Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Hardworking Community Manager with over 4 years of experience in property operations. Improves properties and streamlines operations for efficiency by marrying hardworking, resourceful mindset with friendly and open approach. Known for communicating openly and honestly with residents, management, and team members.

Skills
  • Policy administration
  • Knowledgeable in Yardi
  • Program understanding and advisement
  • Daily operations management
  • Fair housing mandates
  • Effective Communication
  • Recordkeeping and data input
  • Reliable and trustworthy TeaM player
  • Detail oriented and organized
  • Applicant support and service
Experience
Community Manager, 11/2017 - Current
Apartment Income Reit Corp. Redwood City, CA,
  • 4+ years Experience in HUD Policy and Procedure
  • Active in EIV Secure Systems, processing monthly reports and addressing discrepancies.
  • Maintain residential tenancy agreements for renewal or termination following program guidelines.
  • Perform careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
  • Assist new HUD property managers with Annual Recertifications and setting up of files per TM's Policy and Procedures.
  • Communicate effectively with members of our TeaM, my Regional Property Manager, and our third party owner.
  • Collect rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
  • Support senior leadership by delivering annual budget and monthly variance reports for corrective action planning.
  • Perform regular inspections on all buildings, common areas and vacant units, identifying necessary repairs.
  • Save money by operating community within budget.
  • Gain tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
  • Recommend property improvements based on detailed evaluations of current property conditions.
  • Use communication, negotiation and problem-solving skills to settle neighborhood disputes.
  • Boost tenant retention by addressing issues to achieve speedy resolution.
  • Drive facility growth and increase resident morale by planning special activities.
  • Tactfully settle neighborhood disputes with strong communication, negotiation and issue resolution skills.
  • Strengthen traceability by developing organizational filing systems for confidential customer records, leases, and monthly leadership reports.
  • Oversee and successfully manage services and facility organization for elderly and/or disabled community housing 75 residents.
  • Provide direction and guidance to the maintenance staff, assign work priorities, and determine the extent of repairs and necessary corrective measures.
  • Maintain accurate, confidential tenant files.
  • Initiated legal proceedings to enforce lease violations.
  • Attend mandatory meetings and seminars.
  • Continue management education through TM University.
  • Perform duties effectively with many demands on time and with multiple interruptions.
  • Keep property and tenant files in compliance with HUD rules and regulations.
  • Directly accountable for the complete operation of the site.
Emporium Borough Tax Collector, 01/1999 - 01/2019
Elected Official Of Emporium Borough City, STATE,
  • PA Tax Collector Association certified. Took continuing education classes on ethics, proper money handling practices, and Excel.
  • Received, recorded and deposited cash and checks for over 1,000 property owners
  • Complied with Borough, County and School District policies, procedures, and regulations.
  • Accessed computerized financial information to answer general questions as well as those related to specific accounts.
  • Performed general office duties such as filing, answering telephones, and handling routine correspondence.
  • Completed monthly audits of monies collected and disbursed.
  • Provided tax bills to banks, attorneys, and property owners.
  • Performed end of year reconciliation of all delinquent properties.
  • Turned monies over to proper taxing authorities in a timely manner.
  • Kept accurate records.
  • Handled over 20 million dollars of monies in the years served.
  • Settled disputes with disgruntled taxpayers.
  • Answered questions from taxpayers and assisted individuals with completing tax forms.
  • Conferred with taxpayers and taxing district representatives to discuss issues, laws and regulations related to returns and address problems.
Customer Transaction Specialist II, 11/2014 - 11/2017
C&N Bank City, STATE,
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Reconciled cash and checks against computer records at end of shift.
  • Responded and assisted customers with account inquiries and updates.
  • Entered transactions into computer and issued customer receipts.
  • Explained bank services, financial products and applicable fees to customers.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Identified and eliminated errors when balancing ATM transactions, teller cash dispensers and teller cash recyclers.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Opened new customer accounts, including checking, savings and lines of credit.
  • Maintained confidentiality of bank records and client information.
  • Adhered to financial services security and audit procedures.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Participate in and led daily Huddles. I chose topics that dealt with conflict resolution, accepting personalities that are different from your own, and accepting constructive criticism to name just a few.
Education and Training
: Early Childhood Education, Expected in
-
Harrisburg Area Community College - Harrisburg, PA
GPA:
High School Diploma: , Expected in 06/1989
-
Cameron County High School - Emporium, PA
GPA:

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Resume Overview

School Attended

  • Harrisburg Area Community College
  • Cameron County High School

Job Titles Held:

  • Community Manager
  • Emporium Borough Tax Collector
  • Customer Transaction Specialist II

Degrees

  • Some College (No Degree)
  • High School Diploma

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