Quality-minded Community Manager eager to support business and resident needs for Greystar Management by leveraging 14 years of experience and strong administrative expertise. Adept at keeping residents engaged and happy with a strong sense of community.
Skills
Income and expense management
Daily operations management
Financial budgeting and reporting
Maintenance knowledge- CPO Certified
Team training
OneSite, Yardi, Entrata, LRO, & Yield Star
Customer relationship management
Payment processing
Conflict handling
Knowledge of leasing and market conditions
Sales and marketing
Microsoft Office
Multi-family property management
Experience
12/2018 to Current
Community ManagerLoop Earplugs – New York, NY,
Efficiently managed 6-10 person staff consisting of maintenance & leasing office personnel.
Aided team during, interior renovations and property rehabilitation projects.
Boosted tenant retention by addressing issues to achieve speedy resolution.
Partnered with maintenance to ensure above 75% of vacant apartments are ready at all times.
Increased resident retention from 33% to 69%.
Improved NOI through rent growth and expense management.
Performed regular inspections on all buildings, common areas and vacant units, identifying necessary repairs.
Automated office operations, managing client correspondence, record tracking, budgeting, and data communications.
Oversaw repairs and enhancements by working closely with maintenance staff.
Recommended property improvements based on detailed evaluations of current property conditions.
Supervised 6-10 employees effectively by executing employee relations, ongoing training and coaching on best practices and protocol, and performance reviews.
Drove facility growth and increased resident morale by planning special activities.
Saved money by operating community within budget.
Supported senior leadership by delivering annual budget and monthly variance reports for corrective action planning.
Increased Rent Growth.
Positive record with increasing occupancy & 60 day trend. Maintaining above occupancy budget.
Increased & maintain Online Reputation Score.
Fully trained Assistant Community Manager to be promoted to Community Manager
12/2017 to 12/2018
Assistant Community ManagerAspen Square Management – Springfield, MA,
Collected residents' monthly rent payments, recorded transaction details and submitted bank deposits promptly to ensure availability of operating funds.
Streamlined workflow and reporting processes through creation and implementation of new document control and filing systems.
Decreased delinquency from 10% to 0% through Dec 2017 to Dec 2018.
Directed collection of more than $600,000 in monthly income with consistently high payment rates.
Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
Inspected property once a week, took pictures and wrote reports regarding findings for submission to respective team member.
Escalated critical issues to property manager to ensure immediately resolution.
Encouraged prospective tenants to fill out applications after property tours.
Responded quickly to concerns regarding community from prospective and current residents.
Contacted and followed up with tenants on renewal notices. Renewal retention percentage was increased from 45%-78% through Dec 2017 to Dec 2018.
Settled tenant conflicts in the most effective manner possible.
Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
03/2013 to 03/2016
Assistant Community ManagerAspen Square Management – Topeka, KS,
Acting Property Manager in the absence of the Property Manager.
Prepare Income Forecast due to Asset Manager on a weekly basis.
Schedule weekly make-ready board.
Prepare & send renewal letters with appropriate increases.
Oversaw marketing/leasing staff to ensure that management's goals were met.
Application Management.
Walk all move outs and assess damages.
Assist with resident relations/retention.
Ensure all maintenance requests were completed and closed out in a timely manner.
Accounts payable and receivables.
Aggressive collection efforts and eviction/WRIT enforcement.
Approved and ensured compliance of all move-in, renewal and move out files.
11/2006 to 03/2013
Leasing - Assistant Community ManagerGreystar Real Estate Partners LLC – City, STATE,
Collected residents' monthly rent payments, recorded transaction details and submitted bank deposits promptly to ensure availability of operating funds.
Drafted and composed correspondence to applicants and residents, including notifications determining residential eligibility.
Tracked and monitored office supply inventory to restock and purchase new items, including sourcing and selecting best price suppliers.
Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
Maintained thorough, accurate and compliant records for internal and regulatory audits.
Maintained high customer approval rating as result of dynamic service, exemplary support and interpersonal communication.
Prepared lease paperwork and obtained signatures and first payments from new residents.
Escalated critical issues to property manager to ensure immediately resolution.
Developed strong, professional relationships with all residents and vendors by initiating collaboration and delivering exemplary service and engagement.
Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
Streamlined workflow and reporting processes through creation and implementation of new document control and filing systems.
Education and Training
Expected in 05/2002
High School Diploma: J. W. Nixon High School - Laredo, TX, GPA:
Activities and Honors
Significant experience in leadership, customer service, and administration.
Exceptionally motivated self-starter with creative problem-solving abilities.
Hard working, loves a challenge and a result-driven achiever with effective team
leadership skills.
Highly flexible, adapting to all environments who works better under pressure
and in a multi-tasking atmosphere.
Accomplishments
Managed to increase occupancy from 89% to 98% in 14 months.
Increased our reputation management score from below industry standard of 748 to above standard 810.
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