Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Hardworking Community Manager ready to bring 12+ years of experience to a new position with room for advancement. Able to improve properties and streamline operations for efficiency by marrying a hardworking, resourceful mindset with a friendly and open approach. Successful history of meeting occupancy and payment goals while improving community satisfaction. Deep understanding of resident preferences and business operations requirements.

  • Account management
  • Asset management
  • Financial budgeting and reporting
  • Customer relationship management
  • Daily operations management
  • Income and expense management
  • Financial budgeting and reporting
  • Market analysis
  • Team training/building
  • Knowledgeable in Yardi Voyager/7s/Plus, Payscan, LRO, On-Site, Radix, Conservice, ILM Lead Management, Rent Café, Grace Hill, GROW
  • Microsoft Office Suite
04/2019 to 03/2020 Community Manager J.F. Shea | Groveland, Fl,
  • Responsible for maintaining all aspects of community operations for 225-unit A+ mid-rise community with a staff of six employees.
  • Assessed deficiencies in maintenance procedures and streamlined daily team routines to maximize efficiency. Implemented staggered scheduling to reduce overall overtime expense and increase efficiency in service request turn-around.
  • Performed regular inspections on all buildings, common areas and vacant units; prioritizing capital improvement projects to address deferred maintenance and maximize community impact which resulted in increased resident retention and overall occupancy.
  • Presented recommendations based on sub-market seasonality to increase prospect traffic and occupancy to stabilize community at 94%.
  • Prepared comprehensive monthly reports, weekly reports, and market analysis reports.
  • Increased total monthly income by 1.5% over budget at year end and brought NOI to within 0.5% budget at a previously underperforming asset within 6 months.
  • Prioritized training of new employees to minimize turnover downtime while ensuring proper community coverage and consistent customer service experience.
10/2018 to 03/2019 Community Manager J.F. Shea | Rio Verde (North Scottsdale), Az,
  • Oversaw and successfully managed services and facility organization for Class A community housing 202 residents with a staff of five employees including one roving employee.
  • Assisted the Renovations team in the design and execution of a prototype unit.
  • Utilized historical knowledge of community and submarket patterns to provide comprehensive leasing and turnover analytics to forecast future trends and make marketing, rent and renewal rate recommendations.
  • Provided extensive knowledge of the community to my immediate supervisor, Project Manager and the President of Multi-family Investments to maximize revenue potential through the renovation process and ensure a comprehensive renovation package was executed that best fit the needs of the community and demographic.
  • Coordinated with the Executive Director of DC Ranch’s Home Owner’s Association and the City of Scottsdale to develop a plan to resolve flooding issues within the wash areas coming in to the community.
  • Assisted in the roll out of Yardi Mobile Maintenance.
04/2007 to 10/2018 Community Manager J.F. Shea | Aliso Viejo, Ca,
  • Maintained all aspects of community operations for a Class A 202-unit community with a staff of six employees.
  • Improved NOI through rent growth and expense management.
  • Tactfully settled resident disputes with strong communication, negotiation and issue resolution skills.
  • Oversaw repairs and enhancements by working closely with maintenance staff.
  • Reviewed and monitored all resident files to ensure accuracy with regular file audits.
  • Prepared comprehensive monthly reports, weekly reports, and market analytics reports.
  • Worked closely with the Executive Director of DC Ranch’s Community Council and Community Standards Specialist to develop guidelines within the association for multi-family residents as well as the responsibilities of the communities inside DC Ranch.
  • Increased economic occupancy and lowered exposure by restructuring and retraining staff and focusing on resident retention during peak seasons.
  • Successfully trained employees resulting in increased accuracy, efficiency, long term growth and advancement.
  • Identified and implemented low cost capital improvements projects to increase property values and resident retention.
  • Assisted in testing many new software programs prior to company-wide rollouts, providing invaluable feedback to ensure smooth transitions.
  • Selected to represent the company for Community Manager of the year in the 100-199 unit category for 2016 in the Arizona multi housing association Tributes Awards, with previous nominations for Team/Community of the year (twice) and Leasing Agent of the Year.
  • Previous experience managing 170-unit garden style asset, and account management for 660 unit student based asset.
Education and Training
Expected in Certifications/Licenses - Certified Apartment Manager (CAM) | , , GPA:
Expected in 05/2004 Associate of Applied Science | Massage Therapy The Bryman School, Phoenix, AZ, GPA:

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  • Certifications/Licenses - Certified Apartment Manager (CAM)
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