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Community Manager/Administrative Assistant Resume Example

Resume Score: 80%

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COMMUNITY MANAGER/ADMINISTRATIVE ASSISTANT
Summary

Meticulous and motivated Administrative Assistant with 10+ years experience in many aspects relevant to office management. Top strengths in balancing multiple responsibilities, customers service and organization.

Goal-driven with a strong work ethic, professional demeanor and self-motivated nature.

Capable of working alone or with a team to accomplish on-time and accurate clerical tasks.

Security-conscious and astute in control of confidential documentation.

Skills
  • PC proficient
  • Microsoft
  • Account balancing reconciliation
  • Accounting support
  • AR/AP
  • Check processing
  • QuickBooks
  • Cash deposit preparation
  • Sensitive material handling
  • 10-key proficiency
  • Faxing documents
  • Multi-line phone systems
  • Meticulous attention to detail
  • Maintaining cleanliness
Experience
Community Manager/Administrative Assistant11/2018 to 06/2019Murex Management, LLCFort Myers, FL
  • Promoted assurance of repairs and fixes for issues by notifying proper vendor contacts and determining estimated times of arrival and/or jobs performed.
  • Used communication, negotiation and problem-solving skills to settle resident concerns or disputes.
  • Efficiently managed 2 -person staff consisting of maintenance personnel.
  • Controlled quality assurance practices by inspecting mobile homes lots and common grounds to maintain high standards of cleanliness and aesthetic appearance.
  • Accurately manage telephone inquiries, setting appointments, processing move-ins, initiating leases and handling move-outs.
  • Aided team during construction, interior renovations and property rehabilitation projects.
  • Updated resident accounts with latest personal information and recent payments.
  • Recommended property improvements based on detailed evaluations of current property conditions.
  • Oversaw repairs and enhancements by working closely with upper management and maintenance staff.
  • Gathered information from HOA/residents and devised successful resolutions with input from upper management.
  • Collected lot rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
  • Stayed current and maintained HOA's good standing through collection of documentation and change implementation.
  • Performed all Administrative duties while acting as Community Manager.
Community Manager/Administrative Assistant05/2018 to 11/2018Cobblestone Real Estate, LCOak Brook, IL
  • Promoted assurance of repairs and fixes for issues by notifying proper vendor contacts and determining estimated times of arrival and/or jobs performed.
  • Used communication, negotiation and problem-solving skills to settle resident concerns or disputes.
  • Efficiently managed 2 -person staff consisting of maintenance personnel.
  • Controlled quality assurance practices by inspecting mobile homes lots and common grounds to maintain high standards of cleanliness and aesthetic appearance.
  • Accurately manage telephone inquiries, setting appointments, processing move-ins, initiating leases and handling move-outs.
  • Aided team during construction, interior renovations and property rehabilitation projects.
  • Updated resident accounts with latest personal information and recent payments.
  • Recommended property improvements based on detailed evaluations of current property conditions.
  • Oversaw repairs and enhancements by working closely with upper management and maintenance staff.
  • Gathered information from HOA/residents and devised successful resolutions with input from upper management.
  • Collected lot rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
  • Stayed current and maintained HOA's good standing through collection of documentation and change implementation.
  • Performed all Administrative duties while acting as Community Manager.
Administrative Assistant09/2009 to 05/2018Equity Lifestyle Properties Inc.Chicago, IL
  • Monitored daily and weekly schedules and monthly calendar obligations.
  • Directed customer/resident communication to appropriate personnel, in addition to providing information to resolve inquiries for customer/resident satisfaction.
  • Created and maintained spreadsheets.
  • Facilitated troubleshooting, maintenance and updates for office systems.
  • Increased accuracy and reduced discrepancies by verifying data while processing incoming checks and vendor invoices.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
  • Processed financial documents including contracts, expense reports and invoices.
  • Submitted employee time sheets to accounting department for payroll processing.
  • Prepared packages and set up courier deliveries.
  • Take care of all mail received.
  • Address walk-in complaints/concerns and manage phone calls from customers/residents by providing informative answers to questions in a timely manner.
  • Contacted customers via phone and email to follow up with inquiries.
  • Liaised with board members to provide reports and status updates.
  • Guided administrative staff through computer and software problems.
  • Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies.
  • Enter invoice data into company database and update details, including customer contacts to keep information current.
  • Write email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
  • Set-up and maintain physical and electronic filing system for vendors, residents and renters.
  • Process residency applications, prepare documents including leases and preform lease signings.
  • Set-up Electronic Fund Transfers upon request by resident.
  • Request and maintain Vendor Insurance Documents.
  • Reconcile Petty Cash
  • Compose and mail letters, including annual rent increases to residents by certified mail.
  • Respond to community emergencies and broadcast phone calls to residents containing important information.
  • Maintain and order office supplies.
  • Assisted sales team by showing vacant rental homes when necessary.
  • Preform all other aspects of administrative duties as required.
Education and Training
Some College (No Degree): Accounting And Finance2004Southwest Florida CollegeFort Myers, FL
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Murex Management, LLC
  • Cobblestone Real Estate, LC
  • Equity Lifestyle Properties Inc.

School Attended

  • Southwest Florida College

Job Titles Held:

  • Community Manager/Administrative Assistant
  • Administrative Assistant

Degrees

  • Some College (No Degree) : Accounting And Finance 2004

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