community manager resume example with 9+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

A proven experienced manager, who is highly motivated, adaptive, with a strong communicative individual who can work individually or within a group to accomplish prioritization of any corporate goals. Personable individual boasting a career involved with administrating policies and procedures, overseeing personnel and getting tasks done on time. A smart Community Manager known for working well with all personalities while promoting a positive outlook for both employees and residents/clients.

  • Community Marketing
  • Daily Operations Management
  • Financial Budgeting and Reporting
  • Maintenance Oversight
  • Income and Expense Management
  • Decision Making
  • Monthly Fee and Payment Collection
  • Resident Relations
  • Administrative Leadership
  • Budget Preparation
  • Tenant and Owner Liaising
  • Financial Reporting
  • Vacancy Marketing
  • Staff Coordination
  • OneSite, Yardi, LRO and MRI Programs
  • Conflict Handling
03/2021 to Current Community Manager Amplitude | Amsterdam, NY,
  • Manage & oversee operations, maintenance, administration & improvement of residential property.
  • Formulate budgets for calendar year and staying within the budget. Direct collection of rents and other fees. Ensures rents are posted in a timely manner and that all bank deposits are made immediately and reported to corporate office.
  • Writing ability: communicates effectively in writing using professional and appropriate tone, grammar and spelling.
  • Time management: organizes effectively to plan and prioritize time for self and staff.
  • Maintains constant vendor/contractor communications concerning work schedules, billings, and vendor relations, as well as certificates of insurance. Approves and submits all invoices to corporate office for payment.
  • Analyzes financial records/reports to determine state of operations to improve budgeting & planning.
  • Hires, terminates, interviews, trains, motivates, and supervises all on-site staff, including reviewing & approving time sheets.
  • Maintains records on all aspects of management activity on daily, weekly & monthly basis.
  • Conducts monthly market surveys including shopping competition. Uses the information to provide trend reports to corporate
  • Handles incoming calls from residents and resolves resident issues along with documentation within resident file.
  • Reports all liability & community incidents to the corporate office. Ensures all workers' compensation claims are reported and proper paperwork is completed.
04/2016 to 03/2021 Assistant Community Manager Oakleaf Village Of Raleigh | Mount Orab, OH,
  • Answered & handled all incoming calls pertaining to company criteria & qualification protocol.
  • Updated availability report and processes applications. Submitted processed applications.
  • Immediately recorded all call and in-person visits on appropriate reports.
  • Operated the following equipment: facsimile machines, 10 key calculator, copy machine and all standard office equipment
  • Was responsible for keeping resident daily records in Yardi software systems. Generated and recorded resident information on spreadsheets. Scheduled events on community calendar and collected security deposits to secure calendar availability.
08/2013 to 04/2016 Assistant Community Manager Oakleaf Village Of Raleigh | Reynoldsburg, OH,
  • Received telephone calls & in-person visits. Listened to resident requests, concerns & comments.
  • Accepted rental payments & posted rents into the computer. Recorded monies & prepared bank deposits. Processed applications and secured deposit in accordance with company procedures & regulations.
  • Met with residents annually for recertification procedures. Used scanner to process paperwork into document management on Onesite software system. Gathered and maintained building & office files. Secured new resident signature(s) on appropriate paperwork prior to move-in. Oriented new residents to the community. Ensured apartment was ready for resident move-in on agreed upon dates. Prepared resident leases, and prepared unlawful detainer paperwork for rental debts/evictions if necessary for court documentations.
  • Physically assisted property manager with unit inspections biannually.
  • Handled residents work order requests and communicated with maintenance staff on regular basis.
09/2012 to 06/2013 Leasing Agent/Office Assistant The New House Company | City, STATE,
  • Answered all phone calls and provided rental information as dictated by policy & procedures while communicating with prospective residents requiring information.
  • Advertised and updated vacancy listings on publication sites.
  • Processed and prepared rental applications; collected deposits; processed renewals and related forms as needed.
  • Responded to email requests and scheduled rental viewings on agency calendar.
  • Faxed and copied general office and leasing duties while maintaining current resident's files.
  • Assisted management team with other various tasks.
Education and Training
Expected in 06/1999 to to High School Diploma | Charlottesville High School, Charlottesville, VA GPA:

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Resume Overview

School Attended

  • Charlottesville High School

Job Titles Held:

  • Community Manager
  • Assistant Community Manager
  • Assistant Community Manager
  • Leasing Agent/Office Assistant


  • High School Diploma

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