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community manager resume example with 20+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Accomplished leader repeatedly recognized for outstanding performance, exceeding goals and diligently managing all aspects of daily property operations. A self-directed professional with 25 years' tenure in residential property management. Experienced in office and project management, sales, advertising/marketing and dynamic communication skills. Talent for cultivating and supporting tenant relationships, leading to high occupancy rates, minimal turnover and renewal of long term leases. Adept at providing creative solutions to complex issues. Ready to embrace new challenges and contribute to the organization's overall success.

Core Strengths & Competencies
  • Interpersonal & Negotiation Skills
  • Analytical & Decision Making Skills
  • Multi-tasking/Adaptability
  • Customer Service/Client Satisfaction
  • Relationship Building & Retention
  • Tenant Relationship Management & Problem Resolution
  • Market Research & Analysis
  • Budgeting, Forecasting & Reporting
  • A/R, A/P, Expense Management & Collections
  • Policies/Procedures & Compliance
  • Team Leadership & Motivation
  • Microsoft Office Proficient
Work History
12/2006 to 11/2021 Community Manager Beyondsoft Group | Plano, TX,
  • Direct all aspects of property management for 224 unit multi-family community. Recruit, hire, train and supervise team of administrative and maintenance professionals. Develop and maintain courteous and effective working relationships. Participated in team-building activities to enhance working relationships.
  • Communicate regularly with owner and investors on vacancy rates, tenant issues, physical condition of property and financial expenses. Drove operational improvements which resulted in savings and improved profit margins.
  • Maintain 97% occupancy rate, while increasing Net Operating Income growth of nearly 4% year-over-year. Maintain an annual renewal retention rate of 73%
  • Collect rents, deposits and manage financial expenses including accounts receivable with annual revenues of $1.5 million. Formulate and manage expense budget of $850,000. Reduced budget expenses by 3% annually resulting in favorable NOI growth year-over-year.
  • Manage the physical and financial performance of the property in accordance with established budget.
  • Prepare monthly financial reports & oversee all expense and code tracking. Manage and resolve all delinquency issues. Achieved less than 1% of delinquency each month.
  • Professionally resolve tenant issues and property concerns. Actively listened to customers' requests, confirming full understanding before addressing concerns. Demonstrated respect, friendliness and willingness to help wherever needed.
  • Achieved a satisfaction score above 95% for three consecutive years based on strategic data collected annually by the Kingsley Index
  • Analyze current market trends to determine market rents for existing units. Coordinated marketing efforts to sustain tenancy with qualified residents to prevent vacancy loss
  • Negotiate with contractors for various maintenance and renovation projects. Facilitate property maintenance issues, including regular preventative maintenance operations and conducting semi-annual property inspections.
  • Assisted ConAm Managerial team with several Due Diligence assignments in NC, SC, GA & FL. Duties include detailed lease audits, unit inspections and training of new associates.
  • Strong customer service, organizational skills, training skills and highly developed communication and social skills. Experience in developing community relationships, generating accurate reports, financial and business analysis, government compliance requirements and travel as required within the region.
07/1995 to 11/2006 Property Manager & City Manager Mccormack Baron Management Inc. | Galveston, TX,
  • Assisted Regional Portfolio Manager with oversight of four multi-family communities totaling 778 units. (The Loft Apartments, Williamsburg Manor, Huntington Athletic Club and Lake Johnson Mews)
  • Marketing, managing, contract negotiation, as well as the recruiting, training and development of all pertinent personnel.
  • Manage and monitor lease agreements and ensure compliance with all required government entities, reviewing capital bids, resolving tenant problems, ensuring sustainability and profitability of the properties.
  • Collected confidential financial information from clients to construct comprehensive financial plans.
  • Identify and implement individualized goals tailored to the needs and abilities of each community.
  • Provided exceptional level of service by responding quickly to issues and answering questions.


06/1994 to 07/1995 Property Manager J.P Realty, Inc | City, STATE,
  • Lease up of 216 newly constructed units, while maintaining the daily operations of 128 existing units.
  • Responsible for all phases of operations including leasing, marketing, resident retention, applicant screening, make-read inspections. Income collections, expense monitoring and financial reporting.
  • Supervision of administrative and maintenance personnel
Awards & Achievements
  • ConAm Community Manager of the Year, 2020
  • ConAm Sunny Bruemmer Nominee, 2012, 2013 & 2019
  • Aimco Community Manager of the Year, 2006
  • Shining Star Award, 2005
  • Top Performer, 2000, 2002 2004, 2012, 2013, 2019 & 2020
  • Speakers Network, Triangle Apartment Association
  • NAA Professional Leasing Certification
  • Fair Housing Certification, TAA 1
  • Legal Issues Certification, TAA
  • IREM Designation, 1997


Accomplishments

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Education
Expected in 05/1982 High School Diploma | Jordan High School, Sandy, UT, GPA:

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Resume Overview

School Attended

  • Jordan High School

Job Titles Held:

  • Community Manager
  • Property Manager & City Manager
  • Property Manager

Degrees

  • High School Diploma

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