Community Manager 300 Units resume example with 9+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Skilled Community Manager with deep understanding of resident preferences and business operations requirements. Successful history of meeting occupancy and payment goals while improving community satisfaction. Talented Community Manager bringing 13+ years' experience in directing property operations, staff productivity, promotional strategies and contract development. Demonstrated record of accomplishment in boosting occupancy and bringing in long-term tenants. Goal-oriented producer desiring to capitalize on dynamic experience and take on a new Community Manager position.
Skills
Property inspections
Daily operations oversight
Database management
Administrative support
Proficient in Yardi, MRI and Onesite
Research/Sales
Customer Service
Business development
Payment management
Leasing and sales
Building Effective Relationships
Community rules and regulations
Resource knowledge
Work History
Community Manager-300 Units, 01/2018 to Current Sequoia – Folsom, CA,
Resolved tenant issues quickly and increased tenant retention by 70%
Organize and execute launch of 2 communities during 2019
Collect rental payments from residents and keep meticulous records of delinquent accounts. Delinquency average through the year is 1%
Plan and execute promotional activities to drive community engagement and increase occupancy numbers
Maintained productivity objectives by leveraging hands-on leadership abilities to effectively direct 6 person team
Work with maintenance teams to keep 4% of open residences ready for viewing
Streamline operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration
Elevate quality control standards with proactive apartment and grounds inspections focused on maximizing rent and quality standards
Improve processes through expense management
Contacted correct individuals to perform repairs and maintenance to obtain immediate resolutions
Manage community within established cost constraints
Gain feedback useful in collaborating with business leaders to devise solutions
Maintain knowledge on lease and renewal rates to advocate for appropriate changes
Increase office organization by creating filing systems and managing confidential information carefully
Community Manager- 452 Units, 06/2015 to 01/2018 Bridge Property Management – City, STATE,
Evaluated property conditions and recommended improvements
Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs
Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention
Oversaw a 9 person team with effective morale-building strategies, cutting-edge training and motivational coaching on established practices, standards and requirements
Effectively managed team of 9 employees, including maintenance and activities personnel
Boosted renewal rents 7% while maintaining 96% level on effective rent numbers
Received and processed resident payments, and updated system accounts with latest information
Aided upper-level leaders by completing monthly budgets and weekly reports for executive action planning
Collected rental payments from residents and kept meticulous records of delinquent accounts
Assistant Community Manager, 09/2011 to 06/2015 Blue Ridge Property Manager – City, STATE,
Worked with maintenance staff to complete timely repairs and enhancements
Conferred with representatives of local governments to assess and meet community needs
Organized individual referrals to obtain community service, including advocating for needs and resolving roadblocks
Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency
Developed and created programs and monitored effectiveness against individual participant needs
Conducted community workshops to promote different programs and educate public on available services
Spoke with community organizations to boost outreach and highlight programs successes
Coordinated schedules and assignments for volunteer staff, maximizing team efficiency and effectiveness
Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities
Introduced and monitored effective lease renewal programs to maintain high occupancy rates
Oversaw monthly collections of over $100 in funds, maintaining high payment rates by building positive relationships with tenants
Maintained sufficient number of units market-ready at all times
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
Maximized rental income while minimizing expenses through effective planning and control
Education
Bachelor of Science: Journalism/Communications, Expected in 2000 Kaplan College - Charlotte, NC GPA:
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