Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Hardworking Community Manager ready to bring 12+ years of experience to a new position with room for advancement. Able to improve properties and streamline operations for efficiency by marrying a hardworking, resourceful mindset with a friendly and open approach. Successful history of meeting occupancy and payment goals while improving community satisfaction. Deep understanding of resident preferences and business operations requirements.
04/2019 to 03/2020Community ManagerJ.F. Shea | Groveland, Fl,
Responsible for maintaining all aspects of community operations for 225-unit A+ mid-rise community with a staff of six employees.
Assessed deficiencies in maintenance procedures and streamlined daily team routines to maximize efficiency. Implemented staggered scheduling to reduce overall overtime expense and increase efficiency in service request turn-around.
Performed regular inspections on all buildings, common areas and vacant units; prioritizing capital improvement projects to address deferred maintenance and maximize community impact which resulted in increased resident retention and overall occupancy.
Presented recommendations based on sub-market seasonality to increase prospect traffic and occupancy to stabilize community at 94%.
Prepared comprehensive monthly reports, weekly reports, and market analysis reports.
Increased total monthly income by 1.5% over budget at year end and brought NOI to within 0.5% budget at a previously underperforming asset within 6 months.
Prioritized training of new employees to minimize turnover downtime while ensuring proper community coverage and consistent customer service experience.
10/2018 to 03/2019Community ManagerJ.F. Shea | Rio Verde (North Scottsdale), Az,
Oversaw and successfully managed services and facility organization for Class A community housing 202 residents with a staff of five employees including one roving employee.
Assisted the Renovations team in the design and execution of a prototype unit.
Utilized historical knowledge of community and submarket patterns to provide comprehensive leasing and turnover analytics to forecast future trends and make marketing, rent and renewal rate recommendations.
Provided extensive knowledge of the community to my immediate supervisor, Project Manager and the President of Multi-family Investments to maximize revenue potential through the renovation process and ensure a comprehensive renovation package was executed that best fit the needs of the community and demographic.
Coordinated with the Executive Director of DC Ranch’s Home Owner’s Association and the City of Scottsdale to develop a plan to resolve flooding issues within the wash areas coming in to the community.
Assisted in the roll out of Yardi Mobile Maintenance.
04/2007 to 10/2018Community ManagerJ.F. Shea | Aliso Viejo, Ca,
Maintained all aspects of community operations for a Class A 202-unit community with a staff of six employees.
Improved NOI through rent growth and expense management.
Tactfully settled resident disputes with strong communication, negotiation and issue resolution skills.
Oversaw repairs and enhancements by working closely with maintenance staff.
Reviewed and monitored all resident files to ensure accuracy with regular file audits.
Prepared comprehensive monthly reports, weekly reports, and market analytics reports.
Worked closely with the Executive Director of DC Ranch’s Community Council and Community Standards Specialist to develop guidelines within the association for multi-family residents as well as the responsibilities of the communities inside DC Ranch.
Increased economic occupancy and lowered exposure by restructuring and retraining staff and focusing on resident retention during peak seasons.
Successfully trained employees resulting in increased accuracy, efficiency, long term growth and advancement.
Identified and implemented low cost capital improvements projects to increase property values and resident retention.
Assisted in testing many new software programs prior to company-wide rollouts, providing invaluable feedback to ensure smooth transitions.
Selected to represent the company for Community Manager of the year in the 100-199 unit category for 2016 in the Arizona multi housing association Tributes Awards, with previous nominations for Team/Community of the year (twice) and Leasing Agent of the Year.
Previous experience managing 170-unit garden style asset, and account management for 660 unit student based asset.
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