Accomplished Business Manager bringing 14+ years' experience in directing property operations, staff productivity, promotional strategies and development of market rate, senior and tax credit communities. Demonstrated record of accomplishment in boosting occupancy and bringing in long-term tenants. Goal-oriented producer desiring to capitalize on dynamic experience and obtain a new challenging manager position. Forward-thinking Community Manager adept at keeping residents engaged and happy with a strong sense of community.
Certified Apartment Manager (CAM) - March 2020
Planned and executed promotional activities to drive community engagement and increase occupancy numbers. Elevated quality control standards with proactive apartment and grounds inspections focused on maximizing safety and security standards. Effectively managed team of 8 employees, including maintenance and activities personnel. Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention. Managed the collection of rental payments from residents and kept meticulous records of delinquent accounts. Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants. Evaluated property conditions and recommended improvements. Worked with maintenance staff to complete timely repairs and enhancements. Managed make ready board, scheduled vendors and delegate work orders to ensure 24-hr. turnaround time. Managed property under rehab. Maintain budget to reach NOI and increase profit for owner. Maintain high occupancy and monitor trends. Hire, train, supervise and mentor property staff in accordance with company policies, procedures and conduct performance evaluations, and corrective action if needed.
Overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits. Create a positive living environment for community residents through prompt conflict resolution and consistent follow-up. Aided upper-level leaders by completing annual budgets and monthly reports for executive action planning. Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention. Planned and executed promotional activities to drive community engagement and increase occupancy numbers. Worked with maintenance teams to keep open residences ready for viewing. Received and processed resident payments, and updated system accounts with latest information. Resolved tenant issues quickly and increased tenant retention by 10%. Process re-class and accruals. Monitor property under Rehab.
Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations. Complete Budget Variance Reports, Executive Summaries, Month End Accounting and Rent Roll. Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments. Managed supply and equipment inventory for business according to forecasts and needs. Hired exceptional candidates and effectively lead staff to maximize productivity and eliminate process lags. Completed bi-weekly payroll and coordinated record keeping. Standardized employee training, improved worker knowledge and increased customer satisfaction. Provided constant vendor/contractor communications with scheduling, billing, vendor relations and COI. Streamlined spending and budgeted effectively to decrease spending 10%. Managed 9-member team in sales and service operations. Ensured 100% service request and procedures completion; call residents to follow up satisfaction of work. Extensive experience with Due Diligence/take overs. Achieved NOI/property profitability. Directed property readiness for REAC inspections. Managed TDHCA/USR Compliance reporting. Administered resident renewal process/utility allowance/rent rate update for annual LITCH (Section 42) programs.
Selected as 2013 Best Affordable Property of the year with San Antonio Apartment Association.
Assistant Manager of the year in 2007 with Lincoln Property Company.
Received over 14 Sales awards from 2005-2011 to include Secret Shoppers and Quarterly Goals.
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