed and move out charges needing to be assessed
Inspected buildings and common areas regularly to identify repairs needing immediate attention
Received and processed resident payments, and updated system accounts with latest information
Experience in REAC and UPCS Inspections
Work with maintenance staff to complete timely repairs and enhancements
Help manage 2 family developments total of 615 units
Handled relocating San Juan Homes residents phase III
Met with residents to gather information and develop effective solutions
Maintained knowledge on lease, policies and procedures
Prepared resident files for eviction and court process. Attended court hearings
Community Manager, 02/2008 to 06/2010 SAHA- WC White/San Juan Homes – City, STATE,
Updated system accounts with latest information
Evaluated property conditions and recommended improvements
Budget management
Generated reports for delinquency, upcoming re-examinations, budget and move-ins/move-outs
Inspected vacant units to identify repairs needed and move out charges needing to be assessed
Handled tenant leases and effectively scheduled appointments, showings, move-ins and move-outs
Inspected buildings and common areas regularly to identify repairs needing immediate attention
Experience in REAC and UPCS Inspections
Work with maintenance staff to complete timely repairs and enhancements
Contacted correct vendors/contractors to repair items in units and buildings
Met with residents to gather information and develop effective solutions
Maintained knowledge on lease, policies and procedures
Handled re-opening of WC White and moved-in 75 residents
Handled relocating Blanco residents during this time frame
Education
: Psychology, Expected in St. Philip's College - San Antonio, TX GPA:
Associate of Arts: Sociology, Expected in 07/2022 St. Philip's College - San Antonio, TX GPA:
High School Diploma: , Expected in 05/1997 St. Francis Academy - San Antonio, TX, GPA:
Certifications
Certified Public Housing Specialist with Nan McKay in December 2017
Certified Public Housing Specialist with Jamie Kinney in Mach 2015
Certified Public Housing Manager with Jamie Kinney in May 2009
Several certifications from HTVN program offered
*** will provide upon request
Additional Information
Currently at San Juan Square II Apartments with NRP Group
Still learning how to work some of the systems but making great strides
Always willing to learn something new
Take notes for every new system/program taught to me
Willing to attend different training courses to get more experience
Willing to travel, meet new people and learn as many things as I can
I believe in team work, having great customer service, communication and assisting other employees to accomplish their goals and the needs of the company
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