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Community Manager Resume Example

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COMMUNITY MANAGER
Professional Summary

Ambitious, energetic and experienced community manager with history of success. As a community manager, I pride in cultivating and supporting tenant relationships, leading to high occupancy rates, minimal turnover, and long term relationships with clients, vendors and employees.

Skills
  • Daily operations oversight
  • Property tours and inspections
  • Strong Communication Skills
  • Staff Management
  • Ability to work under pressure
  • Decision making and conflict handling
  • Time management
  • Self-motivation
  • Leadership
  • Adaptability
  • Active listening
  • Work ethic
  • Attention to detail
  • Meeting participation
Work History
Relay ResourcesCommunity Manager//Beaverton City Library , OR//April 2017 to Current
  • Constructed and implemented policies and procedures for site staff of 6.
  • Steadily increased occupancy during nearby lease ups.
  • Effectively reduced delinquency less than 3%.
  • Orchestrated a property overhaul to include over due invoices, inspections, file audits, staff training, and gaining resident and ownership trust.
  • Maintain tenant and vendor files and contact lists along with maintaining emergency procedures, guideline manuals, etc.
  • Exceeded standards of customer expectations and satisfaction through effective and sound judgment.
  • Analyzed annual budget, monthly financial reporting / variance explanations.
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
  • Meeting and / or exceeding company goals and establishing long term client.
  • Responsible for new lease approvals while monitoring lease renewals to assure notices were sent to the residents in a timely manner.
  • Planned monthly resident retention activities and or renewal functions.
  • Prepared Marketing Plans.
  • Maintained monthly budget and prepared bonus summaries, month end reports and leasing summaries.
  • Utilized my management skills to train, motivate and empower my staff to reach their goals and those of the property
  • Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Evaluated property conditions and recommended improvements.
Relay ResourcesCommunity Manager//Beaverton Safety Building , OR//July 2015 to April 2017
  • Residential Executed the properties marketing plan and maximized use of the marketing software increasing prospect traffic weekly.
  • Collected revenue decreasing delinquency from $30K the first month to consistently maintaining delinquency less than 3% on a monthly basis.
  • Primarily responsible for resident rents, deposits, fees, and file management.
  • Increased occupancy from 89% to 96%.
  • Consistently reached monthly budget and collection goals.
  • Developed internal procedures to maintain property accountability in accordance with regulations and procedures.
  • Prepared / analyzed annual budget, monthly financial reporting / variance explanations.
  • Meeting and / or exceeding company goals and establishing long term client / tenant relations.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Received and processed resident payments, and updated system accounts with latest information.
  • Worked with maintenance staff to complete timely repairs and enhancements.
Aspen Square ManagementAssistant Community Manager //Shawnee , KS
  • Support, including email and telephone coverage, service scheduling, appointments and inspections, calendar management, contact management, vendor account management, lease setup, tenant.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Received and processed resident payments, and updated system accounts with latest information.
  • Evaluated property conditions and recommended improvements.
  • Resolved tenant issues quickly and increased tenant retention.
  • Collaborated with Community Manager, Maintenance Supervisor and vendors during property projects, including interior renovations and construction.
  • Managed community within established cost constraints.
Bh ManagementLeasing Consultant //Denton , TX//July 2011 to April 2013
  • Managed all aspects of customer service, including greeting clients, showing apartments, preparing leases and resolving resident issues.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Invited prospects to fill out application upon completion of property tour.
  • Inspected properties before and after new tenant move-ins to efficiently schedule maintenance, cleaners and other services.
  • Verified tenant incomes and other information before accepting lease applications, working closely with Leasing Manager to maintain accuracy.
  • Helped clients find leases to suit all kinds of needs such as handicapped access, pet-friendly locations and one-story configurations.
  • Validated rental eligibility verification process.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
Software Skills

Current software knowledge: Yardi Voyager and Voyager Plus (CRM), Yieldstart, LRO, Rooof RentCafe, Compliance Depot, Workday, UltiPro, Word, Excel Powerpoint and Outlook 365

Education
Bachelor of Science - Business ManagementThe University of Phoenix//City//2008
Management Companies

Pinnacle / Cushman & Wakefield: 03/2020 - Currently

Bell Partners Inc.: 08/2018-03/2020

Avenue5 Residential: 11/201607/2018

Greystar: 08/200811/2016

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

87Good
Resume Strength
  • Completeness
  • Word choice
  • Measurable results
  • Strong summary

Resume Overview

School Attended

  • The University of Phoenix

Job Titles Held:

  • Community Manager
  • Assistant Community Manager
  • Leasing Consultant

Degrees

  • Bachelor of Science - Business Management

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