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Community Manager Resume Example

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COMMUNITY MANAGER
Professional Summary

Outgoing professional with background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.

Smooth and efficient Executive Administrative Assistantwith experience-enhancing executive productivity and improving business operations. Exceed expectations for maximizing group performance and overseeing efficient calendars. Operate well with minimal supervision to meet demanding objectives.

Skills
  • Issue resolution
  • Amenities expertise
  • Daily operations oversight
  • Administrative abilities
  • Client service and support
  • Workplace safety
  • Vendor management
  • Database management
  • Staff management
  • Administrative support
  • Property management
  • Payment management
  • Proficient in Microsoft Office Suite
Work History
Community Manager01/2011 to Current
Regus – New York, New York
  • Effectively managed team of (1)employee, including maintenance and activities personnel.
  • Supervised facilities and services for 175 office community residents.
  • Collected rental payments from residents and kept meticulous records of delinquent accounts.
  • Worked with maintenance teams to keep 30% of open residences ready for viewing.
  • Resolved tenant issues quickly and increased tenant retention by 86%.
  • Streamlined operations by communicating efficiently with clients, keeping meticuous records, budget management and internal collaboration.
  • Received and processed resident payments, and updated system accounts with latest information.
  • Inspectedvacant offices and common areas regularly to identify repairs needing immediate attention.
  • Evaluated property conditions and recommended improvements.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Increased office organization by creating filing systems and managing confidential information carefully.
  • Managed community within established cost constraints.
  • Gained feedback useful in collaborating with business leaders to devise solutions.
  • Met with tenants to gather information and develop effective solutions.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Collaborated with Operations Director and Sales Director during property projects, including interior renovations and construction.
Executive Assistant/Administrative Assistant10/2007 to 12/2009
Swiss Post Agency – New York, NY
  • Managed external contacts for CEO and kept track of periodic communication needed for priority contacts.
  • Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.
  • Managed Principal's complex and frequently changing travel arrangements and coordinated pre-planning of trips.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Updated executives on changing business needs by thoroughly documenting internal and client meetings.
  • Allocated executive tasks and managed complex calendars and administrative functions.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
  • Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
  • Managed travel itineraries and logistics for accommodations for over 11 employees.
  • Maintained confidential, administrative support to executive team and members of board of directors.
  • Reconciled and processed expense reports for 11 internal and field personnel, including executives and consultants.
Executive Assistant/Supervisor of Installaers10/2005 to 07/2007
EvensonBest LLC – New York, NY
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Received incoming calls and messages and addressed or triaged phone requests.
  • Documented meeting minutes and distributed to staff to facilitate follow-up and permanent record.
  • Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
  • Updated executives on changing business needs by thoroughly documenting internal and client meetings.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.
  • Scheduled appointments and handled calendars for senior leadership.
  • Located and attached appropriate files to incoming correspondence requiring replies.
  • Handled all scheduling and logistics planning for all major furniture installations.
Haworth09/2002 to 06/2005
Haworth – New York, NY
  • Functioned as backup in areas of sales, support, and services.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Fielded customer questions to provide information about products, availability and pricing.
  • Maintained records related to sales, returns and inventory availability.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Offered departmental administrative support.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Education
Bachelor of Science: Liberal Arts And General StudiesExpected in 05/2020Southern New Hampshire University- Hooksett, NH
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Resume Overview

Companies Worked For:

  • Regus
  • Swiss Post Agency
  • EvensonBest LLC
  • Haworth

School Attended

  • Southern New Hampshire University

Job Titles Held:

  • Community Manager
  • Executive Assistant/Administrative Assistant
  • Executive Assistant/Supervisor of Installaers
  • Haworth

Degrees

  • Bachelor of Science : Liberal Arts And General Studies Expected in 05/2020

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