Community Manager Resume Example
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COMMUNITY MANAGER
Professional Summary
Ambitious, energetic and experienced community manager with history of success. As a community manager, I pride in cultivating and supporting tenant relationships, leading to high occupancy rates, minimal turnover, and long term relationships with clients, vendors and employees.
Skills
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Work History
Relay ResourcesCommunity Manager//Beaverton City Library , OR//April 2017 to Current
- Constructed and implemented policies and procedures for site staff of 6.
- Steadily increased occupancy during nearby lease ups.
- Effectively reduced delinquency less than 3%.
- Orchestrated a property overhaul to include over due invoices, inspections, file audits, staff training, and gaining resident and ownership trust.
- Maintain tenant and vendor files and contact lists along with maintaining emergency procedures, guideline manuals, etc.
- Exceeded standards of customer expectations and satisfaction through effective and sound judgment.
- Analyzed annual budget, monthly financial reporting / variance explanations.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
- Meeting and / or exceeding company goals and establishing long term client.
- Responsible for new lease approvals while monitoring lease renewals to assure notices were sent to the residents in a timely manner.
- Planned monthly resident retention activities and or renewal functions.
- Prepared Marketing Plans.
- Maintained monthly budget and prepared bonus summaries, month end reports and leasing summaries.
- Utilized my management skills to train, motivate and empower my staff to reach their goals and those of the property
- Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Evaluated property conditions and recommended improvements.
Relay ResourcesCommunity Manager//Beaverton Safety Building , OR//July 2015 to April 2017
- Residential Executed the properties marketing plan and maximized use of the marketing software increasing prospect traffic weekly.
- Collected revenue decreasing delinquency from $30K the first month to consistently maintaining delinquency less than 3% on a monthly basis.
- Primarily responsible for resident rents, deposits, fees, and file management.
- Increased occupancy from 89% to 96%.
- Consistently reached monthly budget and collection goals.
- Developed internal procedures to maintain property accountability in accordance with regulations and procedures.
- Prepared / analyzed annual budget, monthly financial reporting / variance explanations.
- Meeting and / or exceeding company goals and establishing long term client / tenant relations.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Received and processed resident payments, and updated system accounts with latest information.
- Worked with maintenance staff to complete timely repairs and enhancements.
Aspen Square ManagementAssistant Community Manager //Shawnee , KS
- Support, including email and telephone coverage, service scheduling, appointments and inspections, calendar management, contact management, vendor account management, lease setup, tenant.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Received and processed resident payments, and updated system accounts with latest information.
- Evaluated property conditions and recommended improvements.
- Resolved tenant issues quickly and increased tenant retention.
- Collaborated with Community Manager, Maintenance Supervisor and vendors during property projects, including interior renovations and construction.
- Managed community within established cost constraints.
Bh ManagementLeasing Consultant //Denton , TX//July 2011 to April 2013
- Managed all aspects of customer service, including greeting clients, showing apartments, preparing leases and resolving resident issues.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Invited prospects to fill out application upon completion of property tour.
- Inspected properties before and after new tenant move-ins to efficiently schedule maintenance, cleaners and other services.
- Verified tenant incomes and other information before accepting lease applications, working closely with Leasing Manager to maintain accuracy.
- Helped clients find leases to suit all kinds of needs such as handicapped access, pet-friendly locations and one-story configurations.
- Validated rental eligibility verification process.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
Software Skills
Current software knowledge: Yardi Voyager and Voyager Plus (CRM), Yieldstart, LRO, Rooof RentCafe, Compliance Depot, Workday, UltiPro, Word, Excel Powerpoint and Outlook 365
Education
Bachelor of Science - Business ManagementThe University of Phoenix//City//2008
Management Companies
Pinnacle / Cushman & Wakefield: 03/2020 - Currently
Bell Partners Inc.: 08/2018-03/2020
Avenue5 Residential: 11/201607/2018
Greystar: 08/200811/2016
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Resume Strength
- Completeness
- Word choice
- Measurable results
- Strong summary
Resume Overview
School Attended
- The University of Phoenix
Job Titles Held:
- Community Manager
- Assistant Community Manager
- Leasing Consultant
Degrees
- Bachelor of Science - Business Management
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