Community Manager Resume Example Company Name

COMMUNITY MANAGER

Professional Summary

Ambitious, energetic and experienced community manager with history of success. As a community manager, I pride in cultivating and supporting tenant relationships, leading to high occupancy rates, minimal turnover, and long term relationships with clients, vendors and employees.

Skills

Daily operations oversight
Property tours and inspections
Strong Communication Skills
Staff Management
Ability to work under pressure
Decision making and conflict handling
Time management

Self-motivation
Leadership
Adaptability
Active listening
Work ethic
Attention to detail
Meeting participation

Work History

Company NameCommunity Manager//City, State//April 2017 to Current

Constructed and implemented policies and procedures for site staff of 6.
Steadily increased occupancy during nearby lease ups.
Effectively reduced delinquency less than 3%.
Orchestrated a property overhaul to include over due invoices, inspections, file audits, staff training, and gaining resident and ownership trust.
Maintain tenant and vendor files and contact lists along with maintaining emergency procedures, guideline manuals, etc.
Exceeded standards of customer expectations and satisfaction through effective and sound judgment.
Analyzed annual budget, monthly financial reporting / variance explanations.
Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
Meeting and / or exceeding company goals and establishing long term client.
Responsible for new lease approvals while monitoring lease renewals to assure notices were sent to the residents in a timely manner.
Planned monthly resident retention activities and or renewal functions.
Prepared Marketing Plans.
Maintained monthly budget and prepared bonus summaries, month end reports and leasing summaries.
Utilized my management skills to train, motivate and empower my staff to reach their goals and those of the property
Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
Evaluated property conditions and recommended improvements.

Company NameCommunity Manager//City, State//July 2015 to April 2017

Residential Executed the properties marketing plan and maximized use of the marketing software increasing prospect traffic weekly.
Collected revenue decreasing delinquency from $30K the first month to consistently maintaining delinquency less than 3% on a monthly basis.
Primarily responsible for resident rents, deposits, fees, and file management.
Increased occupancy from 89% to 96%.
Consistently reached monthly budget and collection goals.
Developed internal procedures to maintain property accountability in accordance with regulations and procedures.
Prepared / analyzed annual budget, monthly financial reporting / variance explanations.
Meeting and / or exceeding company goals and establishing long term client / tenant relations.
Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
Received and processed resident payments, and updated system accounts with latest information.
Worked with maintenance staff to complete timely repairs and enhancements.

Company NameAssistant Community Manager //City, State

Support, including email and telephone coverage, service scheduling, appointments and inspections, calendar management, contact management, vendor account management, lease setup, tenant.
Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
Received and processed resident payments, and updated system accounts with latest information.
Evaluated property conditions and recommended improvements.
Resolved tenant issues quickly and increased tenant retention.
Collaborated with Community Manager, Maintenance Supervisor and vendors during property projects, including interior renovations and construction.
Managed community within established cost constraints.

Company NameLeasing Consultant //City, State//July 2011 to April 2013

Managed all aspects of customer service, including greeting clients, showing apartments, preparing leases and resolving resident issues.
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Invited prospects to fill out application upon completion of property tour.
Inspected properties before and after new tenant move-ins to efficiently schedule maintenance, cleaners and other services.
Verified tenant incomes and other information before accepting lease applications, working closely with Leasing Manager to maintain accuracy.
Helped clients find leases to suit all kinds of needs such as handicapped access, pet-friendly locations and one-story configurations.
Validated rental eligibility verification process.
Resolved conflicts between tenants regarding noise, encroachments and parking.

Software Skills

Current software knowledge: Yardi Voyager and Voyager Plus (CRM), Yieldstart, LRO, Rooof RentCafe, Compliance Depot, Workday, UltiPro, Word, Excel Powerpoint and Outlook 365

Education

Bachelor of Science - Business ManagementThe University of Phoenix//City//2008

Management Companies

Pinnacle / Cushman & Wakefield: 03/2020 - Currently

Bell Partners Inc.: 08/2018-03/2020

Avenue5 Residential: 11/201607/2018

Greystar: 08/200811/2016

Resume Overview

School Attended

The University of Phoenix

Job Titles Held:

Community Manager
Assistant Community Manager
Leasing Consultant

Degrees

Bachelor of Science - Business Management

Community Manager Resume Example

Resume Score: 80%

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