community manager resume example with 11 years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Motivated Community Manager knowledgeable about payment collections, maintenance and documentation. Offering 12 years of related experience in the field and unwavering dedication to achieving property management goals.
Skills
Daily Operations Management
Community Marketing
Financial Reporting
Performance Assessment
Administrative Leadership
Vacancy Marketing
Knowledgeable in Yardi Voyager, Yardi 7, Yardi One, CRM Flex, Rent Cafe, Leo 247, On-site, Kingsley, Bluemoon, Word, Excel, Outlook, Etc.
Conflict Handling
Customer Relationship Management
Understanding of Amenities
Payment Processing
Decision Making
Financial Budgeting and Reporting
Tenant and Eviction Laws
Experience
07/2020 to 03/2022Community ManagerWemod | New York, NY,
Collected rent payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
Supervised 3 employees by overseeing employee relations, ongoing training and coaching on best practices and protocol and performance reviews.
Supported senior leadership by delivering annual budget and monthly variance reports, executive summary reports.
Updated resident accounts with latest personal information and recent payments.
Monitored lease and renewal rental rates with leadership recommendations for change implementation.
Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
Controlled quality assurance practices by inspecting apartments and grounds to execute superior standards of cleanliness and aesthetic appearance.
Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
Improved NOI through rent growth and expense management.
Promoted assurance of quick repairs and fixes for issues by immediately notifying proper contacts and determining estimated times of arrival.
07/2017 to 07/2020Community ManagerWemod | New York, NY,
Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
Supported senior leadership by delivering annual budget and monthly variance reports for corrective action planning.
Supervised 1 employee by overseeing employee relations, ongoing training and coaching on best practices and protocol and performance reviews.
Oversaw repairs and enhancements by working closely with maintenance staff.
Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
Saved money by operating community within budget.
Updated resident accounts with latest personal information and recent payments.
Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
Monitored lease and renewal rental rates with leadership recommendations for change implementation.
Controlled quality assurance practices by inspecting apartments and grounds to execute superior standards of cleanliness and aesthetic appearance.
Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
Boosted tenant retention by addressing issues to achieve speedy resolution.
Drove facility growth and increased resident morale by planning special activities.
Improved NOI through rent growth and expense management.
Promoted assurance of quick repairs and fixes for issues by immediately notifying proper contacts and determining estimated times of arrival.
03/2011 to 07/2017Assistant ManagerMvp Sports Clubs | Kentwood, MI,
Received, checked and processed applications for new leases.
Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
Marketed and advertised vacancies on media and advert channels to attract potential tenants.
Ran background checks on potential tenants to evaluate criminal records and credit statuses.
Wrote and filed reports each day on current leasing activities.
Oversaw daily operations, maintenance and administration of various properties.
Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
Conducted surveys of property market to obtain information on current trends.
Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
Collected and maintained careful records of rental payments.
Inspected grounds, facilities and equipment to determine repair and maintenance needs.
Managed routine maintenance and emergency response services provided by contractors and vendors.
Developed strong, professional relationships with residents by initiating collaboration and delivering exemplary service and engagement.
Education and Training
Expected in 09/1984 to to GED | Franklin High School, Stockton, GPA:
Additional Information
Managed the day-to-day operations of an assigned property including managing the team members, daily activities, and resources of the property to achieve established budgeted financial and operational goals, and ensures that the operation of the property complies with Company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations Provides input into the development of budget(s) for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed Controls expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund Oversees the lease enforcement process by approving prospective resident applications, discounts and renewal leases, conducts periodic apartment inspections, follows proper notice requirements, evicts residents, and imposes and collects late fees and other charges as allowable and stated in the terms of the lease Gathers, analyzes, and interprets current market and economic trends that may impact the property and implements short- and long-range marketing and leasing strategies to achieve the property’s occupancy and revenue goals Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues Ensures the property’s maintenance team members comply with the Company’s standards with respect to responding and completing resident service requests Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal Community Manager Supervises property staff by interviewing, hiring, orienting, and training employees, and manages their performance in accordance with Company policies, values, and business practices Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.