Community Manager resume example with 5+ years of experience
Personable individual boasting a career involved with administrating policies and procedures, overseeing personnel and getting tasks done on time. A smart Community Manager known for working well with all personalities while promoting a positive outlook for both employees and residents.
I have a willingness to grow within the company and an a adaptable personality, I am a quick learner that visualizes a future with Holiday Retirement and I have a passion to work with the elderly and
coming from not having any experience I've come a long way and is willing to go even further to make Polo Park Estates an outstanding community not just for my residents but for my employees too and superiors.
I am the type of person that I may not know all the answers but I will find out the answers to your problems.
- Employee supervision and motivation
- Process improvements
- Store opening and closing procedures
- Store operations oversight
- Team leadership
- Team-oriented
- Leadership reports
- Customer service
- Scheduling master
- Reliable
- Accurate cash handling
- Flexible schedule
- Daily operations management
- Conflict handling
- Payment processing
- Knowledgeable in Excel
- Strong communication skills
- Team training
- Microsoft Office
- Decisive
- Staff mentoring
- Credit and cash transactions
- Customer greeting
- Business operations understanding
- Office equipment operations
- Efficient and accurate
- Multi-line telephone skills
- Multitasking and prioritization
- Multitasking ability
- Data entry
Winston Salem, NC, 05/2018 - Current
- Monitored lease and renewal rental rates with leadership recommendations for change implementation.
- Performed regular inspections on all buildings, common areas and vacant units, identifying necessary repairs.
- Promoted assurance of quick repairs and fixes for issues by immediately notifying proper contacts and determining estimated times of arrival.
- Tactfully settled neighborhood disputes with strong communication, negotiation and issue resolution skills.
- Used communication, negotiation and problem-solving skills to settle disputes.
- Drove tenant feedback to deliver information to management for corrective action.
- Automated office operations, managing client correspondence, record tracking, budgeting, and data communications.
- Gathered information from residents and devised successful resolutions.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
When I started working with this company in May of 2018 as a receptionist I knew I had more to offer the community and very quickly I manage to grow and learn the ins and outs of this company.
Within three months I was promoted to resident enrichment coordinator and I made it my goal to continue with the learning and growing and develop a relationship with my peers and residents on and make our community a great one.
In November of the same year I was promoted again to community manager and I have been doing this position for a bit over a year I have done several different positions in this community and I believe I have what it takes to make this community an absolute one.
Palm Springs, CA, 10/2017 - 05/2018
- Reviewed account information and individual customer charges to produce correct bills.
- Upsold packages and additional services to customers to drive business revenue.
- Processed payments, issued bills and kept drawers accurate to meet financial targets.
- Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
- Managed customer complaints and rectified issues to complete satisfaction.
- Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
- Investigated and independently resolved all customer complaints to boost satisfaction.
- Maintained clean and presentable reception area to maintain professional business reputation.
- Arranged special accommodations for guests to maintain optimal satisfaction
- Set guest and group reservations and processed check-ins and check-outs.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Responded to inquiries and room requests made online, by phone or email.
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Drafted and maintained incident reports, daily activity logs and other documents requested by management.
- Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
- Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Eureka, CA, 02/2016 - 09/2017
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Oversaw inventory management with cycle counts, audits and shrinkage control.
- Updated store pricing, signage and merchandising based on current promotions.
- Assessed, optimized and elevated operations to target current and expected demands.
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
- Processed shipments and maintained stock shelf organization.
- Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
- Maintained adequate temperature and humidity in stockrooms.
- Assumed positions of associate and assistant manager before promotion to store manager.
- Addressed customer inquiries and resolved complaints.
- Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
- Counted cash drawers and made bank deposits.
- Greeted and assisted all customers daily in high-traffic retailer.
- Kept accounts current and funds deposited to keep on-site cash low.
- Supported management in exceeding customer service and quality standards.
- Created attractive store displays to generate customer interest and boost sales.
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Resume Overview
School Attended
- Belmont High School
Job Titles Held:
- Community Manager
- Front Desk Clerk
- Store Manager
Degrees
- High School Diploma
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