Community Manager Resume Example

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(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Proven leader with over nine years of experience in sales and property management. Strong work ethic with exceptional customer service skills and desire to exceed expectations. Seeking a position which will provide opportunities for growth, and showcase proven management and leadership skills; while working with clients and providing the highest level of customer service and expertise.

Appalachian State University Boone, NC Expected in 08/2011 Bachelor of Science : Health Promotions - GPA :

Minor: Psychology

  • Proficient in Onesite, OPS, PowerPro, Lead2Lease, Yardi, Yieldstar, ADP, Active Building, and all Microsoft and Greystar programs.
  • Tenant and Eviction Laws
  • Vendor management
  • Client service and support
  • Social Media
  • Staff Management
  • Named Greystar's "Rising Star of the Year" Award in 2017.
  • Earned Certified Apartment Manager credentials through the National Apartment Association.
Sares-Regis Group - Community Manager
West Hollywood, CA, 01/2017 - Current

January 2020 to Current

1010 Dilworth

  • Adapted and persevered through the challenges that the COVID-19 global pandemic has brought to the multifamily industry. Created and maintained property YouTube channel showcasing video tours of property floorplans and amenities. Trained and encouraged team members to adapt to new leasing technologies and platforms including Microsoft Teams, Zoom Video Conferencing, and FaceTime.
  • Prepared annual budgets and income projections in a timely and accurate manner.
  • Met targeted revenues by setting rent rates, ensuring rent and fees were collected and posted in a timely manner, made financial bank deposits, and prepared and reviewed monthly financial status reports.
  • Gathered, analyzed, and interpreted current market and economic trends that may impact the property and implemented short- and long-range marketing and leasing strategies to achieve the property's occupancy and revenue goals. events including; virtual cooking classes, on-site food trucks, virtual wine and design nights, and outdoor fitness classes.
  • Gathered, analyzed, and interpreted current market and economic trends that may impact the property and implemented short- and long-range marketing and leasing strategies to achieve the property's occupancy and revenue goals.
  • Planned and executed approved capital projects including interior hallway painting, common area flooring replacement, and the addition of community parcel lockers.

Community Manager

February 2018 to January 2020

Fountains Matthews

  • Utilized management skills to train, motivate, and empower staff to reach goals, sales and expectations.
  • Monitored and evaluated properties financials to meet or exceed companies NOI.
  • Demonstrated the ability to understand financial goals, operate asset in owners' best interest in accordance with company policies.
  • Maintained accurate records of all transactions and review on a timely basis i.e., rent roll, delinquency report, move-in/move-outs, lease files, insurance certificates, invoices/vendor contracts.

Assistant Community Manager

January 2017 to February 2018

SkyHouse Uptown North & South Tower (Multi-site Lease Up)

  • Assisted in the responsibility of the daily operations of two 336 unit mixed use high-rise towers, totaling 672 units.
  • Managed all aspects of rent collection; including receipt, deposit, and delinquent account resolution.
  • Effectively assisted in managing a team of eleven employees, two concierge teams, and retail tenants.
  • Worked with three separate budgets and assisted with managing extremely intricate financials.
  • Utilized a variety of social media avenues to market and promote the property effectively.
  • Performed interviews, hired, and trained new staff members.
  • Consistently elevated the Leasing teams overall presentation of the community to help increase leasing velocity.
Gables Residential Trust - Assistant Community Manager
Gables Park 17 - Dallas, TX, 05/2015 - 01/2017

July 2016- January 2017

SkyHouse Uptown North & South Tower (Multi-site Lease Up)

  • Assisted in managing client/owner relationship by meeting with owners, conducting property tours, providing updates and information about property's performance, and responding to owner requests as needed.
  • Conducted and lead prospects on hardhat tours while property was under construction. Highlighted and marketed apartment floor plans and community amenities.
  • Implemented resident retention programs including resident functions, specials, promotions, and weekly newsletters.
  • Oversaw lease enforcement process by approving prospective resident applications, followed proper notice requirements, collected late fees and other charges as allowable and stated in terms of lease.

Assistant Community Manager

May 2015-July 2016

LangTree Lake Norman Apartments

  • Assisted in managing day-to-day operations of a 300-unit community that included 17 commercial units.
  • Worked closely with RL West in the continued development of the project to include the addition of Novant Health Care Systems.
  • Exceeded lease up targeted goal by achieving occupancy from 82% to 96% in two months.
  • Resolved residential and commercial delinquency issues.
  • Created and managed rapport with resident's life cycle reflecting an average of 8% renewal growth rate.
Sares-Regis Group - Community Manager
Woodland Hills, CA, 03/2012 - 05/2015

December 2014 to May 2015

Post Uptown Place

  • Directly responsible for the daily operations of a 227 unit community.
  • Designed, planned, and implemented market strategies to ensure higher occupancy and maximum revenue.
  • Conducted regular property inspections to identify necessary maintenance, repairs, and capital improvements.
  • Ensured all maintenance was performed in a timely manner.
  • Addressed resident concerns and monitor all resident correspondence handled by staff members.
  • Sourced and selected contractors to perform necessary maintenance or repairs.

Assistant Community Manager

February 2014- December 2014

Post Ballantyne Apartments

  • Processed all invoices in a timely manner to the satisfaction of the company and vendor.
  • Collected rental payments from residents and kept meticulous records of delinquent accounts.

Senior Leasing Consultant

March 2012-February 2014

Post Park at Phillips Place Apartments

  • Organized and directed the Lease Renewal program by contacting resident at lease 90 days in advance, while maintaining a 5% rent growth.
  • Converted 130 leads to leases in one calendar year.
  • Obtained an average of 98% on monthly shopper reports.

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Resume Strength

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Resume Overview

School Attended
  • Appalachian State University
Job Titles Held:
  • Community Manager
  • Assistant Community Manager
  • Community Manager
  • Bachelor of Science