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Community Manager Resume Example

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COMMUNITY MANAGER
Professional Summary
Versatile Property Manager who brings an excellent blend of people skills and an ability to implement and enforce property rules and regulations effectively.
Personal Information
Over 7 years of experience in Property Management, specializing in negotiating, leading, training, directing & managing. Accomplished great things in my career; 100% occupancy, no delinquent accounts (in Feb. 2016) 98% shopping score, collecting over $50,000 in past dues (within 60 day time period). Was promoted from Leasing Consultant to Leasing Ambassador in 6 short months. Was also promoted from Administrative Assistant to On-Site Association Manager in less then a year (8 months). Went from managing 11 different A+ communities to 30 different communities including million dollar homes in both OR & WA in 30 different counties & over 1,200 homes.
Skills

    Microsoft Office (10+ years)

    Excel (10+ years)

    Yardi 

    Yardi Voyager 

    Onsite 

    AMSI 

    Property Management 

    Customer Service 

    Sales 


  • Customer service-focused
  • Budgeting
  • Community Associations Institute (CAI) member
  • Financial budgeting and reporting
  • Adaptable
  • Complex problem solving
  • Exceptional oral and written communication skills
  • Entrepreneurial
  • Residential Property Managers (NARPM) member
Work History
Community Manager08/2016 to Current
Blue Mountain Community Management – Beaverton, OR
  • Currently managing 30 HOA Communities, conducting board meetings, processing invoices, generating year end budgets, defusing disgruntled board members or home owners, pro active in problem solving, working directly with maintenance, compliance & accounting department.
  • Filing for collections & placing liens on property.

Assistant Manager10/2015 to 03/2016
Greystar – Portland, OR
  • Managed an upscale Lease up, "A" property, mid rise building in "The Pearl District", 177 units, built in September 2014, posted daily deposit, created weekly delinquency reports in Excel, obtained 0 balance for delinquency report for the month of Feb.
  • in 2016, collected unpaid rent and fees, supervised staff members in the absence of the property manager, leased apartments, posted invoices and prepared final move out paperwork for move out deposit.

Work Coordinator05/2013 to 08/2015
D&L Oil Tools – Tulsa, OK
  • Temporary job promoted to a permanent position in only 4 months.
  • Creating worker orders with accuracy.
  • Quickly distributing & communicating to various different departments.
  • Scanning and filing work orders once completed.
  • Organizing files & maintaining in an orderly fashion.

Administrative Assistant promoted to On-site Manager04/2012 to 08/2013
Central Park H.O.A. Association – Tulsa, OK
  • promoted to On-site Manager Managed up rise condominium buildings in Downtown Tulsa, built in the 1970's, "C-" property, 425 units, supervised staff and security patrol service, posted daily deposit, collected over $50,000 in back dues, collected monthly dues from owners, filed liens on unpaid dues at city courthouse, prepared minutes for monthly board meetings, presented bids for constructive work to board members for approval.


Sales04/2011 to 01/2012
Windstream Communications – Broken Arrow, OK
  • Outside Sales position In the city of Broken Arrow, OK territory.
  • Traveled out of town on occasion.
  • Assisted customers in connection with phone service, Dish network & high speed internet.
  • Was Second in Top Sales out of team of 7.

Leasing Consultant promoted to Leasing Ambassador04/2009 to 01/2011
Riverstone – Charlotte, NC
  • Leased, "B+" property, garden style apartments, 15 year old property, 265 units, prepared lease renewals, walk through on move in & move outs, attended monthly marketing meetings, posted on Craig's list (3x) daily, maintained Facebook account, prepared move in gifts and planned fun filled resident events.

Consultant Promoted to Team Leader01/2004 to 05/2006
Mary Kay Inc – Beaverton, OR
  • Top in sales & Top Recruiter out of 25 in my unit.
  • Sold products & recruited 5 new team in 3 short months.
  • Led a team that was Top in Sales.
  • Was on target for receiving a free car in March 2004.

Owner/President12/2001 to 08/2004
Kaily & Friends Daycare – Beaverton, OR
  • Owned my own business caring for up to 10 children in my home.
  • Ages infancy to school aged.
  • Prepared educational curriculum & created fun craft projects.
  • Provided healthy snacks & meals.
  • Supervised outdoor playtime.
  • Certified through the State of Oregon with required accredited hours accomplished.
  • Obtained Food Handlers card.
  • CPR Certified.
  • Enrolled in the State of Oregon Food Program.
  • Certified to care for children in DHS.

Leasing Consultant08/1999 to 10/2001
BRE Properties – Portland, OR
  • Leased garden style apartments, "C" property, 285 units, achieved shop report of 98%, obtained 100% occupancy, planned fun filled residential events, walk through for move in & move outs, prepared lease renewals, posted daily deposits, audited files, created daily reports and weekly marketing reports.

Education
High School Diploma: Morristown Community College-

  • Continuing education in Real Estate
  • Building Maintenance and Tenant Relations coursework
  • Coursework in Human Resources Management
  • Seminar on Marketing and Sales Management
  • Coursework in Property Management
  • Facilities Operation and Maintenance Management coursework



High School Diploma: Gladstone High School- Gladstone, OR
Affiliations
February 2017 to Present Member of CAI to further my education in Community Association Management. I have completed my M-100.
Additional Information
  • AWARDS
  • Zero Delinquency February 2016
  • Achieved $0 Delinquencies for the month of February in 2016. I collected all past dues. Every account was current. 177 units
  • Top Recruiter March 2004 Went from Consultant to Top Recruiter in 3 short months, recruiting 5 team members. I was Top Recruiter in my unit of 25 Consultants in my district.
  • 98% Shopping Score December 1999 Accomplished high score of 98% on a secret shopping score that evaluates leasing presentations through BRE Properties.
  • 100% Occupancy August 1999 Completely leased 285 homes. Tops in our Regional Managers Portfolio.
  • Second Place in Top Sales October 2011 Second in Top Sales out of 7 Team members at Windstream Communications.
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Resume Overview

Companies Worked For:

  • Blue Mountain Community Management
  • Greystar
  • D&L Oil Tools
  • Central Park H.O.A. Association
  • Windstream Communications
  • Riverstone
  • Mary Kay Inc
  • Kaily & Friends Daycare
  • BRE Properties

School Attended

  • Morristown Community College
  • Gladstone High School

Job Titles Held:

  • Community Manager
  • Assistant Manager
  • Work Coordinator
  • Administrative Assistant promoted to On-site Manager
  • Sales
  • Leasing Consultant promoted to Leasing Ambassador
  • Consultant Promoted to Team Leader
  • Owner/President
  • Leasing Consultant

Degrees

  • High School Diploma :
    High School Diploma :

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