Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Industrious Community Manager/Area Manager offering proven expertise in maintaining cost-effective, financially sound property operations. Diligent about keeping occupancy high by collaborating with upper management and utilizing current and historical market data for rewarding outcomes. Successful at multitasking every day to handle the overall community from the sales team, maintenance, customers, while adhering to company and property initiatives. Strong leader adept in hiring and training the right individuals with self accountability to represent the front line. Knowledgeable leader with excellent problem solving skills. I am looking to utilize my experience and positive attributes in the job of Community or Area Manager.

  • Organized managerial style
  • Community Leader in lease-up and renovation sites
  • Proficient in Microsoft Office Suite, OneSite, Yieldstar,Lead2Lease, MRI, LRO, OPS Technology, Reputation Management, DOMO, InfoTycoon, Funnel, and AMSI
  • Professional verbal and written communication skills
  • Strong knowledge of budgets and financial reporting, including asset reviews and variance reporting
  • Positive interactions with customers, vendors, corporate and on-site employees, as well as investors
  • Proven ability to hire, train and lead large staffs with successful outcomes
  • Ability to manage and lead under high stress and diverse conditions
  • Flexibility with work hours for the overall positive outcome for community sites and company initiatives
  • Systematic problem solver
  • Detail oriented
  • Team and individual motivator
  • Received top audit awards for property operation and files
  • Participant in charity and commitment day events
Work History
03/2013 to 03/2020 Community Manager Yelp Inc. | Baton Rouge, LA,
  • Aided upper-level leaders by completing annual budgets and weekly reports for executive action planning
  • Drove revenue by 5% year over year by focusing on other income opportunities as well as initiating best practices to save money in expenses. In turn, increasing NOI between 2-5% each year
  • Planned and executed promotional activities to drive community engagement , which in turn allowed for an average 95-97% occupancy rate during tenure
  • Obtained and reviewed market trends to evaluate rental and renewal rates for optimum outcomes for overall performance of community and ultimately the company
  • Served as liaison between Cortland Improvements and residents in maintaining a high level of customer service satisfaction throughout 100% interior and exterior renovation. Including scheduling, follow up, and quality control
  • Grew effective rent by 35% over a three year period succeeding the renovation, beating budgeted increases while maintaining a 45-50% renewal retention
  • Hired, developed, mentored, lead, and managed a high-performing, cohesive team of 8, including leasing, customer service, and maintenance with a hands on approach. In turn, promoting 3 employees within the organization
  • In collaboration with the Service Manager, we conducted the inspection of buildings, vacant units and common areas regularly to identify repairs needing immediate attention. Further, working with vendors and contractors to achieve best pricing to exceed the overall savings to budget
  • Worked closely with the team to win Apartment Ratings Top Rated Community Awards for 2014-2019. Won Kingsley Excellence Award for 2019. Increased Google Review scores from 3.7-4.4 within a month
01/2009 to 03/2013 Area Manager Life Storage | Jonesboro, GA,
  • Worked closely with the Regional Manager to enhance and redefine organizational structure to effectively manage two Class A communities consisting of 724 units and a staff of 14
  • Created a schedule to proactively influence positive results within both sites
  • Managed financials at both properties by writing budgets, analyzing weekly reporting, and variance reviews. Influenced expense savings across the board
  • Maintained a high occupancy(95-97%) within both sites, allowing for rent and NOI growth
  • Enhanced operational success through effective hiring, strong training, coaching, performance management, disciplinary counseling, and termination when needed. Providing a structure of accountability with a focus on customer satisfaction and adherence to company policy and vision
  • Analyzed the market by conducting market surveys and in person shops to access the necessary information to determine rental and renewal rates as well as future market trends
  • Ensured all employees maintained their compliance with classes such as fair housing, safety regulations, as well as sales and maintenance skills
  • Directed sales team performance by providing time to allow for competitive shops, classes, peer leadership and role playing. Offered sales goals in line with company and property initiatives with competitions that led to increased morale and personal drive
  • Maintained Customer Loyalty Score of 47% out of 50% for both communities under my management
  • Received Award of Excellence for Customer Service for 2009-2010. Top Property Sales Team Award in 2010
09/1998 to 01/2009 Community Manager Yelp Inc. | Boise, ID,
  • Streamlined operations by communicating efficiently with the Regional Manager, keeping meticulous communication logs, , budget management and internal collaboration
  • Resolved numerous complaints related to new construction and previous management's departure
  • Built strong Leasing and Maintenance staff of 7 to effectively structure overall operations of the community
  • Evaluated and analyzed overall data in the market to write and manage budgets along with creating renewal and rental rate initiatives
  • Regularly volunteered and was utilized by Equity to help additional communities that struggled with a short staff or need for quality control during renovations
  • Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention
  • Increased occupancy from 88% to 92% within 3 months while given a 6 month goal
  • Played a lead role in marketing for the community by naming floor plans and developing the introduction paragraph that was added in apartment rental marketing books
  • Received Award of Excellence for Customer Service for 2007-2009
  • Property Manager of the Year in 2008
Expected in Bachelor of Science | Management Georgia Institute of Technology, Atlanta, GA GPA:

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