Community Manager Resume Example
Versatile Community Manager with successful history of meeting occupancy and payment goals while improving community satisfaction. Deep understanding of resident preferences and business operations requirements.
Resourceful Community Manager with thirty-two years of experience in property management, staff supervision, sales and marketing efforts, and contract development. Expert at driving occupancy rates and securing long-term tenancy. Results-driven leader seeking to leverage dynamic background into housing management opportunities.
Quality-minded Community Manager eager to support business and resident needs for Home First Communities by leveraging thirty-two years of experience and strong administrative expertise. Adept at keeping residents engaged and happy with a strong sense of community.
Focused Community Manager promoting a background in conflict resolution and quick decision making. Possessing the skills needed to ensure a peaceful, safe community. Looking to tackle new challenges with an organization that appreciates talents in public relations and marketing.
Personable individual boasting a career involved with administrating policies and procedures, overseeing personnel and getting tasks done on time. A smart Community Manager known for working well with all personalities while promoting a positive outlook for both employees and residents.
Experienced Community Manager offering demonstrated track record of success in setting up and finalizing lease agreements. Detail-oriented, organized and self-motivated professional able to build and strengthen owner, company and government agency relationships. Prepared to offer expertise to dynamic, fast-paced position with opportunity to make lasting impacts on company success.
Property Manager focused on satisfying tenants and maintaining high occupancy rates. Reports any major issues to property owners and takes initiative in finding workable solutions.
Skilled property management professional experienced overseeing operational aspects, tenant relations, office management and maintenance coordination. Successful balancing tenants rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities.
As if I haven't said it enough, I am bringing 32 years of quality housing management with me...
Finally, my motto is "Do The Right Thing!" While not everyone is right, everyone HAS the RIGHT to be heard and truly listened to. Then, in the end, we must do the right thing!
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Relay Resources – Sherwood , OR
- Performed regular inspections on all buildings, common areas and vacant units, identifying necessary repairs
- Increased renewal effective rent by 5 % and effective rent 17%
- Tactfully settled neighborhood disputes with strong communication, negotiation and issue resolution skills
- Controlled quality assurance practices by inspecting apartments and grounds to execute superior standards of cleanliness and aesthetic appearance
- Monitored lease and renewal rental rates with leadership recommendations for change implementation
- Oversaw and successfully managed services and facility organization for Low Income Housing Tax Credit community housing 160 residential townhomes for the past 12 months
- When I started in July 2018 with my current position, there was over $220,000 in delinquency. We currently stand at $6,500 in delinquency
- Went from 80% occupancy to 95% occupancy within 5 months
- Boosted tenant retention by addressing issues to achieve speedy resolution
- Mitigated regulatory risks by conducting pre- and post-rental unit inspections to determine applicable charges for damages and market readiness
- Efficiently managed anywhere from 2 to 8 person staff consisting of maintenance, activities and security personnel
- Gained tenant satisfaction by accurately managing telephone inquiries, setting appointments, showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs
- Used communication, negotiation and problem-solving skills to settle neighborhood disputes
- Improved NOI through rent growth and expense management
Relay Resources – West Linn , OR
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals
- Oversaw and successfully managed services and facility organization for Section 8 Senior community housing and Low Income Housing Tax Credit community housing for over 1,500 residents over a 31 year period
- Partnered with maintenance to ensure 100 % of vacant apartments are ready at all times
- Oversaw repairs and enhancements by working closely with maintenance staff
- Directed anywhere from 2 to 8 staff members to ensure optimal productivity over a 31 year period
- Boosted tenant retention by addressing issues to achieve speedy resolution
- Tactfully settled neighborhood disputes with strong communication, negotiation and issue resolution skills
- Promoted assurance of quick repairs and fixes for issues by immediately notifying proper contacts and determining estimated times of arrival
- Drove tenant feedback to deliver information to management for corrective action
- Monitored lease and renewal rental rates with leadership recommendations for change implementation
- Recommended property improvements based on detailed evaluations of current property conditions
- Supervised 6 substantial rehabs to 858 Section 8 and Low Income Housing Tax Credit units totalling over $20 million dollars
- Updated resident accounts with latest personal information and recent payments
- Used communication, negotiation and problem-solving skills to settle neighborhood disputes
- Saved money by operating community within budget
- Supported senior leadership by delivering annual budget and monthly variance reports for corrective action planning
- Performed regular inspections on all buildings, common areas and vacant units, identifying necessary repairs
- Stayed up to date on legal needs and ensured the housing agencies remained in good standing through collecting documentation and implementing changes
- Entered invoices in a timely manner insuring proper payment standards
- Excellent communication with legal to ensure timely collection of past due rental accounts
Holloway Real Estate - City, State
Southwestern Michigan College - City
- Major in Business Administration
Marcellus High School - City
I have my Michigan Sales License, required to sign leases in Michigan.
- Daily operations management
- Microsoft Word, Excel, most property management software proficiency
- Financial budgeting and reporting
- Income and expense management
- Conflict handling
- Understanding of amenities
- Customer relationship management
- Administrative skills
- Maintenance knowledge
- Strong communication skills
- OneSite, Yardi
- Tenant and eviction laws
- Maintenance oversight
Company Name – City, State
- Performed regular inspections on all buildings, common areas and vacant units, identifying necessary repairs
- Increased renewal effective rent by 5 % and effective rent 17%
- Tactfully settled neighborhood disputes with strong communication, negotiation and issue resolution skills
- Controlled quality assurance practices by inspecting apartments and grounds to execute superior standards of cleanliness and aesthetic appearance
- Monitored lease and renewal rental rates with leadership recommendations for change implementation
- Oversaw and successfully managed services and facility organization for Low Income Housing Tax Credit community housing 160 residential townhomes for the past 12 months
- When I started in July 2018 with my current position, there was over $220,000 in delinquency. We currently stand at $6,500 in delinquency
- Went from 80% occupancy to 95% occupancy within 5 months
- Boosted tenant retention by addressing issues to achieve speedy resolution
- Mitigated regulatory risks by conducting pre- and post-rental unit inspections to determine applicable charges for damages and market readiness
- Efficiently managed anywhere from 2 to 8 person staff consisting of maintenance, activities and security personnel
- Gained tenant satisfaction by accurately managing telephone inquiries, setting appointments, showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs
- Used communication, negotiation and problem-solving skills to settle neighborhood disputes
- Improved NOI through rent growth and expense management
Company Name – City, State
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals
- Oversaw and successfully managed services and facility organization for Section 8 Senior community housing and Low Income Housing Tax Credit community housing for over 1,500 residents over a 31 year period
- Partnered with maintenance to ensure 100 % of vacant apartments are ready at all times
- Oversaw repairs and enhancements by working closely with maintenance staff
- Directed anywhere from 2 to 8 staff members to ensure optimal productivity over a 31 year period
- Boosted tenant retention by addressing issues to achieve speedy resolution
- Tactfully settled neighborhood disputes with strong communication, negotiation and issue resolution skills
- Promoted assurance of quick repairs and fixes for issues by immediately notifying proper contacts and determining estimated times of arrival
- Drove tenant feedback to deliver information to management for corrective action
- Monitored lease and renewal rental rates with leadership recommendations for change implementation
- Recommended property improvements based on detailed evaluations of current property conditions
- Supervised 6 substantial rehabs to 858 Section 8 and Low Income Housing Tax Credit units totally over $20 million dollars
- Updated resident accounts with latest personal information and recent payments
- Used communication, negotiation and problem-solving skills to settle neighborhood disputes
- Saved money by operating community within budget
- Supported senior leadership by delivering annual budget and monthly variance reports for corrective action planning
- Performed regular inspections on all buildings, common areas and vacant units, identifying necessary repairs
- Stayed up to date on legal needs and ensured the housing agencies remained in good standing through collecting documentation and implementing changes
- Entered invoices in a timely manner insuring proper payment standards
- Excellent communication with legal to ensure timely collection of past due rental accounts
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Resume Overview
School Attended
- Holloway Real Estate
- Southwestern Michigan College
- Marcellus High School
Job Titles Held:
- Community Manager
Degrees
- Real Estate Sales Person License : Real Estate , 2019
Associate of Applied Science : Business Administration , 1989
High School Diploma : 1982
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