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community manager resume example with 10 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures. I'm also a Caring Housing Specialist with 5 years of experience. Detail-oriented worker with knowledge of rental applications and regulations. Adept at thoroughly educating and supporting clients throughout relocation processes. I am resourceful possessing excellent communication, organizational and multitasking abilities. Well-versed in leasing rental agreements, tenant selection and file maintenance. Offering opportunities to meet client needs. Collaborative and diligent individual proficient in Micorsoft Office as well as Apple & Adobe software and Bitfocus.

Skills
  • Tenant rights
  • Affordable housing
  • Case Management
  • Temporary housing
  • Referrals and networking
  • HUD housing expert
  • Applicant engagement
  • Effective communication skills
  • Appointment Scheduling
  • Documentation and paperwork
  • Proficiency in Bitfocus
  • MS Office
  • Organization
  • Supervision
  • Problem Resolution
  • Relationship Development
  • Team Management
  • First Aid/CPR
  • Communications
  • Team Building
  • Customer service
  • Property tours and inspections
  • Facility repair reporting
  • Daily operations oversight
  • Issue resolution
  • Payment management
  • Marketing and advertising
  • Scheduling
  • Conflict resolution
  • Food plating and presentation
  • Cleanliness
  • Recruitment
  • Kitchen staff coordination
  • Safe food handling
  • Kitchen equipment operation and maintenance
  • Regulatory Compliance
  • Process Improvement
Work History
Community Manager, 12/2019 - 04/2020
Capstone Multifamily Group Llc Statesville, NC,
  • Resolved tenant issues quickly and increased tenant retention by 100%.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Received and processed resident payments, and updated system accounts with latest information.
  • Effectively managed team of 2 employees, including maintenance and activities personnel.
  • Supervised facilities and services for 115-resident apartment community.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Evaluated property conditions and recommended improvements.
  • Collected rental payments from residents and kept meticulous records of delinquent accounts.
  • Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
  • Increased office organization by creating filing systems and managing confidential information carefully.
  • Worked with maintenance staff to complete timely repairs and enhancements.
Housing Specialist, 02/2014 - 11/2019
Apis Management Services Emerson, NJ,
  • Oversaw housing plans for over 100 clients to promote timely transition to permanent housing and appropriate usage of housing subsidies.
  • Calculated tenant rent amounts to prepare leases and contracts.
  • Used HMIS and HUD to maintain database of housing resources, including brokers, landlords and management companies.
  • Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
  • Conducted home and apartment inspections to identify safety issues and needed repairs.
  • Negotiated with landlords and real estate agents to obtain vacant apartments for clients with histories of homelessness, mental illness and substance abuse, occupying over 150 apartments by providing direct, hands-on support services.
  • Assisted applicants in filling out housing applications and verifying assets.
  • Sought out affordable housing options and residences for people in need.
  • Answered client questions about lease and rental agreements and advocated on behalf of client needs.
  • Coordinated with local agencies to provide housing and prevent homelessness, decreasing homelessness.
  • Explained rental and housing regulations to clients and helped each discover best options for housing.
  • Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
  • Helped clients find permanent or temporary housing.
  • Assessed information gleaned from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services.
  • Inputted all gathered information and researched data on applicants into computer system using HMIS.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Documented all communication with applicants and inputted information into system using Bitfocus.
Food and Nutrition Associate, 08/2010 - 11/2012
Hca Thousand Oaks, CA,
  • Ensured proper handling and preservation methods while packaging and storing food products.
  • Prepared cooking supplies, ingredients and workstations when opening and closing kitchen.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Recorded, monitored, and maintained optimal and required food temperatures through kitchen, restaurant, and storage areas.
  • Washed, peeled and cut various fruits and vegetables to prepare for serving.
  • Supported waitstaff and other team members in completing tasks.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained composure and work quality while under stress.
  • Organized, arranged, and re-stocked various stations, including buffet, salad bar, and service areas.
  • Utilized culinary and cutlery tools to prepare various foods for cooking or cold dish presentations.
  • Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines.
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods.
  • Maintained excellent attendance record, consistently arriving to work on time.
Manager, 08/2006 - 04/2008
Morgan Properties High Point, NC,
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Performed reviews assessing each employee's performance and developed improvement plans.
  • Cross-trained existing employees in order to maximize team performance.
  • Led team of 20-25 direct reports managing over 20-25 employees.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Established and maintained positive work environment to enhance retention and productivity.
Education
Associate of Science: Graphic Design, Expected in 05/2015
-
College America - Colorado Springs, CO,
GPA:
Status -
  • Graduated summa cum laude
Bachelor of Science: Graphic Design/Information Design, Expected in 12/2016
-
Independence University - Salt Lake City, UT
GPA:
Status -
  • Graduated magna cum laude
Certifications
  • First Aid/CPR Certified
  • HUD Inspector certified until 10/2019
  • Visual Lead based Paint certified
  • Certified Fair Housing
  • Mental Health First Aid Certified
  • Grantsmanship certificate of completion

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Resume Overview

School Attended

  • College America
  • Independence University

Job Titles Held:

  • Community Manager
  • Housing Specialist
  • Food and Nutrition Associate
  • Manager

Degrees

  • Associate of Science
  • Bachelor of Science

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