Community Manager Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Focused Community Manager with based education in business and International Marketing. Process Manager with excellent track record in collaboration across departments to evaluate, design and implement business processes. Consistently improved processes and managed change among stakeholders using positive approaches. Well-established data analysis experience. Detailed Process Manager with over 20 years of experience in change management, process improvement and efficiency within management. Innovated new processes and positive impacted profit margins, efficiency and quality. Outgoing personality proven to win over stakeholders and successfully promote new methodologies.

  • Systems: Windows 9X/NT/XP, MS Windows Server 2003, Active Directory
  • Databases: MS Access, DB2, MYSQL
  • Languages: Visual Basic, SQL, HTML, ASP, CSS, Java, COBOL
  • Software: SalesForce, MS Office Suite, HP ExStream, Siebel/Insight, On Demand, SharePoint, SAP,
  • Active Directory, Organizational
  • ASP, PC skills
  • Budgets, Primavera
  • Budget, Problem resolution
  • Business Operations, Process improvement
  • COBOL, Processes
  • Communications skills, Process Management
  • Competitive, Project Management
  • Creativity, Quality
  • CRM, Real Estate
  • CSS, Recruitment
  • Client, Relationship Management
  • Database, Reporting
  • Databases, Sales
  • Delivery, Sales Development
  • Direction, Sales support
  • Documentation, SAP
  • Edge, Siebel
  • English, Spanish
  • Functional, SQL
  • HP, Strategy Development
  • HTML, Strategic
  • DB2, Time management
  • Java, Vision
  • Leadership, Visual Basic
  • Managing
  • Marketing
  • MS Access
  • MS Office Suite
  • MS Project
  • MS Windows
  • Windows 9
  • NT
  • Oracle
  • Strategic Planning
  • Creative merchandising
  • Business planning
  • Business administration
  • Negotiation
  • Budgeting
  • Financial Management
  • Business Development
  • Staff Management
  • Analytical skills
  • Reading comprehension
  • Responsible
  • Training & Development
  • Self-motivated professional
  • Compassion
  • Customer service
  • Verbal and written communication
Work History
06/2019 to Current
Community Manager The Community Builders Fall River, MA,
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Collaborated with general contractors during property projects, including interior renovations and construction.
  • Met with residents to gather information and develop effective solutions.
  • Contacted correct individuals to perform repairs and maintenance to obtain immediate resolutions.
  • Managed community within established cost constraints.
  • Gained feedback useful in collaborating with business leaders to devise solutions.
  • Collected rental payments from residents and kept meticulous records of delinquent accounts.
  • Liaised with diverse community agencies to serve as client advocate and provide continuity of care.
  • Maintained productivity objectives by leveraging hands-on leadership abilities to effectively direct 15-person team.
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
  • Aided upper-level leaders by completing monthly budgets and quarterly reports for executive action planning.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Effectively managed team of 25 employees, including maintenance and activities personnel.
  • Oversaw 30-person team with effective morale-building strategies, cutting-edge training and motivational coaching on established practices, standards and requirements.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Evaluated property conditions and recommended improvements.
  • Received and processed resident payments, and updated system accounts with latest information.
  • Resolved tenant issues quickly and increased tenant retention by 40%.
  • Introduced effective emergency resolutions and managed special projects.
01/2019 to
Project Manager Capital One Bristow, VA,
  • With experience managing multimillion-dollar projects, coordinating with various companies and subcontractors and performing budget allocation and analysis.
  • Analyze and effectively strategize regarding business goals, deadline, schedules, budgets, needed resources and consistently met deadlines with the team and achieving commendations.
  • Organize highly complex activities for the development, implementation and maintenance of projects in line with sales and marketing needs and ongoing problem resolution.
  • Provide consistent and comprehensive status reports, project updates and ongoing territory maintenance coordination with given market strategies.
  • Salesforce, MS Project and Primavera Project Management experience and use of technologies such as Siebel, Oracle, SAP, Insight, On Demand & Anaplan.
01/2011 to 01/2019
Sales Operations Analyst/ CRM Territory Lead Suez East Hartford, CT,
  • Manage global sales data to deliver account and sales representative territory assignments for sales organization.
  • Plan and implement processes from initiation to delivery focusing on process improvement and data integrity.
  • Conduct detailed analysis of CRM database rules identifying gaps in design then correcting data flow.
  • Organize highly complex activities for the development, implementation, and maintenance of projects in line with sales stakeholder needs and ongoing issue resolution.
  • Provide consistent and comprehensive status reports, project updates, and ongoing territory maintenance in coordination with given market strategies.
  • Salesforce, MS Project and Primavera Project Management experience and use of technologies such as Siebel, Oracle, SAP, Insight, On Demand & Anaplan.
  • Key Accomplishments:.
  • Friend of Sales Award recognition in 2013, 2015 and 2017.
  • Delivered training and instrumental in LTAM Salesforce launch in Mexico.
01/2006 to 01/2011
Lead Account Manager ELink Systems City, STATE,
  • Recruitment to manage all major accounts, including new revenue-generating initiatives and owning escalated client issues to resolution.
  • Developed and coached three-member team to drive account growth within advertised sales verticals and identify account needs and manage accordingly.
  • Mentored Sales Executives on vision, direction, and account relations.
  • Cross-functional management across multiple departments to facilitate on-time project delivery, promote client satisfaction, and aid in sustaining company competitive edge.
  • Key Accomplishments:.
  • Created and developed marketing campaigns for two key accounts that catapulted earnings from $200K to $1M.
  • Successfully added six new major accounts, increasing company revenue by $3M.
  • Led team in winning multiple awards for creativity, outstanding design, campaign impact and quality.
Expected in
Associates of Arts: Business Administration
Miami Dade College - Miami, Florida
Expected in
Texas Real Estate License:
  • Certifications: CompTIA A+, Information Systems Security Professional-Senior Systems Manager CNSSI No.
  • 4012.

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Resume Overview

School Attended
  • Miami Dade College
Job Titles Held:
  • Community Manager
  • Project Manager
  • Sales Operations Analyst/ CRM Territory Lead
  • Lead Account Manager
  • Associates of Arts
  • Texas Real Estate License

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