LiveCareer-Resume
Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Outgoing with a background in managing employees issues and administrative tasks in fast-paced environments. A highly visible and friendly Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures. Forward-thinking by leveraging 20 years of experience and strong administrative expertise.

Accomplishments
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
Skills
  • Management/Luxury/Tax Credit/Affordable Housing/IHA/Market Rate.
  • Strong Communication Skills.
  • Budgeting.
  • Staff Management.
  • Conflict Handling.
  • Expertise in Excel, Microsoft, spreadsheets, Access, Word, Windows, Microsoft office.
  • Administrative abilities multi-line phone system, front/back office, filing, typing (60+wpm), data entry, 10-key calculator.
  • Client service and support, collections, medical billing, AP/AR.
  • Proficient in Yardi, OneSite, BlueNotch, LeaseStar, Lead2Lease.
  • Administrative support,) medical billing, HR and payroll experience, executive assistance.
Work History
Senior Community Manager, 07/2021 to Current
Cushman & Wakefield Inc, ,
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
  • Managed community within established cost constraints.
  • Received and processed resident payments, and updated system accounts with latest information.
  • Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
  • Evaluated property conditions and recommended improvements.
  • Increased office organization by creating filing systems and managing confidential information carefully.
  • Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
  • Resolved tenant issues quickly and increased tenant retention by 35%.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
  • Collected rental payments from residents and kept meticulous records of delinquent accounts.
  • Met with residents to gather information and develop effective solutions.
  • Oversaw a 9-person team with effective morale-building strategies, cutting-edge training and motivational coaching on established practices, standards and requirements.
  • Collaborated with Project Manager during interior renovations and construction.
  • Onboarded new employees with training and new hire documentation.
  • Accomplished multiple tasks within established timeframes.
Community Manager, 11/2017 to 05/2021
Cushman & Wakefield Inc, ,
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Gained feedback useful in collaborating with business leaders to devise solutions.
  • Met with residents to gather information and develop effective solutions.
  • Effectively managed team of 10 maintenance and activities personnel.
  • Evaluated property conditions and recommended improvements.
  • Boosted renewal rents 5% while maintaining 98% level on effective rent numbers.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Worked with maintenance teams to keep open residences ready for viewing.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Aided upper-level leaders by completing budgets and reports for executive action planning.
  • Supervised facilities and services for 400-800 resident.
  • Resolved tenant issues quickly and increased tenant retention.
  • Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
  • Collected rental payments from residents and kept meticulous records of delinquent accounts.
  • Introduced effective emergency resolutions and managed special projects.
  • Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
  • Improved processes through expense management.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
  • Increased office organization by creating filing systems and managing confidential information carefully.
  • Managed community within established cost constraints.
  • Elevated quality control standards with proactive apartment and grounds inspections focused on maximizing occupancy and maintaining standards.
  • Liaised with diverse community agencies to serve as client advocate and provide continuity of care.
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
Community Manager, 11/2015 to 11/2017
Cushman & Wakefield Inc, ,
  • Managed three properties with this company totaling 500 plus units.
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
  • Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
  • Received and processed resident payments, and updated system accounts with latest information.
  • Increased office organization by creating filing systems and managing confidential information carefully.
  • Introduced effective emergency resolutions and managed special projects including rehabs.
Community Manager, 05/2013 to 11/2015
Irvine Company, ,
  • Improved processes through expense management.
  • Elevated quality control standards with proactive apartment and grounds inspections.
  • Increased office organization by creating filing systems and managing confidential information carefully.
  • Managed community within established cost constraints.
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
  • Collected rental payments from residents and kept meticulous records of delinquent accounts.
  • Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Worked with maintenance teams to keep 1% of open residences ready for viewing.
  • Evaluated property conditions and recommended improvements.
  • Effectively managed team of 6 maintenance and activities personnel.
  • Met with residents to gather information and develop effective solutions.
  • Gained feedback useful in collaborating with business leaders to devise solutions.
  • Collaborated with Construction Manager during interior renovations and construction.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
Leasing Manager, 05/2011 to 05/2013
Change Healthcare Inc., ,
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Managed daily and weekly marketing and leasing plans.
  • Collected, completed and processed lease applications.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Established key relationships with potential leasers and renters.
  • Monitored performance of individual leasing agents and coached on successful strategies.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Explained terms of lease and amounts to be paid to tenants.
  • Worked with property managers to maintain market readiness and facilitate smooth transitions.
Reimbursement Specialist, 08/2012 to 01/2013
Abb Ltd, ,
  • Guided office staff on how to effectively complete prior authorization forms and appeals documentation to achieve positive results.
  • Prevented delays and claim denials by correcting information prior to submission.
  • Employed clinical and billing codes expertise to correct billing inconsistencies.
  • Corresponded with physicians, nurses and surgery centers to ensure medical necessity.
  • Responsible for weekly aging report for denied claims/auditor 1000 plus
  • Correspondence thru email/phone/messaging about claims status.
Benefits Specialist, 07/2011 to 08/2012
Amita Health, ,
  • DME (Durable Medical Equipment for rental or purchase.
  • Verification of Precerts/Predeterminations pre-surgery.
  • Medicare/Medicaid denials and medical claims processor.
  • Hospital/Rehabs surgery dates and creating charts using Brightree for daily billing.
  • Correspondence thru email/phone or messaging with sales reps and patients during pre-opt and post-opt.
Provider Relations Specialist, 06/2010 to 07/2011
Cruise America, ,
  • Managed provider relations mailbox by triaging inquiries, facilitating resolution of incoming requests and forwarding requests to appropriate parties.
  • Fostered strong, positive relationships with key providers by coordinating, facilitating and leading partnership meetings and identifying on-site enrollment opportunities.
  • Incoming/Outgoing calls daily between 150-400 depending weekday.
  • A/R payment posting for patients/ setting up payment arrangements and denials.
  • Claims processing for all insurance including Medicare/Medicaid.
  • Insurance verification for doctors, nurses and medical facilities.
Human Resources Assistant, 08/2007 to 05/2010
Trotter Trucking/Construction, ,
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Administered compensation, benefits and performance management systems and safety and recreation programs.
  • Filed paperwork, sorted and delivered mail, and maintained office organization.
  • Prepared monthly, weekly and daily logs using Microsoft Office Suite.
  • Processed all incoming soldiers to/from Iraq.
  • Upload soldiers access cards for Department of Defense with special training through the Pentagon.
  • Enrolled military families into ID/DEERS system for insurance coverage.
  • Created medical tags and dog tags for deployment.
  • Proficient in Final Review, DD214 and Finance Department.
Executive Assistant to Chairman and CEO, 11/2004 to 08/2007
Company Name, ,
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Maintained all office front/back duties including CEO scheduled with monthly meetings and conferences.
  • Responsible for scheduling maintenance repairs, office supplies and traveling.
  • Administered payroll checks, PTO and AP/AR duties.
  • Handled incoming and outgoing mail, email and faxes
Education
Bachelor Of Business Information Systems: Business Administration And Management, Expected in 05/1997
University of Illinois At Urbana-Champaign - Champaign, IL
GPA:
Associate Of Business Administration: Executive Assistant And Executive Secretary, Expected in 05/1993
Indiana Business College - Indianapolis, IN,
GPA:
Certifications
  • CAM
  • Associates Degree
  • Bachelor Degree
  • Legion of Hoosier Herions

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Resume Overview

School Attended

  • University of Illinois At Urbana-Champaign
  • Indiana Business College

Job Titles Held:

  • Senior Community Manager
  • Community Manager
  • Community Manager
  • Community Manager
  • Leasing Manager
  • Reimbursement Specialist
  • Benefits Specialist
  • Provider Relations Specialist
  • Human Resources Assistant
  • Executive Assistant to Chairman and CEO

Degrees

  • Bachelor Of Business Information Systems
  • Associate Of Business Administration

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