community manager resume example with 18+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Accomplished Manager withĀ 27 years of experience in human resources management, including working with various levels of personnel in organizational behavior, project management and corporate training. Ā As the Community Manager I must embrace the concepts of Level 5 Leadership, Group Responsibility and Servant Leadership.
Highlights
Excellent interpersonal and coaching skills
Strategic thinker
Exceptional communicator
Detail-oriented
MS Office
Hiring and retention
Training and development
Recruiting
Compensation/payroll
Employee relations
Compensation administration
Regulatory compliance
Personnel records maintenance
Affirmative Action compliance
New hire orientation
OSHA inspections
Education
Pikes Peak Community CollegeColorado Springs, COExpected in 1992 ā āAssociate of Science:Computer Information - GPA:Certified Information Systems Analyst, Institute for the Certification of Computing Professionals
University Of PhoenixDenver, COExpected in 2016 ā āBachelor of Science:Human Resource Managment - GPA:
3.76 GPA
Coursework in Human Resource Management
Coursework in Business Administration
Experience
Apartment Income Reit Corp. - Community Manager Aurora, CO, 10/2014 - Current
Presented training information via role playing, simulations and team exercises. Implemented an innovative employee incentive program, which resulted in a 25% increase in staff productivity.
Acquisition transition from FEIN to AMLI Residential Accounts receivable and payable for new acquisition.
Managed capital projects to ensure customer satisfaction.
Preparation of competitive bid packages for capital improvements.
Trained new employees on job duties.
Conducted new employee orientation to foster positive attitude toward organizational objectives. Identified staff vacancies and recruited, interviewed and selected applicants.
Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
Apartment Income Reit Corp. - Community Manager Boston, MA, 09/2013 - 10/2014
Facilitated monthly meetings to develop strategies that would positively influence workplace relationships.
Processed all salary changes stemming from merit increases, promotions, bonuses and pay adjustments.
Reviewed federal and state laws to confirm and enforce company compliance.
Trained new employees on job duties.
Created organizational flow charts and career path reports to evaluate employee compensation information.
Addressed inquires from employees and management regarding new-hire activity and ongoing employee relation issues.
Advised top management on appropriate employee corrective actions.
Ran the bi-weekly payroll process.
Apartment Income Reit Corp. - Community Manager Cambridge, MA, 2012 - 08/2013
Planned and led training programs on staff development.
Effectively trained instructors and supervisors on techniques for managing employees.
Training specialist for new managers.
Budget preparation, accounts receivable and payable for new acquisition.
Define new market strategy in new submarket.
Preparation of competitive bid packages for capital improvements.
Analyzed each departmentās training needs and developed new training programs based on the analysis.
Apartment Income Reit Corp. - Community Manager Centreville, VA, 2007 - 11/2011
Addressed inquires from employees and management regarding new-hire activity and ongoing employee relation issues.
Designed the employee performance evaluation process and merit program.
Advised top management on appropriate employee corrective actions.
Worked with HR advisors and HR representatives on establishing consistent hiring practices.
Created and managed more thanĀ 10 confidential personnel records.
Ran the bi-weekly payroll process.
Facilitated monthly meetings to develop strategies that would positively influence workplace relationships.
Conducted an average ofĀ 4 employee exit interviews per year.
Processed all salary changes stemming from merit increases, promotions, bonuses and pay adjustments.
Reviewed federal and state laws to confirm and enforce company compliance.
Led a weekly open enrollment question and answer session with employees on benefit program updates.
Apartment Income Reit Corp. - Community Manager Escondido, CA, 04/2005 - 06/2007
Reviewed federal and state laws to confirm and enforce company compliance.
Designed the employee performance evaluation process and merit program.
Addressed inquires from employees and management regarding new-hire activity and ongoing employee relation issues.
Worked with HR advisors and HR representatives on establishing consistent hiring practices.
Ran the bi-weekly payroll process.
Facilitated monthly meetings to develop strategies that would positively influence workplace relationships.
Processed all salary changes stemming from merit increases, promotions, bonuses and pay adjustments.
Apartment Income Reit Corp. - Community Manager Framingham, MA, 04/2002 - 06/2005
Created and modified job descriptions within all departments.
Worked with senior-level management to create fair and consistent HR policies and procedures.
Processed all salary changes stemming from merit increases, promotions, bonuses and pay adjustments.
Conducted new employee orientation to foster positive attitude toward organizational objectives.
Directed personnel, training and labor relations activities.
Identified staff vacancies and recruited, interviewed and selected applicants.
Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
Advised top management on appropriate employee corrective actions.
A liaison between the property owners and RREEF investors.
Executor of draw funds for multi-million dollar upgrades / rehab to the community.
CHAFA contact for bond certifications and program compliance
Budget preparation, accounts receivable and payable.
Developed property safety plan.
Reviewed federal and state laws to confirm and enforce company compliance.
Designed the employee performance evaluation process and merit program.
Addressed inquires from employees and management regarding new-hire activity and ongoing employee relation issues.
Preparation of owners and investors monthly reports.
Skills
Ensuring HR strategic goals are fully developed, documented, and executed within established timeframes.
Management- Serving as a member of the Management Team- Managing the HR Generalist/Recruiter (setting goals, monitoring and assessing performance, reviewing expense reports, etc.).
Employee relations- Responding to employeesā questions and concerns- Conducting investigations, as needed.
Communication- Proactively communicating with all employees regarding HR matters in person, at meetings, via email, phone, and the HRIS.
Ensuring workerās compensation reports and audits are completed, as needed- Ensuring HR responds to unemployment claims, as needed.
Benefits- Managing the benefit renewal and open enrollment process- Overseeing the wellness program- Answering benefit questions.
Technology and vendor management- Ensuring technology is working correctly; working with vendors to resolve issues, as needed- Ensuring services are meeting the companyās needs- Ensuring accurate records are kept for employees, vendors, etc.
Payroll- Ensuring payroll is accurately processed- Serving as the payroll backup.
Policies, practices, processes- Writing and updating HR policies- Ensuring HR policies and practices are accurately and consistently followed - Developing, documenting, and editing HR processes- Conducting periodic internal audits of HR practices and processes.
Maintaining knowledge of federal and state HR laws.
Ensuring quality HR services are provided in a timely manner.
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