Community Manager Resume Example
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COMMUNITY MANAGER
Summary
Hardworking Community Manager ready to bring 12+ years of experience to a new position with room for advancement. Able to improve properties and streamline operations for efficiency by marrying a hardworking, resourceful mindset with a friendly and open approach. Successful history of meeting occupancy and payment goals while improving community satisfaction. Deep understanding of resident preferences and business operations requirements.
Skills
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Experience
Community Manager / J.F. Shea - Groveland , Fl 05/2019 - 03/2020
- Responsible for maintaining all aspects of community operations for 225-unit A+ mid-rise community with a staff of six employees.
- Assessed deficiencies in maintenance procedures and streamlined daily team routines to maximize efficiency. Implemented staggered scheduling to reduce overall overtime expense and increase efficiency in service request turn-around.
- Performed regular inspections on all buildings, common areas and vacant units; prioritizing capital improvement projects to address deferred maintenance and maximize community impact which resulted in increased resident retention and overall occupancy.
- Presented recommendations based on sub-market seasonality to increase prospect traffic and occupancy to stabilize community at 94%.
- Prepared comprehensive monthly reports, weekly reports, and market analysis reports.
- Increased total monthly income by 1.5% over budget at year end and brought NOI to within 0.5% budget at a previously underperforming asset within 6 months.
- Prioritized training of new employees to minimize turnover downtime while ensuring proper community coverage and consistent customer service experience.
Community Manager / J.F. Shea - Rio Verde (North Scottsdale) , Az 11/2018 - 04/2019
- Oversaw and successfully managed services and facility organization for Class A community housing 202 residents with a staff of five employees including one roving employee.
- Assisted the Renovations team in the design and execution of a prototype unit.
- Utilized historical knowledge of community and submarket patterns to provide comprehensive leasing and turnover analytics to forecast future trends and make marketing, rent and renewal rate recommendations.
- Provided extensive knowledge of the community to my immediate supervisor, Project Manager and the President of Multi-family Investments to maximize revenue potential through the renovation process and ensure a comprehensive renovation package was executed that best fit the needs of the community and demographic.
- Coordinated with the Executive Director of DC Ranch's Home Owner's Association and the City of Scottsdale to develop a plan to resolve flooding issues within the wash areas coming in to the community.
- Assisted in the roll out of Yardi Mobile Maintenance.
Community Manager / J.F. Shea - Aliso Viejo , Ca 05/2007 - 11/2018
- Maintained all aspects of community operations for a Class A 202-unit community with a staff of six employees.
- Improved NOI through rent growth and expense management.
- Tactfully settled resident disputes with strong communication, negotiation and issue resolution skills.
- Oversaw repairs and enhancements by working closely with maintenance staff.
- Reviewed and monitored all resident files to ensure accuracy with regular file audits.
- Prepared comprehensive monthly reports, weekly reports, and market analytics reports.
- Worked closely with the Executive Director of DC Ranch's Community Council and Community Standards Specialist to develop guidelines within the association for multi-family residents as well as the responsibilities of the communities inside DC Ranch.
- Increased economic occupancy and lowered exposure by restructuring and retraining staff and focusing on resident retention during peak seasons.
- Successfully trained employees resulting in increased accuracy, efficiency, long term growth and advancement.
- Identified and implemented low cost capital improvements projects to increase property values and resident retention.
- Assisted in testing many new software programs prior to company-wide rollouts, providing invaluable feedback to ensure smooth transitions.
- Selected to represent the company for Community Manager of the year in the 100-199 unit category for 2016 in the Arizona multi housing association Tributes Awards, with previous nominations for Team/Community of the year (twice) and Leasing Agent of the Year.
- Previous experience managing 170-unit garden style asset, and account management for 660 unit student based asset.
Education and Training
Certifications/Licenses - Certified Apartment Manager (CAM)
The Bryman School - City05/2004Associate of Applied Science: Massage Therapy
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Resume Overview
School Attended
- The Bryman School
Job Titles Held:
- Community Manager
Degrees
- Certifications/Licenses - Certified Apartment Manager (CAM)
The Bryman School - City 05/2004 Associate of Applied Science : Massage Therapy
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