LiveCareer-Resume

community manager resume example with 1+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Focused Community Manager promoting a background in conflict resolution and quick decision making. Possessing the skills needed to ensure a peaceful, safe community. Looking to tackle new challenges with an organization that appreciates talents in public relations and marketing. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Forward-thinking marketing professional with proven background supporting clients with cost-effective marketing campaigns. Develops collateral, executes plans and adjusts strategies to keep initiatives on target.

Skills
  • Community Marketing
  • Complaints Investigation
  • Dispute Handling
  • Administrative Leadership
  • Staff Coordination
  • Performance Assessment
  • Client Relations
  • Decision Making
  • Conflict Handling
Education and Training
Liberty Christian Academy Lynchburg, VA, Expected in 05/2020 High School Diploma : - GPA :
Experience
Aspen Institute - Community Manager
San Francisco, CA, 01/2022 - 09/2022
  • Supervised 10 employees by overseeing employee relations, ongoing training and coaching on best practices and protocol and performance reviews.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Developed strong customer relationships to encourage repeat business.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Improved customer service wait times to mitigate complaints.
  • Mentored new employees on procedures and policies to maximize team performance.
Alloy - Marketing Associate
New York City, NY, 01/2022 - 09/2022
  • Supported marketing team in developing promotional strategies and targeted campaigns.
  • Created product promotion plans and marketing initiatives to increase brand awareness.
  • Monitored social media platforms and assessed engagement, reporting results to marketing management.
  • Developed marketing strategy to improve brand engagement, resulting in increased social media presence.
  • Provided administrative support to marketing team members, fostering timely project completion.
  • Oversaw marketing communications and enforced alignment with brand image and corporate style guide.
  • Generated leads through trade shows and drip marketing campaigns.
  • Conducted market research to compile competitor data and identify new potential revenue streams.
  • Performed research to analyze customer behavior, purchasing habits, trends and preferences.
  • Gathered competitor data, analyzing pricing, product sales and marketing strategies.
Mile One Automotive - Safety Monitor
Washington, MN, 12/2019 - 07/2020
  • Conducted regular inspections of facilities to check compliance with fire, hazard and safety guidelines.
  • Devised corrective actions to prevent accident reoccurrences.
  • Developed mutually agreeable, measurable safety performance standards.
  • Maintained records documenting safety audits and accidents.
  • Monitored safety standard and regulation changes, disseminating updated information.
  • Managed safety and health programs, enforcing compliance with occupational health and safety regulations.
Food Lion - Cashier
City, STATE, 03/2018 - 09/2018
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Reported pricing discrepancies to supervisor.
  • Used suggestive selling techniques to promote add-on sales.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Answered customer questions and provided store information.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Liberty Christian Academy

Job Titles Held:

  • Community Manager
  • Marketing Associate
  • Safety Monitor
  • Cashier

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: