Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset.
Skills
Payment Management
Facility Repair Reporting
Tenant and Eviction Laws
Property tours and inspections
Daily operations oversight
Amenities Expertise
Strong Communication Skills
Budgeting
Marketing and Advertising
Social Media
Staff Management
Leasing and Sales
Conflict Handling
Vendor management
Client service and support
Administrative support
Meeting participation
Administrative abilities
Property Inspections
Critical thinking
Customer service
Excellent work ethic
Adaptability
Computer skills
Work History
07/2020 to Current
Community ManagerLoop Earplugs – New York, NY,
Worked with maintenance staff to complete timely repairs and enhancements.
Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
Collected rental payments from residents and kept meticulous records of delinquent accounts.
Managed community within established cost constraints.
Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
Received and processed resident payments, and updated system accounts with latest information.
Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
Contacted correct individuals to perform repairs and maintenance to obtain immediate resolutions.
10/2019 to 05/2020
Customer Service AssociateDesert Diamond Casino – Ajo, AZ,
Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Answered customer questions about products and services, helped locate merchandise and promoted key items.
Answered customer telephone calls promptly to avoid on-hold wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Delivered prompt service to prioritize customer needs.
Answered customer questions about product availability and shipment times.
Assisted call-in customers with questions and orders.
Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
04/2019 to 08/2019
Call Center AgentState Of North Carolina – Wilkesboro, NC,
Resolved customer complaints and addressed emergency requests and needs.
Responded to customer requests for products, services and company information.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Documented and detailed calls and complaints using call center's CRM database.
Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Answered up to 50-60 incoming calls in busy, fast-paced global call center.
Educated customers on current promotions, upgrades or new offerings available under current plan.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Engaged in continuous learning and development opportunities to promote continued performance improvement.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Researched issues through identification of similar past problems and recommended most appropriate solution.
04/2018 to 04/2019
CashierJoe's Auto Parks – Orlando, FL,
Assisted customers by answering questions and fulfilling requests.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Assisted cashier team with resolving problems and maintaining efficiency.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Reviewed weekly sales ads and monitored price changes.
Education
Expected in 06/2019
High School Diploma: Kentwood High School - Covington, WA GPA:
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