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Community Manager Resume Example

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COMMUNITY MANAGER
Summary

Personable individual boasting a career involved with administrating policies and procedures, overseeing personnel and getting tasks done on time. A smart Community Manager known for working well with all personalities while promoting a positive outlook for both employees and residents.

I have a willingness to grow within the company and an a adaptable personality, I am a quick learner that visualizes a future with Holiday Retirement and I have a passion to work with the elderly and

coming from not having any experience I've come a long way and is willing to go even further to make Polo Park Estates an outstanding community not just for my residents but for my employees too and superiors.

I am the type of person that I may not know all the answers but I will find out the answers to your problems.

Skills
  • Employee supervision and motivation
  • Process improvements
  • Store opening and closing procedures
  • Store operations oversight
  • Team leadership
  • Team-oriented
  • Leadership reports
  • Customer service
  • Scheduling master
  • Reliable
  • Accurate cash handling
  • Flexible schedule
  • Daily operations management
  • Conflict handling
  • Payment processing
  • Knowledgeable in Excel
  • Strong communication skills
  • Team training
  • Microsoft Office
  • Decisive
  • Staff mentoring
  • Credit and cash transactions
  • Customer greeting
  • Business operations understanding
  • Office equipment operations
  • Efficient and accurate
  • Multi-line telephone skills
  • Multitasking and prioritization
  • Multitasking ability
  • Data entry
Experience
Holiday RetirementMay 2018 to CurrentCommunity Manager
Midland, TX
  • Monitored lease and renewal rental rates with leadership recommendations for change implementation.
  • Performed regular inspections on all buildings, common areas and vacant units, identifying necessary repairs.
  • Promoted assurance of quick repairs and fixes for issues by immediately notifying proper contacts and determining estimated times of arrival.
  • Tactfully settled neighborhood disputes with strong communication, negotiation and issue resolution skills.
  • Used communication, negotiation and problem-solving skills to settle disputes.
  • Drove tenant feedback to deliver information to management for corrective action.
  • Automated office operations, managing client correspondence, record tracking, budgeting, and data communications.
  • Gathered information from residents and devised successful resolutions.
  • Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.

When I started working with this company in May of 2018 as a receptionist I knew I had more to offer the community and very quickly I manage to grow and learn the ins and outs of this company.

Within three months I was promoted to resident enrichment coordinator and I made it my goal to continue with the learning and growing and develop a relationship with my peers and residents on and make our community a great one.

In November of the same year I was promoted again to community manager and I have been doing this position for a bit over a year I have done several different positions in this community and I believe I have what it takes to make this community an absolute one.

La Quinta Inn & SuitesOctober 2017 to May 2018Front Desk Clerk
Odessa , TX
  • Reviewed account information and individual customer charges to produce correct bills.
  • Upsold packages and additional services to customers to drive business revenue.
  • Processed payments, issued bills and kept drawers accurate to meet financial targets.
  • Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Investigated and independently resolved all customer complaints to boost satisfaction.
  • Maintained clean and presentable reception area to maintain professional business reputation.
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Set guest and group reservations and processed check-ins and check-outs.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Responded to inquiries and room requests made online, by phone or email.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
SunocoFebruary 2016 to September 2017Store Manager
Odessa, TX
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Processed shipments and maintained stock shelf organization.
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Maintained adequate temperature and humidity in stockrooms.
  • Assumed positions of associate and assistant manager before promotion to store manager.
  • Addressed customer inquiries and resolved complaints.
  • Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
  • Counted cash drawers and made bank deposits.
  • Greeted and assisted all customers daily in high-traffic retailer.
  • Kept accounts current and funds deposited to keep on-site cash low.
  • Supported management in exceeding customer service and quality standards.
  • Created attractive store displays to generate customer interest and boost sales.
Education and Training
Belmont High School May 2008High School DiplomaLos Angeles, CA
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Resume Overview

Companies Worked For:

  • Holiday Retirement
  • La Quinta Inn & Suites
  • Sunoco

School Attended

  • Belmont High School

Job Titles Held:

  • Community Manager
  • Front Desk Clerk
  • Store Manager

Degrees

  • High School Diploma

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