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community manager resume example with 3+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Versatile Community Manager with successful history of meeting occupancy and payment goals while improving community satisfaction. Deep understanding of resident preferences and business operations requirements.

Resourceful Community Manager with 9 years of experience in property management, staff supervision, sales and marketing efforts, and contract development. Expert at driving occupancy rates and securing long-term tenancy. Results-driven leader seeking to leverage dynamic background into property manager opportunities.

Personable individual boasting a career involved with administrating policies and procedures, overseeing personnel and getting tasks done on time. A smart Community Manager known for working well with all personalities while promoting a positive outlook for both employees and residents.

Enthusiastic Community Manager proudly offering over 9 years' experience in project management while promoting safety and security for all personnel and residents. A determined professional capable of remaining calm under pressure. Offering outstanding inspection, reporting and record keeping skills.

Focused Community Manager promoting a background in conflict resolution and quick decision making. Possessing the skills needed to ensure a peaceful, safe community. Looking to tackle new challenges with an organization that appreciates talents in public relations and marketing.

Hardworking Community Manager ready to bring 9 years of experience to new position with room for advancement. Able to improve properties and streamline operations for efficiency by marrying a hardworking, resourceful mindset with a friendly and open approach.

Motivated Community Manager knowledgeable about payment collections, maintenance and documentation. Offering 9 years of related experience in the field and unwavering dedication to achieving property management goals.

Enterprising property manager with proven skills in cost-effective property operations, maintaining high occupancy rates and generating steady revenues. Collaborated with tenants, owners and service providers to consistently meet property management requirements. Coordinated repairs, met with prospective tenants, and resolved business concerns.

Property Manager with vast experience in real estate management. Strengths include sales skills, critical thinking and ability to communicate with individuals at all levels.

Outgoing and hardworking professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Bringing 9 years of related experience combined with results-focused and quality-driven approach.

Versatile property manager effective at being flexible and accommodating to each building's unique needs. Committed to providing quality service in all facets of property management.

Property Manager focused on satisfying tenants and maintaining high occupancy rates. Reports any major issues to property owners and takes initiative in finding workable solutions.

Skilled property management professional experienced overseeing operational aspects, tenant relations, office management and maintenance coordination. Successful balancing tenants rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities.

Talented property manager adept in customer relations, sales, collections and real estate management. Seeking challenging position in property management with room for continued growth and professional development.

Experienced property manager offering demonstrated track record of success in setting up and finalizing lease agreements. Detail-oriented, organized and self-motivated professional able to build and strengthen owner, company and government agency relationships. Prepared to offer expertise to dynamic, fast-paced position with opportunity to make lasting impacts on company success.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Daily operations management
  • Community marketing
  • Maintenance oversight
  • Tenant and eviction laws
  • Financial budgeting and reporting
  • Interior renovations
  • Income and expense management
  • Policy administration
  • Team training
  • Conflict handling
  • Customer relationship management
  • OneSite, Yardi
  • Maintenance knowledge
  • Payment processing
  • Promotional planning
  • MS Office suite
  • Knowledgeable in Boston Post, Onsite, Rent Retriever,
  • Multi-family property management
  • Fair housing mandates
  • Knowledge of leasing and market conditions
  • Sales and marketing
  • Microsoft Office
  • Commercial property
  • New construction
  • Understanding of amenities
Experience
Community Manager, 11/2019 - 03/2020
Cardinal Group Companies Corvallis, OR,
  • Gained tenant satisfaction by accurately managing telephone inquiries, setting appointments, showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
  • Improved NOI through rent growth and expense management.
  • Tactfully settled neighborhood disputes with strong communication, negotiation and issue resolution skills.
  • Monitored lease and renewal rental rates with leadership recommendations for change implementation.
  • Kept HOA in good legal standing through proper documentation and implementation of required actions.
  • Performed regular inspections on all buildings, common areas and vacant units, identifying necessary repairs.
  • Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
  • Controlled quality assurance practices by inspecting apartments and grounds to execute superior standards of cleanliness and aesthetic appearance.
  • Boosted tenant retention by addressing issues to achieve speedy resolution.
  • Promoted assurance of quick repairs and fixes for issues by immediately notifying proper contacts and determining estimated times of arrival.
  • Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
  • Supervised 4 employees effectively by executing employee relations, ongoing training and coaching on best practices and protocol, and performance reviews.
  • Saved money by operating community within budget.
  • Supported senior leadership by delivering annual budget and monthly variance reports for corrective action planning.
  • Automated office operations, managing client correspondence, record tracking, budgeting, and data communications.
  • Recommended property improvements based on detailed evaluations of current property conditions.
  • Oversaw repairs and enhancements by working closely with maintenance staff.
  • Drove facility growth and increased resident morale by planning special activities.
  • Stayed current on legal needs and maintained HOA's good standing through collection of documentation and change implementation.
  • Gathered information from residents and devised successful resolutions.
  • Strengthened traceability by developing organizational filing systems for confidential customer records, leases, and monthly leadership reports.
  • Updated resident accounts with latest personal information and recent payments.
  • Directed 4 staff members to ensure optimal productivity.
Property Manager, 10/2016 - 11/2019
City Club Apartments Farmington Hills, MI,
  • Planned and conducted Safety meetings on Weekly basis to enable residents to voice concerns and provide forum for issues to be addressed.
  • Directed sales and marketing plans to maximize rental income and increase occupancy rates.
  • Inspected property every Move Out took pictures and wrote reports regarding findings for submission to the property manager..
  • Reviewed all leases to guarantee proper level of service for tenants.
  • Maintained accurate records of all correspondence with and from tenants.
  • Directed collection of more than $45,000 in monthly income with consistently high payment rates.
  • Coordinated maintenance and repair requests with my regional department and contacted contractors for bid proposals.
  • Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
  • Oversaw projects through timely completion, including inquiry response, event coordination, and on-site support for feature film productions and events.
  • Coordinated general maintenance and major repairs to keep facilities operational and attractive.
  • Managed routine maintenance and emergency response services provided by contractors and vendors.
  • Contacted tenants to collect overdue rent or to discuss other important issues.
  • Monitored common areas for cleanliness and safety.
  • Managed all day-to-day activities involving tenants, subcontractors and property management.
  • Fully abstracted all leases and entered all pertinent information into Boston Post management system.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Oversaw budgeting process for 1 assigned properties.
  • Developed and implemented strategic plan for property management.
  • Prepared detailed budgets and reports on financial conditions of a Senior Property for Eleanor Roosevelt Circle
  • Disbursed petty cash to engineering staff and property personnel.
  • Maintained excellent customer relationships by adhering to "10 Pledges of Customer Service."
  • Increased occupancy from 80% to 100% through marketing skills and postings.
  • Conducted apartment tours for potential tenants and answered any questions.
  • Taught, promoted and enforced safe work practices among on-site staff.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Created staff schedules in response to community needs.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Reviewed completed applications and assessed household information against file history and program regulations.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Developed and managed highly skilled on-site staff through effective recruitment, training and motivation.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Established and implemented leasing goals while managing effective lease expiration program.
  • Reviewed and interpreted vendor contracts to effectively enforce all requirements.
  • Collected and maintained careful records of rental payments.
  • Maintained accurate and updated websites and printed materials.
  • Executed leases with new and returning tenants, collecting all pertinent information including background investigations and credit checks.
  • Contacted and followed up with tenants on renewal notices.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Handled resident complaints and expedited all maintenance requests.
  • Updated tenant and unit information to keep current in housing database.
Property Manger , -
Riverstone Communities Cocoa, FL,
  • Gained tenant satisfaction by accurately managing telephone inquiries, setting appointments, showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
  • Performed regular inspections on all buildings, common areas and vacant units, identifying necessary repairs.
  • Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
  • Boosted tenant retention by addressing issues to achieve speedy resolution.
  • Promoted assurance of quick repairs and fixes for issues by immediately notifying proper contacts and determining estimated times of arrival.
  • Gathered information from residents and devised successful resolutions.
  • Controlled quality assurance practices by inspecting apartments and grounds to execute superior standards of cleanliness and aesthetic appearance.
  • Recommended property improvements based on detailed evaluations of current property conditions.
  • Supervised [Number] employees effectively by executing employee relations, ongoing training and coaching on best practices and protocol, and performance reviews.
  • Automated office operations, managing client correspondence, record tracking, budgeting, and data communications.
  • Stayed current on legal needs and maintained HOA's good standing through collection of documentation and change implementation.
  • Strengthened traceability by developing organizational filing systems for confidential customer records, leases, and monthly leadership reports.
  • Updated resident accounts with latest personal information and recent payments.
  • Spearheaded special projects through effective emergency resolution.
  • Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
  • Supported senior leadership by delivering annual budget and monthly variance reports for corrective action planning.
  • Drove facility growth and increased resident morale by planning special activities.
  • Saved money by operating community within budget.
  • Directed [Number] staff members to ensure optimal productivity.
  • Oversaw repairs and enhancements by working closely with maintenance staff.
  • Drove tenant feedback to deliver information to management for corrective action.
  • Aided team during construction, interior renovation and property rehabilitation projects.
  • Monitored lease and renewal rental rates with leadership recommendations for change implementation.
  • Improved NOI through rent growth and expense management.
  • Successfully led team to opening of [Number] communities within [Number] months.
  • Tactfully settled neighborhood disputes with strong communication, negotiation and issue resolution skills.
  • Aided team during construction, interior renovations and property rehabilitation projects by handling [Task] and [Task].
  • Efficiently managed [Number]-person staff consisting of maintenance, activities and security personnel.
  • Mitigated regulatory risks by conducting pre- and post-rental unit inspections to determine applicable charges for damages and market readiness.
  • Kept HOA in good legal standing through proper documentation and implementation of required actions.
  • Partnered with maintenance to ensure [Number]% of vacant apartments are ready at all times.
  • Oversaw and successfully managed services and facility organization for [Type] community housing [Number] residents.
  • Increased renewal effective rent by [Number]% and effective rent [Number]%.
  • Ranked #[Number] for top revenue performance company-wide in FY[Number].
Education and Training
High School Diploma: , Expected in 05/2003
-
Millwood High School - Oklahoma City, OK
GPA:
Status -
Associate of Arts: , Expected in 05/2007
-
Rose State College - Oklahoma City, OK
GPA:
Status -
Certifications
  • Certified Associate in Project Management (CAPM)
,

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Resume Overview

School Attended

  • Millwood High School
  • Rose State College

Job Titles Held:

  • Community Manager
  • Property Manager
  • Property Manger

Degrees

  • High School Diploma
  • Associate of Arts

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