Resourceful and accomplished Office/Property Manager with extensive office operations and personnel organization expertise. I'm very personable and can capably maintain open lines of communication among owners, regionals, general managers, vendors, middle management and administrative staff, etc. I can also act as a receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed. "I can't" or "later" is not in my vocabulary. Knowledgeable of Yardi Voyager and Enterprise, Rent Roll, AMSI, One Site, Rent Maximizer, Yieldstar, OPS, Office 365, Vaultware, Power Point, Excel, Property Boss. Also resilient in Tax Credit, Bond and Conventional Property Management.
Microsoft Office proficiency
Meticulous attention to detail
Billing and coding
Dedicated team player
Strong interpersonal skills
Voted as a candidate for Assistant Manager of the year in 2015. Interview and my picture was taken at the Apartment Association of Tarrant County.
Increased office organization by developing a more efficient filing system and auditing, as well as customer database protocols. I have always been praised for my strong attention to detail, with exemplary customer service and awesome team-player attitude. There is not one person that does not smile while encountering a conversation with me. I also am known for delinquencies being closed out with 1% to nothing if there are monies that need be collected, as well as maintaining high occupancy and traffic volume for property/asset managing with "clean up" if need be. Able to be trained quickly and efficiently with will-power and want to be promoted fairly quickly.
02/2017 to 12/2017
Community ManagerCompany Name － City, State
Conducted apartment tours for potential tenants and answered any questions. Collected and kept careful records of rental payments. Oversaw and created budget for the community.
Assisted with management company operations, day-to-day tasks and relations with owners, vendors, corporate prospects, residents, etc. Handled customer complaints personally to verify they were properly handled. Wrote clear and concise owner's reports based on findings from quarterly financial statements. Scheduled make ready's as needed for prospects viewings and move in's while walking ready apartments to ensure cleanliness and readiness. Monitored common areas for cleanliness and safety.
09/2016 to 02/2017
ServerCompany Name － City, StateFacilitated working relationships with co-workers and customers. Within the time span of 3 months, I have maintained "Regulars" that only ask for me by name and are willing to wait if I do not have tables available at that present moment. I maintain a contagious smile that exhumes from ear to ear no matter the volume we encounter during the day. I also detail the inside and outside of the facility to ensure the customer gets the best visual experience as well as awesome customer service that will keep them coming back.
08/2013 to 08/2016
Community ManagerCompany Name － City, StateStarted as Assistant Manager and promoted to Manager while with this company. Made copies, sent faxes and handled all incoming and outgoing correspondence via e-mail, face-to-face or over the phone. I have organized files, developed spreadsheets, faxed reports and scanned documents if need be. My experience also includes knowledge and doing of daily, weekly and monthly reports and presentations. I am capable of managing the day-to-day responsibilities of, but not limited to: routing agreements to the designated/intended parties, contracts and invoices through the appropriate channels, receiving and distributing faxes and e mails in a timely manner, etc. I also am very skilled at receiving and screening a high volume of internal and external communications, including email and mail. Daily office operations, dispositions, filing of evictions, vendor and team relations played a huge role in my career. Helped in the process of interior and exterior renovations while with this company.
09/2010 to 04/2013
Community ManagerCompany Name － City, StateStarted as Assistant Manager and promoted to Community Manager fairly quickly throughout the duration of this company. Created and maintained spreadsheets using Excel functions, some power point, and word documents. Handled calculations to develop reports required for reporting to the company, owners, VP, regional, etc. Organized and audited files, developed spreadsheets, faxed reports and scanned documents. All daily routines accredited with position and all other positions required to run and stay "well oiled" as a community.
09/2009 to 09/2010
Assistant ManagerCompany Name － City, StateViewed apartments with owners/management, vendors, prospective residents. Also assisted with maintaining occupancy and delinquency while upholding day-to-day duties of my title and all aspects of interior and exterior relations. Required reports completed weekly, daily, and monthly as requested and found ways to better improve and or make easier tasks at hand. Filing, phones, faxing, relations, etc.
07/2007 to 09/2009
Community ManagerCompany Name － City, StateStarted as Assistant Manager and was promoted to Manager fairly quickly. Maintained excellent relations with vendors and co-workers. Reported directly to owners daily. Responsible for daily, weekly and monthly reports. Created yearly budget while with this team. Bank deposits, eviction court as needed. Vendor and customer relations. Strong points included relations, reporting, facilitating daily routines and tasks to get the job completed to the fullest. I turned this property from 71% occupied to 97% within 3 months.
11/2001 to 07/2007
Assistant ManagerCompany Name － City, StateFacilitated working relationships with co-tenants, co-workers and management. Created weekly and monthly reports and presentations. Reported directly to owners, management and co-management. Managed the day-to-day operations and executed calendar events for the company through Word and Power Point. Monthly reporting as well as daily, and weekly included through visual and face to face reporting. Filing of all paperwork, faxing, high volumes of phones and executing any project or task at hand in a timely manner with no exceptions.
04/2001 to 10/2002
Leasing ConsultantCompany Name － City, StateToured apartments with management and prospective clients. Assisted with weekly and monthly reports. Filing, phones, collecting of monies due for the month. Coordinated with upper management for resident and neighborhood functions to maintain great retention. Communicated and floated within 3 properties with the ability to multitask and meet deadlines of each community.
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