Community Manager Resume Example Capstone Multifamily Group Llc

COMMUNITY MANAGER

Professional Summary

Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures. I'm also a Caring Housing Specialist with 5 years of experience. Detail-oriented worker with knowledge of rental applications and regulations. Adept at thoroughly educating and supporting clients throughout relocation processes. I am resourceful possessing excellent communication, organizational and multitasking abilities. Well-versed in leasing rental agreements, tenant selection and file maintenance. Offering opportunities to meet client needs. Collaborative and diligent individual proficient in Micorsoft Office as well as Apple & Adobe software and Bitfocus.

Work History

Community Manager, 12/2019 to 04/2020Capstone Multifamily Group Llc, Statesville , NC

Resolved tenant issues quickly and increased tenant retention by 100%.
Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
Received and processed resident payments, and updated system accounts with latest information.
Effectively managed team of 2 employees, including maintenance and activities personnel.
Supervised facilities and services for 115-resident apartment community.
Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
Evaluated property conditions and recommended improvements.
Collected rental payments from residents and kept meticulous records of delinquent accounts.
Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
Increased office organization by creating filing systems and managing confidential information carefully.
Worked with maintenance staff to complete timely repairs and enhancements.

Housing Specialist, 02/2014 to 11/2019Apis Management Services, Emerson , NJ

Oversaw housing plans for over 100 clients to promote timely transition to permanent housing and appropriate usage of housing subsidies.
Calculated tenant rent amounts to prepare leases and contracts.
Used HMIS and HUD to maintain database of housing resources, including brokers, landlords and management companies.
Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
Conducted home and apartment inspections to identify safety issues and needed repairs.
Negotiated with landlords and real estate agents to obtain vacant apartments for clients with histories of homelessness, mental illness and substance abuse, occupying over 150 apartments by providing direct, hands-on support services.
Assisted applicants in filling out housing applications and verifying assets.
Sought out affordable housing options and residences for people in need.
Answered client questions about lease and rental agreements and advocated on behalf of client needs.
Coordinated with local agencies to provide housing and prevent homelessness, decreasing homelessness.
Explained rental and housing regulations to clients and helped each discover best options for housing.
Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
Helped clients find permanent or temporary housing.
Assessed information gleaned from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services.
Inputted all gathered information and researched data on applicants into computer system using HMIS.
Scheduled appointments with applicants to gather information and explain benefits processes.
Documented all communication with applicants and inputted information into system using Bitfocus.

Food and Nutrition Associate, 08/2010 to 11/2012Hca, Thousand Oaks , CA

Ensured proper handling and preservation methods while packaging and storing food products.
Prepared cooking supplies, ingredients and workstations when opening and closing kitchen.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Recorded, monitored, and maintained optimal and required food temperatures through kitchen, restaurant, and storage areas.
Washed, peeled and cut various fruits and vegetables to prepare for serving.
Supported waitstaff and other team members in completing tasks.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Maintained composure and work quality while under stress.
Organized, arranged, and re-stocked various stations, including buffet, salad bar, and service areas.
Utilized culinary and cutlery tools to prepare various foods for cooking or cold dish presentations.
Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines.
Used downtimes to prepare ingredients and restock supplies for expected busy periods.
Maintained excellent attendance record, consistently arriving to work on time.

Manager, 08/2006 to 04/2008Morgan Properties, High Point , NC

Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
Trained and guided team members to maintain high productivity and performance metrics.
Performed reviews assessing each employee's performance and developed improvement plans.
Cross-trained existing employees in order to maximize team performance.
Led team of 20-25 direct reports managing over 20-25 employees.
Communicated best practices among on-site and external personnel to align efforts and goals.
Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
Established and maintained positive work environment to enhance retention and productivity.

Education

Associate of Science, Graphic Design, 05/2015

College America - City

Graduated summa cum laude

Bachelor of Science, Graphic Design/Information Design, 12/2016

Independence University - City, State

Graduated magna cum laude

Certifications

First Aid/CPR Certified
HUD Inspector certified until 10/2019
Visual Lead based Paint certified
Certified Fair Housing
Mental Health First Aid Certified
Grantsmanship certificate of completion

Skills

Tenant rights
Affordable housing
Case Management
Temporary housing
Referrals and networking
HUD housing expert
Applicant engagement
Effective communication skills
Appointment Scheduling
Documentation and paperwork
Proficiency in Bitfocus
MS Office
Organization
Supervision
Problem Resolution
Relationship Development
Team Management
First Aid/CPR
Communications

Team Building
Customer service
Property tours and inspections
Facility repair reporting
Daily operations oversight
Issue resolution
Payment management
Marketing and advertising
Scheduling
Conflict resolution
Food plating and presentation
Cleanliness
Recruitment
Kitchen staff coordination
Safe food handling
Kitchen equipment operation and maintenance
Regulatory Compliance
Process Improvement

Resume Overview

School Attended

College America
Independence University

Job Titles Held:

Community Manager
Housing Specialist
Food and Nutrition Associate
Manager

Degrees

Associate of Science , Graphic Design 05/2015
Bachelor of Science , Graphic Design/Information Design 12/2016

Community Manager Resume Example

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