community manager resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Community Director offering proven expertise in maintaining cost-effective, financially sound property operations. Diligent about keeping occupancy high through successful resident retention and marketing techniques. Successful at multitasking every day to handle everything from facility repairs and capital improvements to property tours and administrative leadership. Complex problem-solving Customer service-focused Exceptional oral and written communication skills Building operations Knowledge of building codes Staff management Financial budgeting and reporting City and county regulations

  • AMSI
  • CPM candidate
  • Contract negotiation
  • Marketing and advertising
  • Maintenance knowledge
  • Partnership development
  • Certified Apartment Manager( CAM )
  • Operating Cost Tracking
  • Rental Pricing Strategies
  • Rent Growth
  • Financial Budgeting and Reporting
  • Capital Projects Management
Work History
Community Director, 05/2021 to Current
Amplitude, , Atlanta, GA
  • Built relationships with residents, families and community.
  • Developed and implemented unique and engaging activities for residents.
  • Increased occupancy to 95% from 90% within 3 months by using effective marketing strategies.
  • Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
  • Analyzed and evaluated monthly and quarterly financial statements.
  • Administered property-related budgets, reviewed invoices and tracked costs.
  • Increased NOI by 13% while minimizing expenses through effective planning and control.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans for 2021 and 2022.
  • Introduced and monitored effective lease renewal programs and maintained a monthly renewal conversion of 54%.
  • Pending CPM certification.
Community Manager, 03/2020 to 05/2021
Hsl Asset Management, , Houston, TX
  • Aided upper-level leaders by completing 2021 budgets and monthly reports for executive action planning
  • Worked with maintenance teams to keep 50% of ready product for viewing
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration
  • Oversaw 5 person team with effective morale-building strategies, cutting-edge training and motivational coaching on established practices, standards and requirements
  • Planned and executed promotional activities to drive community engagement and increased occupancy by 7%
  • Resolved resident issues quickly and increased resident retention by 9%
  • Elevated quality control standards with proactive apartment and grounds inspections focused on maximizing leasing and curb appeal
  • Completed Landmark 360 mentorship program to aid in successful development of new Community Managers.
  • Successfully completed CAM certification program.
Community Director, 11/2017 to 03/2020
Hsl Asset Management, , Dallas, Texas
  • Communicated effectively with owners, residents and on-site associates
  • Maintained current contract files as prescribed by company contract policies and procedures
  • Followed up on delinquent tenants and coordinated collection procedures
  • Evaluated and recommended changes in rental pricing strategies
  • Analyzed and evaluated monthly and quarterly financial statements
  • Developed and executed plan to achieve and maintain 95% or better rate of occupancy during lease ups.
  • Analyzed operational information for impact on NOI, identified trends and recommended appropriate adjustments
  • Prepared specifications, solicited bids and approved subcontracts for building services
  • Developed and implemented unique and engaging activities for residents
  • Oversaw facilities maintenance and repairs to improve resident quality of life
  • Boosted occupancy by leveraging market knowledge and successful promotional strategies
Community Director, 11/2014 to 11/2017
Adtaxi, , Houston, TX.
  • Update on daily basis all rents, deposits, and application fees received from residents and applicants
  • Perform detailed analysis of target markets and develop successful marketing strategies
  • Managed budgets ranging from $5000 to $100,000
  • Coordinated tenant move-ins, move-outs, and walk-through of spaces
  • Implement creative strategies to increase revenue and secure additional income to improve total "bottom line" revenue numbers
  • Planned and implemented resident functions to improve resident relations
  • Worked with apartment advertisers on re-branding of the community
  • Completed daily reports for the Regional Manager and President to review progress regarding leasing and renovation progress
  • Trained new and current staff with leasing techniques and closing strategies
  • Increased Occupancy to 93%
Bachelor of Arts: Business Administration And Management, Expected in 06/2014 to University of Houston - Houston, TX

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Resume Overview

School Attended

  • University of Houston

Job Titles Held:

  • Community Director
  • Community Manager
  • Community Director
  • Community Director


  • Bachelor of Arts

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