LiveCareer-Resume

community manager resume example with 9+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Dedicated Community Manager with 14 years of management experience. Improves properties and streamlines operations for efficiency. Hardworking and resourceful with friendly and professional demeanor.

Skills
  • Yardi, Onesite and MRI proficiency
  • Lease-up
  • Renovation
  • Time Management
  • Financial Budget Statement
  • Planning and Organization
  • Accounting
  • Customer Service
  • Teamwork/Collaboration
  • Leadership
  • Cost Control
  • Operation system
  • Customer Relationship Management
  • Team Training
  • Administrative Support
  • Workplace Safety
Work History
11/2020 to Current Community Manager Boomtown | Miami, FL,
  • Acquired Bell Mooresville West (192 units) after acquisition on May 19th 2022 while managing Park at Steele Creek (264 units)
  • Streamline operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
  • Plan and execute promotional activities to drive community engagement and increase occupancy numbers.
  • Manage community within established cost constraints.
  • Handle all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Tour visitors and guests (this includes prospects, owners, investors, guests from corporate) to show amenities, apartments, models, community, etc.
  • Obtain bids for all contract services and oversee routine capital projects; coordinate with Corporate Departments, as necessary.
  • Hire, train, develop, coach Community Managers.
  • Evaluate staff of each community regarding compliance with leasing and operational guidelines,
  • Meet budgeted income, expense, and leasing goals for their respective Community portfolio.
  • Work with owner/investment partners to maintain and improve value of asset portfolio.
  • Oversee annual budget process for each community.
  • Review financial reports for each Community.
  • Evaluate market conditions with each Community to determine unit prices in accordance with market and budgeted goals. Shop competitors in person every quarter with Community Manager.
  • Assist in development of annual marketing plan and conduct marketing reviews on periodic basis
02/2017 to 11/2020 Multi Site Property Manager Mary T Inc. | New Hope, MN,
  • Prepared and presented monthly, quarterly, and annual statements, analyses, and reports of operations and finances
  • Audited files and reported any issues requiring follow-up to program manager
  • Maximized rental income while minimizing expenses through effective planning and control
  • Worked closely with clients to facilitate appropriate loans, inspections and credit reports
  • Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records
  • Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs
  • Promoted positive company and owner relationships through proactive attention to concerns
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans
  • Generated leads for sales and rental properties through cold calls and referrals
  • Coordinated appointments to show marketed properties
  • Collected and maintained careful records of rental payments and payment dates
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments
  • Administered property-related budgets, reviewed invoices and tracked costs
  • Communicated effectively with owners, residents and on-site associates
  • Developed and executed plan to achieve and maintain 98% or better rate of occupancy
  • Assessed reports on occupancy, delinquency, budget variance, and make-readies generated by on-site staff
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
09/2013 to 02/2017 Assistant Property Manager Riverstone Communities | Roseville, MN,
  • Operated 464 and 198 units (Ashford Place and Salisbury Village)
  • Increased customer satisfaction by resolving rental issues
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Droved operational improvements which resulted in savings and improved profit margins
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Monitored social media and online sources for industry trends
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
  • Developed team communications and information for board meetings
  • NOI was increased by 7.22 %by implementing cost-saving initiatives that addressed long-standing problems
  • Achieved award for Exceptional Service
  • Maintained 98% occupancy
Education
Expected in 2006 Bachelor of Science | Mass Communications/Journalism Kaplan University, Charlotte, NC GPA:
Willing to relocate to Florida
Additional Information
  • Additional Information , Willing to relocate to Florida
Certifications
  • NALP- National Apartment Leasing Professional
  • CAM- Certified Apartment Manager
  • P&C- Licensed Property and Casualty Insurance Agent
  • NP-Notary Public

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Resume Overview

School Attended

  • Kaplan University

Job Titles Held:

  • Community Manager
  • Multi Site Property Manager
  • Assistant Property Manager

Degrees

  • Bachelor of Science

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