Community Manager 300 Units resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Skilled Community Manager with deep understanding of resident preferences and business operations requirements. Successful history of meeting occupancy and payment goals while improving community satisfaction. Talented Community Manager bringing 13+ years' experience in directing property operations, staff productivity, promotional strategies and contract development. Demonstrated record of accomplishment in boosting occupancy and bringing in long-term tenants. Goal-oriented producer desiring to capitalize on dynamic experience and take on a new Community Manager position.

  • Property inspections
  • Daily operations oversight
  • Database management
  • Administrative support
  • Proficient in Yardi, MRI and Onesite
  • Research/Sales
  • Customer Service
  • Business development
  • Payment management
  • Leasing and sales
  • Building Effective Relationships
  • Community rules and regulations
  • Resource knowledge
Work History
Community Manager-300 Units, 01/2018 to Current
SequoiaFolsom, CA,
  • Resolved tenant issues quickly and increased tenant retention by 70%
  • Organize and execute launch of 2 communities during 2019
  • Collect rental payments from residents and keep meticulous records of delinquent accounts. Delinquency average through the year is 1%
  • Plan and execute promotional activities to drive community engagement and increase occupancy numbers
  • Maintained productivity objectives by leveraging hands-on leadership abilities to effectively direct 6 person team
  • Work with maintenance teams to keep 4% of open residences ready for viewing
  • Streamline operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration
  • Elevate quality control standards with proactive apartment and grounds inspections focused on maximizing rent and quality standards
  • Improve processes through expense management
  • Contacted correct individuals to perform repairs and maintenance to obtain immediate resolutions
  • Manage community within established cost constraints
  • Gain feedback useful in collaborating with business leaders to devise solutions
  • Maintain knowledge on lease and renewal rates to advocate for appropriate changes
  • Increase office organization by creating filing systems and managing confidential information carefully
Community Manager- 452 Units, 06/2015 to 01/2018
Bridge Property ManagementCity, STATE,
  • Evaluated property conditions and recommended improvements
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs
  • Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention
  • Oversaw a 9 person team with effective morale-building strategies, cutting-edge training and motivational coaching on established practices, standards and requirements
  • Effectively managed team of 9 employees, including maintenance and activities personnel
  • Boosted renewal rents 7% while maintaining 96% level on effective rent numbers
  • Received and processed resident payments, and updated system accounts with latest information
  • Aided upper-level leaders by completing monthly budgets and weekly reports for executive action planning
  • Collected rental payments from residents and kept meticulous records of delinquent accounts
Assistant Community Manager, 09/2011 to 06/2015
Blue Ridge Property ManagerCity, STATE,
  • Worked with maintenance staff to complete timely repairs and enhancements
  • Conferred with representatives of local governments to assess and meet community needs
  • Organized individual referrals to obtain community service, including advocating for needs and resolving roadblocks
  • Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency
  • Developed and created programs and monitored effectiveness against individual participant needs
  • Conducted community workshops to promote different programs and educate public on available services
  • Spoke with community organizations to boost outreach and highlight programs successes
  • Coordinated schedules and assignments for volunteer staff, maximizing team efficiency and effectiveness
  • Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates
  • Oversaw monthly collections of over $100 in funds, maintaining high payment rates by building positive relationships with tenants
  • Maintained sufficient number of units market-ready at all times
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
  • Maximized rental income while minimizing expenses through effective planning and control
Bachelor of Science: Journalism/Communications, Expected in 2000
Kaplan College - Charlotte, NC

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Resume Overview

School Attended

  • Kaplan College

Job Titles Held:

  • Community Manager-300 Units
  • Community Manager- 452 Units
  • Assistant Community Manager


  • Bachelor of Science

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