Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Industrious Community Manager/Area Manager offering proven expertise in maintaining cost-effective, financially sound property operations. Diligent about keeping occupancy high by collaborating with upper management and utilizing current and historical market data for rewarding outcomes. Successful at multitasking every day to handle the overall community from the sales team, maintenance, customers, while adhering to company and property initiatives. Strong leader adept in hiring and training the right individuals with self accountability to represent the front line. Knowledgeable leader with excellent problem solving skills. I am looking to utilize my experience and positive attributes in the job of Community or Area Manager.
Skills
Organized managerial style
Community Leader in lease-up and renovation sites
Proficient in Microsoft Office Suite, OneSite, Yieldstar,Lead2Lease, MRI, LRO, OPS Technology, Reputation Management, DOMO, InfoTycoon, Funnel, and AMSI
Professional verbal and written communication skills
Strong knowledge of budgets and financial reporting, including asset reviews and variance reporting
Positive interactions with customers, vendors, corporate and on-site employees, as well as investors
Proven ability to hire, train and lead large staffs with successful outcomes
Ability to manage and lead under high stress and diverse conditions
Flexibility with work hours for the overall positive outcome for community sites and company initiatives
Systematic problem solver
Detail oriented
Team and individual motivator
Received top audit awards for property operation and files
Participant in charity and commitment day events
Work History
03/2013 to 03/2020Community ManagerYelp Inc. | Baton Rouge, LA,
Aided upper-level leaders by completing annual budgets and weekly reports for executive action planning
Drove revenue by 5% year over year by focusing on other income opportunities as well as initiating best practices to save money in expenses. In turn, increasing NOI between 2-5% each year
Planned and executed promotional activities to drive community engagement , which in turn allowed for an average 95-97% occupancy rate during tenure
Obtained and reviewed market trends to evaluate rental and renewal rates for optimum outcomes for overall performance of community and ultimately the company
Served as liaison between Cortland Improvements and residents in maintaining a high level of customer service satisfaction throughout 100% interior and exterior renovation. Including scheduling, follow up, and quality control
Grew effective rent by 35% over a three year period succeeding the renovation, beating budgeted increases while maintaining a 45-50% renewal retention
Hired, developed, mentored, lead, and managed a high-performing, cohesive team of 8, including leasing, customer service, and maintenance with a hands on approach. In turn, promoting 3 employees within the organization
In collaboration with the Service Manager, we conducted the inspection of buildings, vacant units and common areas regularly to identify repairs needing immediate attention. Further, working with vendors and contractors to achieve best pricing to exceed the overall savings to budget
Worked closely with the team to win Apartment Ratings Top Rated Community Awards for 2014-2019. Won Kingsley Excellence Award for 2019. Increased Google Review scores from 3.7-4.4 within a month
01/2009 to 03/2013Area ManagerLife Storage | Jonesboro, GA,
Worked closely with the Regional Manager to enhance and redefine organizational structure to effectively manage two Class A communities consisting of 724 units and a staff of 14
Created a schedule to proactively influence positive results within both sites
Managed financials at both properties by writing budgets, analyzing weekly reporting, and variance reviews. Influenced expense savings across the board
Maintained a high occupancy(95-97%) within both sites, allowing for rent and NOI growth
Enhanced operational success through effective hiring, strong training, coaching, performance management, disciplinary counseling, and termination when needed. Providing a structure of accountability with a focus on customer satisfaction and adherence to company policy and vision
Analyzed the market by conducting market surveys and in person shops to access the necessary information to determine rental and renewal rates as well as future market trends
Ensured all employees maintained their compliance with classes such as fair housing, safety regulations, as well as sales and maintenance skills
Directed sales team performance by providing time to allow for competitive shops, classes, peer leadership and role playing. Offered sales goals in line with company and property initiatives with competitions that led to increased morale and personal drive
Maintained Customer Loyalty Score of 47% out of 50% for both communities under my management
Received Award of Excellence for Customer Service for 2009-2010. Top Property Sales Team Award in 2010
09/1998 to 01/2009Community ManagerYelp Inc. | Boise, ID,
Streamlined operations by communicating efficiently with the Regional Manager, keeping meticulous communication logs, , budget management and internal collaboration
Resolved numerous complaints related to new construction and previous management's departure
Built strong Leasing and Maintenance staff of 7 to effectively structure overall operations of the community
Evaluated and analyzed overall data in the market to write and manage budgets along with creating renewal and rental rate initiatives
Regularly volunteered and was utilized by Equity to help additional communities that struggled with a short staff or need for quality control during renovations
Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention
Increased occupancy from 88% to 92% within 3 months while given a 6 month goal
Played a lead role in marketing for the community by naming floor plans and developing the introduction paragraph that was added in apartment rental marketing books
Received Award of Excellence for Customer Service for 2007-2009
Property Manager of the Year in 2008
Education
Expected in Bachelor of Science | ManagementGeorgia Institute of Technology, Atlanta, GAGPA:
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