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community library manager floater resume example with 17+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Professional Summary

reatively enwgage the community to maximize their library experience and usage. Experienced Community Library Manager and Floating Team with over 22 years of experience in the public Library environment. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Proven success in leadership, operational excellence and organizational development. Recognized for inspiring management team members and other staff to excel and encouraging creative work environments. Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in any setting.

Skills
  • Supervising, managing, and administrative Experience
  • Staff performance
  • Project Management
  • Customer Service management
  • Budget/Finance
  • Integrated Library System
  • Inclusion
  • Leadership
  • Team-Building
  • Policy and Procedures interpretation/team alignment
  • Large event/Program planning and implementation
  • Strategic Thinking
  • Teamwork
  • Vision, mission team alignment
  • Building and grounds
  • Safety and security

sta

Work History
02/2008 to Current
Community Library Manager Floater County Of Contra Costa, California Martinez, CA,
  • In charge of a travelling team assigned to various community libraries to deliver quality customer service to the community while aligning ourselves with library system's strategic initiatives.
  • While I am posted at various community libraries I implement my department's goals to achieve the vision, mission, and strategic initiatives of the organization.
02/2006 to 02/2008
Community Library Manager Queens Library City, STATE,
  • Has overall responsibility for the leadership and supervision of all staff, including the objective feedback of performance ina timely manner, fostering the learning and development of staff, as well as for providing and modeling exceptional public service to all age levels.
  • Also responsible for programming, outreach, physical maintenance, collection development, community liaison, stafftraining, evaluation and development.
  • Have demonstrated knowledge of library policies and procedures while exhibiting independent judgment when necessary.
  • The ideal candidate will creatively engage the community to maximize their library experience and usage.
  • The Community Library Manager shall be ultimately responsible for maintaining the Principal Library designation andstatus of his/her agency.
  • This responsibility includes, but is not limited to, ensuring that the applicable annual metrics (circulation, gate count, number of programs, program attendance, etc.) are achieved.
  • Keeps records and statistics.
  • Prepares reports.
  • The Community Library Manager must also consistently demonstrate leadership competencies, including, but not limitedto, initiative, flexibility in approaching daily responsibilities, cooperative teamwork and modeling exemplary customer service.
03/2004 to 02/2006
Assistant Community Library Manager Queens Library City, STATE,
  • Was in charge of the library in the absence of the Community Library Manager.
  • Supervised teams of different sizes, different ethnic backgrounds, different ages, different community neighborhoods/environments.
Education
Expected in 1999 to to
MLS: Libtarianship
Queens College - Flushing, NY,
GPA:
Expected in 1997 to to
BA: Sociology/Anthropology
Kalamazoo College - ,
GPA:
  • Concentration African Studies
Expected in 12/2008 to to
Public Library Administrator Advance Certificate: Public Library Administration
Long Island University - New York,
GPA:

, L.I.U., NY, 2008

Certifications
  • Cross Cultural Communicators In Libraries, November 2019
  • Public Library Administrator Advance Certificate March 2008 to Present Public Library Administrator Advance Certificate, L.I.U., NY, 2008 New York State Public Librarian Certificate, 1999 September 1999 to October 1999 online city wide course "Preventing Harassment,", Mental Health First Aid Training on Nov. 22
  • Tackling Challenging Conversations 6/26/19
Additional Information

QUOTES FROM EVALUATORS:
“Ms. Claire understands the importance of providing quality library services to the community and society. --- Her friendly demeanor has been noted by many customers. She welcomes suggestions from customers and staff in collection selections.She keeps her staff informed of any library policy and procedure changes. Ms. Claire works closely with the BLM and is a full partner in the management of the branch. Ms. Claire is flexible with customers; she handles customer inquiries and complains independently. Ms. Claire is well liked and respected by the entire staff and the customers. Ms. Claire actively participates in the overall management and operation of the branch, and does not hesitate expressing her views. She keeps open communication with her supervisor and the staff.”
Jiangjing (Susan) Xie, CLM McGoldrick

“Ms. Claire provided direct training and guidance to the new librarian effectively. As a result, new employees are able to handle most of the computer transactions and reference work effectively. …The moment she notices some problems in job performance or conduct, she constructively brings it to the attention of her subordinates. She constantly reminds staff members about the importance of good customer service and serves as a good example of it. …The new librarians’ training is enhanced by the mentoring Ms. Claire provides and the interest she shows in the development of her subordinate
staff. Ms. Claire and her staff provide friendly, knowledgeable and caring services to customers of all ages. ..All the material orders and budget maintenance are performed according to standards. ..Reports, financial deposits and timesheets are submitted accurately and on time. There are no instances of cash discrepancies when Ms. Claire is handling money. All the mistakes are investigated and accounted for…She understands library policy and procedures and efficiently interprets and communicates them to staff and customers. Almost all customers’ concerns and problems are handled by Ms. Claire independently.” Inna Yangarber, CLM Rego Park

“Dear Ms. Claire: On behalf of the Board of Trustees, I would like to show our gratitude for your years of services on WorldLinQTM Team. WorldLinQTM has become a popular online resource for our customers. In the uear 2004 WoldLinQTM has, for the first time, served 2 million customers. This we felt is the best reward for your dedication and contribution. It is more significant since you have accomplished it during a very difficult time of our library facing budget cuts and staff shortage. In this first quarter of 2005, WorldLinQTM has already received 5000,000 visits. Behind the numbers we saw your perseverance and hard work to serve your represented communities. “ Tom Galante, Interim Director Queens Borough Public Library
“Ms. Claire has operated the branch smoothly when she was in charge of the branch. .. She has observed the status of subordinate staff’s work periodically by assessing their strength and weakness…Has carefully maintained the fact files as instructed by the BLM. She has handled staff’s performance reviews according to guidelines…….She has treated patrons with diverse background with equal importance…She always the quality of the library’s public services her priority as evidenced by her hard-work, patience and independence. Ms. Claire is a reliable assistant to the BLM. She has successfully completed the “Respect vs. Harassment for Supervisors: training course.” Jiang Liu, CLS Lefrak City

QUOTES FROM CUSTOMERS
“Thanks to Ms. Jessica Claire, we did well in our library research. She is a responsible person who is always looking for challenges. We really admire her intellectual and personal quality. A dedicated, energetic and self-motivated employee, she strives for excellence in the performance of her duties. Ever since she came to this branch she has rendered a very good service to the community(Woodhaven) and has earned the confidence of her customers”. … Don L. Hsu

“Mss.Claire was most kind, considerate and helpful. I thank Mrs.. Claire and I recommend her for a raise and a promotion.I will always remember this experience and will always think kindly of Mrs. Claire,, the McGoldrick branch.., and the Queens Borough Public Libray.” Francis S. Molineaux

“The day before Thanksgiving, I was in the library(Woodhaven) at a very busy hour, ….I inquired of the librarian at the desk near the entrance, Ms. Jessica Claire. Never have I experienced such gracious, efficient and thorough assistance from any public employee. Such service deserves recognition- and I am happy to extend my compliments to the library and my appreciation to Ms. Claire” Inez Abbott

QUOTES FROM SUBORDINATES
- how I see Mrs. O. Claire - i see her as a responsible, reliable, flexible, clear minded worker, very patient both with the customers and the staff, and personally very pleasant. L. Santman

Jessica is an effective, organized supervisor and a good communicator. She has been very helpful in teaching me about the operations at our community library and thoroughly answers my questions. As a mentor, she encourages me to participate in professional development activities and apply for promotions. She will make an excellent Community Library Manager. Kristin Kuehl


Whenever there is a problem or question from staff or customer, Ms Claire is extremely approachable. She listens carefully, asks questions and studies the problem. She always comes up with an appropriate response and when she does not know an answer to a question , she makes it her business to find out the answer. She never shirks her responsibilities as supervisor and is always there to lend a hand. She also goes out of her way to help the customers with their requests and inquiries.

Cathleen Griffin
Senior Librarian
Rego Park Branch

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Resume Overview

School Attended

  • Queens College
  • Kalamazoo College
  • Long Island University

Job Titles Held:

  • Community Library Manager Floater
  • Community Library Manager
  • Assistant Community Library Manager

Degrees

  • MLS
  • BA
  • Public Library Administrator Advance Certificate

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