, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Outgoing with a background in managing employees issues and administrative tasks in fast-paced environments. A highly visible and friendly Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures. Forward-thinking by leveraging 20 years of experience and strong administrative expertise.
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Client service and support, collections, medical billing, AP/AR.
Proficient in Yardi, OneSite, BlueNotch, LeaseStar, Lead2Lease.
Administrative support,) medical billing, HR and payroll experience, executive assistance.
Work History
Senior Community Manager, 07/2021 to Current Cushman & Wakefield Inc – , ,
Worked with maintenance staff to complete timely repairs and enhancements.
Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
Managed community within established cost constraints.
Received and processed resident payments, and updated system accounts with latest information.
Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
Evaluated property conditions and recommended improvements.
Increased office organization by creating filing systems and managing confidential information carefully.
Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
Resolved tenant issues quickly and increased tenant retention by 35%.
Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
Collected rental payments from residents and kept meticulous records of delinquent accounts.
Met with residents to gather information and develop effective solutions.
Oversaw a 9-person team with effective morale-building strategies, cutting-edge training and motivational coaching on established practices, standards and requirements.
Collaborated with Project Manager during interior renovations and construction.
Onboarded new employees with training and new hire documentation.
Accomplished multiple tasks within established timeframes.
Community Manager, 11/2017 to 05/2021 Cushman & Wakefield Inc – , ,
Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
Gained feedback useful in collaborating with business leaders to devise solutions.
Met with residents to gather information and develop effective solutions.
Effectively managed team of 10 maintenance and activities personnel.
Evaluated property conditions and recommended improvements.
Boosted renewal rents 5% while maintaining 98% level on effective rent numbers.
Worked with maintenance staff to complete timely repairs and enhancements.
Worked with maintenance teams to keep open residences ready for viewing.
Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
Aided upper-level leaders by completing budgets and reports for executive action planning.
Supervised facilities and services for 400-800 resident.
Resolved tenant issues quickly and increased tenant retention.
Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
Collected rental payments from residents and kept meticulous records of delinquent accounts.
Introduced effective emergency resolutions and managed special projects.
Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
Improved processes through expense management.
Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
Increased office organization by creating filing systems and managing confidential information carefully.
Managed community within established cost constraints.
Elevated quality control standards with proactive apartment and grounds inspections focused on maximizing occupancy and maintaining standards.
Liaised with diverse community agencies to serve as client advocate and provide continuity of care.
Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
Community Manager, 11/2015 to 11/2017 Cushman & Wakefield Inc – , ,
Managed three properties with this company totaling 500 plus units.
Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
Received and processed resident payments, and updated system accounts with latest information.
Increased office organization by creating filing systems and managing confidential information carefully.
Introduced effective emergency resolutions and managed special projects including rehabs.
Community Manager, 05/2013 to 11/2015 Irvine Company – , ,
Improved processes through expense management.
Elevated quality control standards with proactive apartment and grounds inspections.
Increased office organization by creating filing systems and managing confidential information carefully.
Managed community within established cost constraints.
Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
Collected rental payments from residents and kept meticulous records of delinquent accounts.
Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
Worked with maintenance staff to complete timely repairs and enhancements.
Worked with maintenance teams to keep 1% of open residences ready for viewing.
Evaluated property conditions and recommended improvements.
Effectively managed team of 6 maintenance and activities personnel.
Met with residents to gather information and develop effective solutions.
Gained feedback useful in collaborating with business leaders to devise solutions.
Collaborated with Construction Manager during interior renovations and construction.
Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
Leasing Manager, 05/2011 to 05/2013 Change Healthcare Inc. – , ,
Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
Managed daily and weekly marketing and leasing plans.
Collected, completed and processed lease applications.
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Established key relationships with potential leasers and renters.
Monitored performance of individual leasing agents and coached on successful strategies.
Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
Explained terms of lease and amounts to be paid to tenants.
Worked with property managers to maintain market readiness and facilitate smooth transitions.
Reimbursement Specialist, 08/2012 to 01/2013 Abb Ltd – , ,
Guided office staff on how to effectively complete prior authorization forms and appeals documentation to achieve positive results.
Prevented delays and claim denials by correcting information prior to submission.
Employed clinical and billing codes expertise to correct billing inconsistencies.
Corresponded with physicians, nurses and surgery centers to ensure medical necessity.
Responsible for weekly aging report for denied claims/auditor 1000 plus
Correspondence thru email/phone/messaging about claims status.
Benefits Specialist, 07/2011 to 08/2012 Amita Health – , ,
DME (Durable Medical Equipment for rental or purchase.
Verification of Precerts/Predeterminations pre-surgery.
Medicare/Medicaid denials and medical claims processor.
Hospital/Rehabs surgery dates and creating charts using Brightree for daily billing.
Correspondence thru email/phone or messaging with sales reps and patients during pre-opt and post-opt.
Provider Relations Specialist, 06/2010 to 07/2011 Cruise America – , ,
Managed provider relations mailbox by triaging inquiries, facilitating resolution of incoming requests and forwarding requests to appropriate parties.
Fostered strong, positive relationships with key providers by coordinating, facilitating and leading partnership meetings and identifying on-site enrollment opportunities.
Incoming/Outgoing calls daily between 150-400 depending weekday.
A/R payment posting for patients/ setting up payment arrangements and denials.
Claims processing for all insurance including Medicare/Medicaid.
Insurance verification for doctors, nurses and medical facilities.
Human Resources Assistant, 08/2007 to 05/2010 Trotter Trucking/Construction – , ,
Delivered friendly assistance with new hires throughout interviewing and hiring process.
Administered compensation, benefits and performance management systems and safety and recreation programs.
Filed paperwork, sorted and delivered mail, and maintained office organization.
Prepared monthly, weekly and daily logs using Microsoft Office Suite.
Processed all incoming soldiers to/from Iraq.
Upload soldiers access cards for Department of Defense with special training through the Pentagon.
Enrolled military families into ID/DEERS system for insurance coverage.
Created medical tags and dog tags for deployment.
Proficient in Final Review, DD214 and Finance Department.
Executive Assistant to Chairman and CEO, 11/2004 to 08/2007 Company Name – , ,
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
Screened calls and emails and initiated actions to respond or direct messages for managers.
Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
Maintained all office front/back duties including CEO scheduled with monthly meetings and conferences.
Responsible for scheduling maintenance repairs, office supplies and traveling.
Administered payroll checks, PTO and AP/AR duties.
Handled incoming and outgoing mail, email and faxes
Education
Bachelor Of Business Information Systems: Business Administration And Management, Expected in 05/1997 University of Illinois At Urbana-Champaign - Champaign, IL GPA:
Associate Of Business Administration: Executive Assistant And Executive Secretary, Expected in 05/1993 Indiana Business College - Indianapolis, IN, GPA:
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